Stitched up by BT !!!

BT customer signed up for five years - without his consent
By Tim Richardson
Published Wednesday 26th January 2005 15:36 GMT

BT has apologised to a small business punter after signing him up to a
five-year telecoms contract without his consent.

Scott Allison - the boss of Glasgow-based Freedom Mobiles Ltd - was
contacted by BT approved reseller Glasgow Telecom before Christmas.
Glasgow Telecom is one of BT's army of 82 BT Local Businesses across
the UK that earn commission flogging BT services.

Although Allison said he was happy with his current telecoms services
he discovered later that Glasgow Telecom had switched his one-year
ISDN2 contract to an extended deal that locked him in for five years.

"I might have expected some fly-by-night company to submit erroneous
orders...but I certainly would not expect a business which BT have
personally approved and permitted to trade as BT to submit orders for
long term line rental contracts without any instructions from the
customer," said Allison.

When he challenged the order, he was told his "daughter" had authorised
it - even though he has no children. In his pursuit for further
clarification he discovered that Glasgow Telecom had no record of who
actually confirmed the order.

Although BT insists this is an "isolated occurrence" the UK's dominant
fixed line telco has sought changes in the way its BT Local Business in
Glasgow handles the signing up of long term orders.

A spokesman said: "BT would like to apologise to Scott Allison for the
confusion regarding his contract with the BT Local Business in Glasgow.
An order was placed to switch his ISDN2 contract to a discounted
five-year contract, which Mr Allison did not want. BT has introduced a
new process for the Glasgow Local Business asking that all long term
contracts are accompanied by a signed order."

BT has since cancelled Allison's long term order and returned him to
his original contract. ®

So stiched up by Glasgow Telecom really

"six-toes" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
BT customer signed up for five years - without his consent
By Tim Richardson
Published Wednesday 26th January 2005 15:36 GMT

BT has apologised to a small business punter after signing him up to a
five-year telecoms contract without his consent.

Scott Allison - the boss of Glasgow-based Freedom Mobiles Ltd - was
contacted by BT approved reseller Glasgow Telecom before Christmas.
Glasgow Telecom is one of BT's army of 82 BT Local Businesses across
the UK that earn commission flogging BT services.

Although Allison said he was happy with his current telecoms services
he discovered later that Glasgow Telecom had switched his one-year
ISDN2 contract to an extended deal that locked him in for five years.

"I might have expected some fly-by-night company to submit erroneous
orders...but I certainly would not expect a business which BT have
personally approved and permitted to trade as BT to submit orders for
long term line rental contracts without any instructions from the
customer," said Allison.

When he challenged the order, he was told his "daughter" had authorised
it - even though he has no children. In his pursuit for further
clarification he discovered that Glasgow Telecom had no record of who
actually confirmed the order.

Although BT insists this is an "isolated occurrence" the UK's dominant
fixed line telco has sought changes in the way its BT Local Business in
Glasgow handles the signing up of long term orders.

A spokesman said: "BT would like to apologise to Scott Allison for the
confusion regarding his contract with the BT Local Business in Glasgow.
An order was placed to switch his ISDN2 contract to a discounted
five-year contract, which Mr Allison did not want. BT has introduced a
new process for the Glasgow Local Business asking that all long term
contracts are accompanied by a signed order."

BT has since cancelled Allison's long term order and returned him to
his original contract. ®

In article <ct91im$5gg$(E-Mail Removed)>,
(E-Mail Removed)lid, a.k.a Steve P says...

> So stiched up by Glasgow Telecom really

hair/split ... they were acting as agents of BT; so, so as far as the
end user is concerned, they *are* BT

In article <(E-Mail Removed)> ,
(E-Mail Removed) says...
> > So stiched up by Glasgow Telecom really
>
> hair/split ... they were acting as agents of BT; so, so as far as the
> end user is concerned, they *are* BT

Sounds like someone needs to get sued.
--
You may never want to leave
http://www.thisisdiss.com/

In article <(E-Mail Removed)>,
(E-Mail Removed), a.k.a Stephen says...
> In article <(E-Mail Removed)> ,
> (E-Mail Removed) says...
> > > So stiched up by Glasgow Telecom really
> >
> > hair/split ... they were acting as agents of BT; so, so as far as the
> > end user is concerned, they *are* BT
>
> Sounds like someone needs to get sued.

Move to America ... in the UK, an apology should be enough.

In article <(E-Mail Removed)> ,
(E-Mail Removed) says...
> > Sounds like someone needs to get sued.
>
> Move to America ... in the UK, an apology should be enough.

Yeah yeah, if the business has lost out than its right to sue.

If someone gets fat eating McDonald it should not be right to sue.
--
You may never want to leave
http://www.thisisdiss.com/

On Wed, 26 Jan 2005 22:36:03 +0000, Stephen (Sausagefans.com) wrote
(in article <(E-Mail Removed)>):

> In article <(E-Mail Removed)> ,
> (E-Mail Removed) says...
>>> Sounds like someone needs to get sued.
>>
>> Move to America ... in the UK, an apology should be enough.
>
> Yeah yeah, if the business has lost out than its right to sue.
>
> If someone gets fat eating McDonald it should not be right to sue.
>

this is not a question of suing BT- it is a question of contacting the police
because a fraud has occurred- someone has attempted to obtain monies by
deception. This is a contravention of criminal law.

"Tx2" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
> In article <(E-Mail Removed)>,
> (E-Mail Removed), a.k.a Stephen says...
> > In article <(E-Mail Removed)> ,
> > (E-Mail Removed) says...
> > > > So stiched up by Glasgow Telecom really
> > >
> > > hair/split ... they were acting as agents of BT; so, so as far as
the
> > > end user is concerned, they *are* BT
> >
> > Sounds like someone needs to get sued.
>
> Move to America ... in the UK, an apology should be enough.

A bit of discount as way of apology wouldn't go amiss.

In article <(E-Mail Removed)> ,
(E-Mail Removed) says...
> this is not a question of suing BT- it is a question of contacting the police
> because a fraud has occurred- someone has attempted to obtain monies by
> deception. This is a contravention of criminal law.

Surely its a case of both?
--
You may never want to leave
http://www.thisisdiss.com/

"Stephen (Sausagefans.com)" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In article <(E-Mail Removed)> ,
> (E-Mail Removed) says...
>> > Sounds like someone needs to get sued.
>>
>> Move to America ... in the UK, an apology should be enough.
>
> Yeah yeah, if the business has lost out than its right to sue.
>
> If someone gets fat eating McDonald it should not be right to sue.
> --
> You may never want to leave
> http://www.thisisdiss.com/

No-one has lost out, he was transferred to a cheaper Tariff (which locked
him in for 5 years) they have now reverted him back, so in theory he should
owe BT money.