Static IP Block - Plus Net

Just like to say, plus.net - good work on quickly assigning me a /29 BUT it
would have been *really* nice if you'd given advanced notice before you
switched me over.

Something like: your new block has been allocated (blah blah blah) and will
be activated at 12.01 pm 02 nov 2004.

"barney" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Just like to say, plus.net - good work on quickly assigning me a /29 BUT
> it
> would have been *really* nice if you'd given advanced notice before you
> switched me over.
>
> Something like: your new block has been allocated (blah blah blah) and
> will
> be activated at 12.01 pm 02 nov 2004.

Hi there,

When we assign a block it becomes usable immediately - there is no facility
to 'activate' it at a later time.

However note that the new range will only be used upon the next
reconnection. Therefore normally a customer will receive confirmation via
Contact Us that the netblock has been allocated and can then take it upon
themselves to reboot their router when ready to change over. Was this not
similar to your experience Barney?

Kind regards,


--
--
| Nick Dodds Broadband solutions for
| Support Team Home & Business @
| PlusNet plc www.plus.net
+ --------- PlusNet - The Smarter Way to Internet! ---------+

On Tue, 2 Nov 2004 08:38:42 -0000, Nick Dodds wrote:
> "barney" <(E-Mail Removed)> wrote in message

>> Just like to say, plus.net - good work on quickly assigning me a /29 BUT it
>> would have been *really* nice if you'd given advanced notice before you
>> switched me over.
>>
>> Something like: your new block has been allocated (blah blah blah) and
>> will be activated at 12.01 pm 02 nov 2004.
>
> Hi there,
>
> When we assign a block it becomes usable immediately - there is no facility
> to 'activate' it at a later time.
>
> However note that the new range will only be used upon the next
> reconnection. Therefore normally a customer will receive confirmation via
> Contact Us that the netblock has been allocated and can then take it upon
> themselves to reboot their router when ready to change over. Was this not
> similar to your experience Barney?

Hi, no, I just pinged the router on the old IP (from home) and it's timing
out - cant do remote login either. So the assignment of the new IP has left
us without connectivity over night. I now have to reconfigure several
remote routers that were doing VPN with us. So I'll arrive at work just in
time for a load of whining from our remote sites who are on several time
zones - and local users who'll just bitch because they can. Gits!

Okay, some of this may have been my fault, I assumed you wouldn't just
switch us over -- never assume! -- but as feedback to you; how about adding
a switchover date to the form, or at least have a standard switchover time,
so anything than can be done is beforehand.

>
> Hi, no, I just pinged the router on the old IP (from home) and it's timing
> out - cant do remote login either. So the assignment of the new IP has left
> us without connectivity over night. I now have to reconfigure several
> remote routers that were doing VPN with us. So I'll arrive at work just in
> time for a load of whining from our remote sites who are on several time
> zones - and local users who'll just bitch because they can. Gits!
>
> Okay, some of this may have been my fault, I assumed you wouldn't just
> switch us over -- never assume! -- but as feedback to you; how about adding
> a switchover date to the form, or at least have a standard switchover time,
> so anything than can be done is beforehand.


Hi There

This is not really something that we can do as the tickets for IP blocks
are worked on in order and the blocks activated when they are come across.
As Nick said normally it is found that the router stays connected as the
change does not drop the connection so any change can be picked up upon.

--

+ ----
| Stewart Norriss ...................................Broadband solutions
| Technical Support...........................for Home & Business
| PlusNet plc ...............................@ http://www.plus.net
+ ---- My Referrals - It pays to recommend PlusNet ---+

On 02 Nov 2004 in uk.telecom.broadband, barney wrote:

>... I assumed you wouldn't just switch us over -- never assume! --
>but as feedback to you ...

If you intend this as feedback, don't you think one thread in among lots
is going to be a bit easy to miss ? I'd suggest using either one of the
'contact us' tickets to report your comments and get feedback, e-mail to
someone such as Ian Wild, who posts from time to time, but seems to have
moved up/sideways within Plus.Net or on a plusnet.* newsgroup which is a
place where other customers, who may one day be affected by similar, can
be expected to have a slightly higher chance of reading it (+ Plus.Net's
response, when it is made) than in some arbitrary newsgroup ? Peter M.

--
com/org/info/biz domains as low as $8.00/year
com/org/info/biz transfers give 12 month extension

See <http://www.vfm-deals.com/> for .co.uk at under a tenner (under 7 quid even!)

On Tue, 02 Nov 2004 09:10:27 +0000, Peter M wrote:

> On 02 Nov 2004 in uk.telecom.broadband, barney wrote:
>
>>... I assumed you wouldn't just switch us over -- never assume! --
>>but as feedback to you ...
>
> If you intend this as feedback, don't you think one thread in among lots
> is going to be a bit easy to miss ? I'd suggest using either one of the
> 'contact us' tickets to report your comments and get feedback, e-mail to
> someone such as Ian Wild, who posts from time to time, but seems to have
> moved up/sideways within Plus.Net or on a plusnet.* newsgroup which is a
> place where other customers, who may one day be affected by similar, can
> be expected to have a slightly higher chance of reading it (+ Plus.Net's
> response, when it is made) than in some arbitrary newsgroup ? Peter M.

Good point, two plus net support team members in this one itty bitty thread
is probably not enough.

I'll send a letter to my MP as well.