Stay with Zen or change to PlusNet

I have been with Zen for many years and paying £17.61 per month for 5gb
downloads but the only problem is that I always get very very close to the
5gb but do not want to buy more gbs or upgrade to the 25gb for £24.46. This
month I am on 4gb already and only 2/3rds through the month.

PlusNet do £14.65 per month and include 15gb.

So am I safe to jump ship to PlusNet and not worry about my monthly download
limit being exceeded?

Ken

"Ken" <Reply to NG only> wrote in message
news:494fd99b$0$2518$(E-Mail Removed)...
>I have been with Zen for many years and paying £17.61 per month for 5gb
>downloads but the only problem is that I always get very very close to the
>5gb but do not want to buy more gbs or upgrade to the 25gb for £24.46. This
>month I am on 4gb already and only 2/3rds through the month.
>
> PlusNet do £14.65 per month and include 15gb.
>
> So am I safe to jump ship to PlusNet and not worry about my monthly
> download limit being exceeded?
>
> Ken
>

I would say you are safe to move to PlusNet.

In addition the usage between Midnight and 8AM is free and does not count
towards your usage.

TheDysk

In article <494fd99b$0$2518$(E-Mail Removed)>, Ken <(E-Mail Removed)>
writes
>I have been with Zen for many years and paying £17.61 per month for 5gb
>downloads but the only problem is that I always get very very close to the
>5gb but do not want to buy more gbs or upgrade to the 25gb for £24.46. This
>month I am on 4gb already and only 2/3rds through the month.
>
>PlusNet do £14.65 per month and include 15gb.
>
>So am I safe to jump ship to PlusNet and not worry about my monthly download
>limit being exceeded?
>
If a friend asked me this question I would suggest they keep looking,
Plusnet have done some very shitty things in the past. They may now have
sorted themselves out but having experience of them as a former customer
I would not recommend them to anyone.

Sorry not to have a specific recommendation as an alternative.
--
fred
BBC3, ITV2/3/4, channels going to the DOGs

"fred" <(E-Mail Removed)> wrote in message news:gXJY5iAId$(E-Mail Removed)...

>>
> If a friend asked me this question I would suggest they keep looking,
> Plusnet have done some very shitty things in the past. They may now have
> sorted themselves out but having experience of them as a former customer I
> would not recommend them to anyone.
>
> Sorry not to have a specific recommendation as an alternative.
> --

Early days for me but as I said in another topic I have been with
Beunlimited for a month at £17.50. Getting a constant speed from them, and
its a 3 month contract so if things were to change can get out quick.

Since I joined I found out Which mag likes them best.

Check if they on your exchange.
--
Regards,
David

Please reply to News Group

"David" <(E-Mail Removed)> wrote in message
news:giots8$qo8$(E-Mail Removed)...
>
>
> "fred" <(E-Mail Removed)> wrote in message news:gXJY5iAId$(E-Mail Removed)...
>
>>>
>> If a friend asked me this question I would suggest they keep looking,
>> Plusnet have done some very shitty things in the past. They may now have
>> sorted themselves out but having experience of them as a former customer
>> I would not recommend them to anyone.
>>
>> Sorry not to have a specific recommendation as an alternative.
>> --
>
> Early days for me but as I said in another topic I have been with
> Beunlimited for a month at £17.50. Getting a constant speed from them,
> and its a 3 month contract so if things were to change can get out quick.
>
> Since I joined I found out Which mag likes them best.
>
> Check if they on your exchange.
> --
> Regards,
> David

Not available here yet!!!
Ken

Ken wrote:
> I have been with Zen for many years and paying £17.61 per month for 5gb
> downloads but the only problem is that I always get very very close to the
> 5gb but do not want to buy more gbs or upgrade to the 25gb for £24.46. This
> month I am on 4gb already and only 2/3rds through the month.
>
> PlusNet do £14.65 per month and include 15gb.
>
> So am I safe to jump ship to PlusNet and not worry about my monthly download
> limit being exceeded?
>
> Ken
>
>
Call and ask to speak to the retentions department, if you are happy
with the service but not what you get for your money they may do
something to keep you as a customer, every time I get a better deal
offered I call my ISP and they generally offer something to keep me, I
now have unlimited downloads (So long as I don't take the piss) free
phone calls 24/7 to UK and international and line rental all for less
than 20 quid a month. (4 years ago I was paying 140 quid a month for the
same and had to pay 3 separate bills, why can't I do this with Gas???)


Steve H

In article <gip388$sf6$(E-Mail Removed)>, someone wrote:

>Ken wrote:
>> I have been with Zen for many years [...]

>Call and ask to speak to the retentions department, if you are happy
>with the service but not what you get for your money they may do
>something to keep you as a customer, every time I get a better deal
>offered I call my ISP and they generally offer something to keep me,

I very much doubt this will happen with Zen. They price their
products realistically compared to the service offered, rather than
trying to attract lots of people with unrealistically low prices and
hoping that enough of them don't use it much.

Zen *is* expensive. Some people say it's worth it for the good
service when you have a problem. In my experience it's worth it
because I've never had occasion to find out.

-- Richard
--
Please remember to mention me / in tapes you leave behind.

Richard Tobin wrote:
> In article <gip388$sf6$(E-Mail Removed)>, someone wrote:
>
>> Ken wrote:
>>> I have been with Zen for many years [...]
>
>> Call and ask to speak to the retentions department, if you are happy
>> with the service but not what you get for your money they may do
>> something to keep you as a customer, every time I get a better deal
>> offered I call my ISP and they generally offer something to keep me,
>
> I very much doubt this will happen with Zen. They price their
> products realistically compared to the service offered, rather than
> trying to attract lots of people with unrealistically low prices and
> hoping that enough of them don't use it much.
>
> Zen *is* expensive. Some people say it's worth it for the good
> service when you have a problem. In my experience it's worth it
> because I've never had occasion to find out.

I had a problem with my line. Zen accepted that I had done what I said
I had done, passed the problem to BT, monitored their actions and then
confirmed with me that the problem had been solved. Excellent service,
with no subsequent problems.

--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make
people believe has happened. [Janet Daley 27/8/2003]

On Mon, 22 Dec 2008 18:16:56 -0000, "Ken" <Reply to NG only> wrote:

>I have been with Zen for many years and paying £17.61 per month for 5gb
>downloads but the only problem is that I always get very very close to the
>5gb but do not want to buy more gbs or upgrade to the 25gb for £24.46. This
>month I am on 4gb already and only 2/3rds through the month.
>
>PlusNet do £14.65 per month and include 15gb.
>
>So am I safe to jump ship to PlusNet and not worry about my monthly download
>limit being exceeded?
>
>Ken
>
I left Plusnet a couple of years back due to poor service and moved to
Zen. I've never regreted the move.

On the odd occasion I've needed to contact tech support, Zen have been
professionaly and efficient, with intelligent staff who are able to
converse without a script.

I found Plusnet's CS very poor, but to be fair that was some while
ago, and before they were taken over by BT (beware Phorm of course
with regard to BT and possibly their subsidaries in future months). It
is possible that things have improved since then.

Zen are excellent and reliable, though do cost more. May it is down to
the old adage of getting what you pay for.

On Mon, 22 Dec 2008 20:23:36 +0000, fred wrote:

> If a friend asked me this question I would suggest they keep looking,
> Plusnet have done some very shitty things in the past. They may now have
> sorted themselves out but having experience of them as a former customer
> I would not recommend them to anyone.

I agree with you there. I'd never recommend them now, plus their are
part of BT which I'd also never recommend.

My suggestion to the OP is to stay with Zen. Tempting fate though it
may be, I've never have any problems with Zen.