Strange Email problem

Hi,

On Plunet 512K ADSL, and happily for about 6 months now, netgear DG824M
Wirless / 4 port ethernet router, windows XP Pro, Outlook 2003.

Suddenly without changing any settings on my router of computer, Outlook
is refusing to connect to 3 different POP3 servers from my various mail
accounts. I can ping and tracert the POP servers from a DOS prompt and
all are there and responding fine. I've tried putting the IP addresses
in for the servers instead of their names, no effect. The SMTP servers
are all fine, I can send mail but I can't collect it.

I figure that the common element is my internet connection. Does anyone
else have any ideas as to what it might be?
--
www.unlockingshop.co.uk
T610 unlock/unbrand/upgrade - £15

"Jon" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> On Plunet 512K ADSL, and happily for about 6 months now, netgear DG824M
> Wirless / 4 port ethernet router, windows XP Pro, Outlook 2003.
>
> Suddenly without changing any settings on my router of computer, Outlook
> is refusing to connect to 3 different POP3 servers from my various mail
> accounts. I can ping and tracert the POP servers from a DOS prompt and
> all are there and responding fine. I've tried putting the IP addresses
> in for the servers instead of their names, no effect. The SMTP servers
> are all fine, I can send mail but I can't collect it.

have you tried telnetting to the server on port 110?

e.g. telnet pop.isp.net 110 ?

Hi

There was an issue yesterday with a password file which caused some
authentication issues and has now been resolved, if however you are still
seeing this problem let us have your username and we can look into this for
you.
> >
> > On Plunet 512K ADSL, and happily for about 6 months now, netgear DG824M
> > Wirless / 4 port ethernet router, windows XP Pro, Outlook 2003.
> >
> > Suddenly without changing any settings on my router of computer, Outlook
> > is refusing to connect to 3 different POP3 servers from my various mail
> > accounts. I can ping and tracert the POP servers from a DOS prompt and
> > all are there and responding fine. I've tried putting the IP addresses
> > in for the servers instead of their names, no effect. The SMTP servers
> > are all fine, I can send mail but I can't collect it.

--
Regards,

| Stewart Norriss Unmetered & ADSL solutions
| Technical Support for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

In an earlier contribution to this discussion,
Jon <(E-Mail Removed)> wrote:

> Hi,
>
> On Plunet 512K ADSL, and happily for about 6 months now, netgear
> DG824M Wirless / 4 port ethernet router, windows XP Pro, Outlook 2003.
>
> Suddenly without changing any settings on my router of computer,
> Outlook is refusing to connect to 3 different POP3 servers from my
> various mail accounts. I can ping and tracert the POP servers from a
> DOS prompt and all are there and responding fine. I've tried putting
> the IP addresses in for the servers instead of their names, no
> effect. The SMTP servers are all fine, I can send mail but I can't
> collect it.
>
> I figure that the common element is my internet connection. Does
> anyone else have any ideas as to what it might be?

Are they PlusNet email accounts - or a different ISP? For example, I can
collect mail from my Freeserve accounts while physically connected to
PlusNet, by pointing to Freeserve's POP server in the Outlook account setup.
However, I have to connect *directly* to Freeserve every so often to stop
the PAYG accounts from lapsing. If they *do* lapse, I can longer collect
mail until the accounts have been re-activated. Could your problem be
similar?

If this *isn't* the problem, can you get your mail using
http://www.mail2web.com/ rather than Outlook? [Use the Advanced Login option
which enables you to specify the POP server explicitly]. If this *does*
work, it points to something in your Outlook setup.

As a very long shot, are you trying to collect mail from individual email
addresses or from a range of addresses? [As an example, using Freeserve, a
individual address would be something like (E-Mail Removed)
and a group one would be @myaccount.freeserve.co.uk - which would pick up
all mail addressed to {anything-you-like}@myaccount . . etc.] If the latter,
your ISP may just have changed the way this is handled. For example,
Freeserve changed their mail servers a little while ago, with the result
that, when picking up mail from a range of addresses, you now have to leave
out the "@" and just put myaccount.freeserve.co uk - otherwise it doesn't
work.

HTH!
-------
Cheers,
Tim

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