start up problems with bt voyager 1010 usb adaptor

hi all,
i have installed a bt voyager 2000 adsl unit with voyager 1010 usb
adaptors on my system,
it works perfectly on one computer,but the second one encounters
problems on startup,as it gets to the point where everything has
loaded ,it then restarts itself, and does this several times before
finally starting at which point a pop up window appears that says "xp
encountered a serious problem" and prompts you to send an error report
to microsoft(done so ,but all it says is "unknown driver problem")

i have done a clean install on the 2nd computer (xp pro)and loaded the
bt 1010 adaptor software only (having eliminated all other programs/
devices etc) it appears that it is the 1010 adaptor that is causing
the problems, i have downloaded and installed the latest version of
the software from bt but still the same problem with startup,

both computers are using ms xp pro ,
the first one has an asrock k7s8xe mobo /amd xp3000+ cpu/512mb memory
/ati all in wonder agp video card/onboard sound/maxtor 120gb h/drive

the second one (the problem one) has gigabyte ga-71xeh mobo /athlon
1.4 cpu/512mb memory/geoforce 2 agp video card/soundblaster sound
card/maxtor 40gb h/drive

what is causing the problem ?
do i need to update the usb driver or is it a problem with the adaptor
software?

any suggestions greatly appreciated,
thanks.

brian wrote:
> hi all,
> i have installed a bt voyager 2000 adsl unit with voyager 1010 usb
> adaptors on my system,
> it works perfectly on one computer,but the second one encounters
> problems on startup,as it gets to the point where everything has
> loaded ,it then restarts itself, and does this several times before
> finally starting at which point a pop up window appears that says
> "xp encountered a serious problem" and prompts you to send an error
> report to microsoft(done so ,but all it says is "unknown driver
> problem")
>
> i have done a clean install on the 2nd computer (xp pro)and loaded
> the bt 1010 adaptor software only (having eliminated all other
> programs/ devices etc) it appears that it is the 1010 adaptor that
> is causing the problems, i have downloaded and installed the latest
> version of the software from bt but still the same problem with
> startup,
>
> both computers are using ms xp pro ,
> the first one has an asrock k7s8xe mobo /amd xp3000+ cpu/512mb
> memory /ati all in wonder agp video card/onboard sound/maxtor 120gb
> h/drive
>
> the second one (the problem one) has gigabyte ga-71xeh mobo /athlon
> 1.4 cpu/512mb memory/geoforce 2 agp video card/soundblaster sound
> card/maxtor 40gb h/drive
>
> what is causing the problem ?
> do i need to update the usb driver or is it a problem with the
> adaptor software?
>
> any suggestions greatly appreciated,
> thanks.

It could be a power problem, ie your power supply may not be able to cope
with the modem when it's booting up. Have you tried booting up then
plugging in the modem, does it work then???

"Kráftéé" <kraftee@spam_off_&_die_ntlworld.com> wrote in message news:<VrSlc.259$(E-Mail Removed)>...
> brian wrote:
> > hi all,
> > i have installed a bt voyager 2000 adsl unit with voyager 1010 usb
> > adaptors on my system,
> > it works perfectly on one computer,but the second one encounters
> > problems on startup,as it gets to the point where everything has
> > loaded ,it then restarts itself, and does this several times before
> > finally starting at which point a pop up window appears that says
> > "xp encountered a serious problem" and prompts you to send an error
> > report to microsoft(done so ,but all it says is "unknown driver
> > problem")
> >
> > i have done a clean install on the 2nd computer (xp pro)and loaded
> > the bt 1010 adaptor software only (having eliminated all other
> > programs/ devices etc) it appears that it is the 1010 adaptor that
> > is causing the problems, i have downloaded and installed the latest
> > version of the software from bt but still the same problem with
> > startup,
> >
> > both computers are using ms xp pro ,
> > the first one has an asrock k7s8xe mobo /amd xp3000+ cpu/512mb
> > memory /ati all in wonder agp video card/onboard sound/maxtor 120gb
> > h/drive
> >
> > the second one (the problem one) has gigabyte ga-71xeh mobo /athlon
> > 1.4 cpu/512mb memory/geoforce 2 agp video card/soundblaster sound
> > card/maxtor 40gb h/drive
> >
> > what is causing the problem ?
> > do i need to update the usb driver or is it a problem with the
> > adaptor software?
> >
> > any suggestions greatly appreciated,
> > thanks.
>
> It could be a power problem, ie your power supply may not be able to cope
> with the modem when it's booting up. Have you tried booting up then
> plugging in the modem, does it work then???

yes it does boot with the 10/10 adaptor removed,
odd thing is that both computers have the same 350w psu and the one
that works ok has 2 more drives fitted ?

if i boot with the adaptor unplugged it starts okay but if i plug it
in when its up and running i get the same effect(keeps rebooting)

someone mentioned that the via chipset is a bit finnicky over usb
connections
so could this be a factor?
thanks

"brian" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> "Kráftéé" <kraftee@spam_off_&_die_ntlworld.com> wrote in message
news:<VrSlc.259$(E-Mail Removed)>...
> > brian wrote:
> > > hi all,
> > > i have installed a bt voyager 2000 adsl unit with voyager 1010 usb
> > > adaptors on my system,
> > > it works perfectly on one computer,but the second one encounters
> > > problems on startup,as it gets to the point where everything has
> > > loaded ,it then restarts itself, and does this several times before
> > > finally starting at which point a pop up window appears that says
> > > "xp encountered a serious problem" and prompts you to send an error
> > > report to microsoft(done so ,but all it says is "unknown driver
> > > problem")
> > >
> > > i have done a clean install on the 2nd computer (xp pro)and loaded
> > > the bt 1010 adaptor software only (having eliminated all other
> > > programs/ devices etc) it appears that it is the 1010 adaptor that
> > > is causing the problems, i have downloaded and installed the latest
> > > version of the software from bt but still the same problem with
> > > startup,
> > >
> > > both computers are using ms xp pro ,
> > > the first one has an asrock k7s8xe mobo /amd xp3000+ cpu/512mb
> > > memory /ati all in wonder agp video card/onboard sound/maxtor 120gb
> > > h/drive
> > >
> > > the second one (the problem one) has gigabyte ga-71xeh mobo /athlon
> > > 1.4 cpu/512mb memory/geoforce 2 agp video card/soundblaster sound
> > > card/maxtor 40gb h/drive
> > >
> > > what is causing the problem ?
> > > do i need to update the usb driver or is it a problem with the
> > > adaptor software?
> > >
> > > any suggestions greatly appreciated,
> > > thanks.
> >
> > It could be a power problem, ie your power supply may not be able to
cope
> > with the modem when it's booting up. Have you tried booting up then
> > plugging in the modem, does it work then???
>
> yes it does boot with the 10/10 adaptor removed,
> odd thing is that both computers have the same 350w psu and the one
> that works ok has 2 more drives fitted ?
>
> if i boot with the adaptor unplugged it starts okay but if i plug it
> in when its up and running i get the same effect(keeps rebooting)
>
> someone mentioned that the via chipset is a bit finnicky over usb
> connections
> so could this be a factor?
> thanks

Brian,

I have same router and adapters and never experienced your problem, however,
I suppose you have swapped adapters over from one machine to the other, to
prove if fault is with PC or adapter.

Tom Buchanan

"Tom Buchanan" <(E-Mail Removed)> wrote in message news:<c7buj6$acc$(E-Mail Removed)>...
> "brian" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) om...
> > "Kráftéé" <kraftee@spam_off_&_die_ntlworld.com> wrote in message
> news:<VrSlc.259$(E-Mail Removed)>...
> > > brian wrote:
> > > > hi all,
> > > > i have installed a bt voyager 2000 adsl unit with voyager 1010 usb
> > > > adaptors on my system,
> > > > it works perfectly on one computer,but the second one encounters
> > > > problems on startup,as it gets to the point where everything has
> > > > loaded ,it then restarts itself, and does this several times before
> > > > finally starting at which point a pop up window appears that says
> > > > "xp encountered a serious problem" and prompts you to send an error
> > > > report to microsoft(done so ,but all it says is "unknown driver
> > > > problem")
> > > >
> > > > i have done a clean install on the 2nd computer (xp pro)and loaded
> > > > the bt 1010 adaptor software only (having eliminated all other
> > > > programs/ devices etc) it appears that it is the 1010 adaptor that
> > > > is causing the problems, i have downloaded and installed the latest
> > > > version of the software from bt but still the same problem with
> > > > startup,
> > > >
> > > > both computers are using ms xp pro ,
> > > > the first one has an asrock k7s8xe mobo /amd xp3000+ cpu/512mb
> > > > memory /ati all in wonder agp video card/onboard sound/maxtor 120gb
> > > > h/drive
> > > >
> > > > the second one (the problem one) has gigabyte ga-71xeh mobo /athlon
> > > > 1.4 cpu/512mb memory/geoforce 2 agp video card/soundblaster sound
> > > > card/maxtor 40gb h/drive
> > > >
> > > > what is causing the problem ?
> > > > do i need to update the usb driver or is it a problem with the
> > > > adaptor software?
> > > >
> > > > any suggestions greatly appreciated,
> > > > thanks.
> > >
> > > It could be a power problem, ie your power supply may not be able to
> cope
> > > with the modem when it's booting up. Have you tried booting up then
> > > plugging in the modem, does it work then???
> >
> > yes it does boot with the 10/10 adaptor removed,
> > odd thing is that both computers have the same 350w psu and the one
> > that works ok has 2 more drives fitted ?
> >
> > if i boot with the adaptor unplugged it starts okay but if i plug it
> > in when its up and running i get the same effect(keeps rebooting)
> >
> > someone mentioned that the via chipset is a bit finnicky over usb
> > connections
> > so could this be a factor?
> > thanks
>
> Brian,
>
> I have same router and adapters and never experienced your problem, however,
> I suppose you have swapped adapters over from one machine to the other, to
> prove if fault is with PC or adapter.
>
> Tom Buchanan

thanks for the advice,
i have swapped both the adapters over and still get the same results

i have a spare asrock k7s8xe mobo ( identical to the machine with no
problems)
i am thinking of getting a new athlon cpu and fitting that instead of
the gigabyte one as everything seems to be pointing to something on
the mobo
that disagrees with the adaptor ,

other usb items(camera and printer) all seem to work okay without
affecting the startup,

any other thoughts on this greatly appreciated before i try the new
motherboard ?
thanks

"brian" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> "Tom Buchanan" <(E-Mail Removed)> wrote in message
news:<c7buj6$acc$(E-Mail Removed)>...
> > "brian" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed) om...
> > > "Kráftéé" <kraftee@spam_off_&_die_ntlworld.com> wrote in message
> > news:<VrSlc.259$(E-Mail Removed)>...
> > > > brian wrote:
> > > > > hi all,
> > > > > i have installed a bt voyager 2000 adsl unit with voyager 1010 usb
> > > > > adaptors on my system,
> > > > > it works perfectly on one computer,but the second one encounters
> > > > > problems on startup,as it gets to the point where everything has
> > > > > loaded ,it then restarts itself, and does this several times
before
> > > > > finally starting at which point a pop up window appears that says
> > > > > "xp encountered a serious problem" and prompts you to send an
error
> > > > > report to microsoft(done so ,but all it says is "unknown driver
> > > > > problem")
> > > > >
> > > > > i have done a clean install on the 2nd computer (xp pro)and loaded
> > > > > the bt 1010 adaptor software only (having eliminated all other
> > > > > programs/ devices etc) it appears that it is the 1010 adaptor that
> > > > > is causing the problems, i have downloaded and installed the
latest
> > > > > version of the software from bt but still the same problem with
> > > > > startup,
> > > > >
> > > > > both computers are using ms xp pro ,
> > > > > the first one has an asrock k7s8xe mobo /amd xp3000+ cpu/512mb
> > > > > memory /ati all in wonder agp video card/onboard sound/maxtor
120gb
> > > > > h/drive
> > > > >
> > > > > the second one (the problem one) has gigabyte ga-71xeh mobo
/athlon
> > > > > 1.4 cpu/512mb memory/geoforce 2 agp video card/soundblaster sound
> > > > > card/maxtor 40gb h/drive
> > > > >
> > > > > what is causing the problem ?
> > > > > do i need to update the usb driver or is it a problem with the
> > > > > adaptor software?
> > > > >
> > > > > any suggestions greatly appreciated,
> > > > > thanks.
> > > >
> > > > It could be a power problem, ie your power supply may not be able to
> > cope
> > > > with the modem when it's booting up. Have you tried booting up then
> > > > plugging in the modem, does it work then???
> > >
> > > yes it does boot with the 10/10 adaptor removed,
> > > odd thing is that both computers have the same 350w psu and the one
> > > that works ok has 2 more drives fitted ?
> > >
> > > if i boot with the adaptor unplugged it starts okay but if i plug it
> > > in when its up and running i get the same effect(keeps rebooting)
> > >
> > > someone mentioned that the via chipset is a bit finnicky over usb
> > > connections
> > > so could this be a factor?
> > > thanks
> >
> > Brian,
> >
> > I have same router and adapters and never experienced your problem,
however,
> > I suppose you have swapped adapters over from one machine to the other,
to
> > prove if fault is with PC or adapter.
> >
> > Tom Buchanan
>
> thanks for the advice,
> i have swapped both the adapters over and still get the same results
>
> i have a spare asrock k7s8xe mobo ( identical to the machine with no
> problems)
> i am thinking of getting a new athlon cpu and fitting that instead of
> the gigabyte one as everything seems to be pointing to something on
> the mobo
> that disagrees with the adaptor ,
>
> other usb items(camera and printer) all seem to work okay without
> affecting the startup,
>
> any other thoughts on this greatly appreciated before i try the new
> motherboard ?
> thanks

Brian,

It seems your router and adapters are ok, sorry I cannot help with the mobo.

Tom Buchanan

"brian" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> hi all,
> i have installed a bt voyager 2000 adsl unit with voyager 1010 usb
> adaptors on my system,
> it works perfectly on one computer,but the second one encounters
> problems on startup,as it gets to the point where everything has
> loaded ,it then restarts itself, and does this several times before
> finally starting at which point a pop up window appears that says "xp
> encountered a serious problem" and prompts you to send an error report
> to microsoft(done so ,but all it says is "unknown driver problem")
>
> i have done a clean install on the 2nd computer (xp pro)and loaded the
> bt 1010 adaptor software only (having eliminated all other programs/
> devices etc) it appears that it is the 1010 adaptor that is causing
> the problems, i have downloaded and installed the latest version of
> the software from bt but still the same problem with startup,
>
> both computers are using ms xp pro ,
> the first one has an asrock k7s8xe mobo /amd xp3000+ cpu/512mb memory
> /ati all in wonder agp video card/onboard sound/maxtor 120gb h/drive
>
> the second one (the problem one) has gigabyte ga-71xeh mobo /athlon
> 1.4 cpu/512mb memory/geoforce 2 agp video card/soundblaster sound
> card/maxtor 40gb h/drive
>
> what is causing the problem ?
> do i need to update the usb driver or is it a problem with the adaptor
> software?
>
> any suggestions greatly appreciated,
> thanks.

Brian,

1 -Disconnect the adapter on second laptop, then boot up, do you still get
same problem, if you do, it is a conflict between software and the laptop.

2 -If it works ok, then it is the adapter.

3 -Take the adapter from 1st machine and put it in second machine, does it
work, if so, definitely 2nd adapter faulty, send it back for replacement.

4 -If it does not work in second machine, then definitely a conflict between
software and laptop.

5 - May have to get help from manufactures help line.

Tom Buchanan

My mate had to send one back to BT, he was having trouble with an adapter
on laptop, he is not online just now, so cannot confirm if laptop was the
same. However other laptop and PC's worked with same adapter. Not real, eh?
I will get back to you once he comes on line.

"Tom Buchanan" <(E-Mail Removed)> wrote in message news:<c7g3jf$26j$(E-Mail Removed)>...
> "brian" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) om...
> > hi all,
> > i have installed a bt voyager 2000 adsl unit with voyager 1010 usb
> > adaptors on my system,
> > it works perfectly on one computer,but the second one encounters
> > problems on startup,as it gets to the point where everything has
> > loaded ,it then restarts itself, and does this several times before
> > finally starting at which point a pop up window appears that says "xp
> > encountered a serious problem" and prompts you to send an error report
> > to microsoft(done so ,but all it says is "unknown driver problem")
> >
> > i have done a clean install on the 2nd computer (xp pro)and loaded the
> > bt 1010 adaptor software only (having eliminated all other programs/
> > devices etc) it appears that it is the 1010 adaptor that is causing
> > the problems, i have downloaded and installed the latest version of
> > the software from bt but still the same problem with startup,
> >
> > both computers are using ms xp pro ,
> > the first one has an asrock k7s8xe mobo /amd xp3000+ cpu/512mb memory
> > /ati all in wonder agp video card/onboard sound/maxtor 120gb h/drive
> >
> > the second one (the problem one) has gigabyte ga-71xeh mobo /athlon
> > 1.4 cpu/512mb memory/geoforce 2 agp video card/soundblaster sound
> > card/maxtor 40gb h/drive
> >
> > what is causing the problem ?
> > do i need to update the usb driver or is it a problem with the adaptor
> > software?
> >
> > any suggestions greatly appreciated,
> > thanks.
>
> Brian,
>
> 1 -Disconnect the adapter on second laptop, then boot up, do you still get
> same problem, if you do, it is a conflict between software and the laptop.
>
> 2 -If it works ok, then it is the adapter.
>
> 3 -Take the adapter from 1st machine and put it in second machine, does it
> work, if so, definitely 2nd adapter faulty, send it back for replacement.
>
> 4 -If it does not work in second machine, then definitely a conflict between
> software and laptop.
>
> 5 - May have to get help from manufactures help line.
>
> Tom Buchanan
>
> My mate had to send one back to BT, he was having trouble with an adapter
> on laptop, he is not online just now, so cannot confirm if laptop was the
> same. However other laptop and PC's worked with same adapter. Not real, eh?
> I will get back to you once he comes on line.

Hi Tom,

1/ i have swapped adaptors between machines, no change

2/3/ the adaptor works ok on the problem free machine, and the one
from problem free machine gives the same problem on the 2nd one

4/ it is either the software or something on the mobo that is causing
the trouble, but the same software works ok on the 1st machine ,

5/ tried bt help but not much help , cant find much on the gigabyte
site yet


also changed the power supply unit in case it was that causing the
problem, no change

also tried the adaptor on a third(much older - lower spec) machine and
it works fine in that !
so everthing seems to be pointing at the motherboard,

tried booting it up tonight, and it went through 8 attempts before
finally loading up ok !!

thanks for the suggestions.

(E-Mail Removed) (brian) wrote in message news:<(E-Mail Removed). com>...
> "Tom Buchanan" <(E-Mail Removed)> wrote in message news:<c7g3jf$26j$(E-Mail Removed)>...
> > "brian" <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed) om...
> > > hi all,
> > > i have installed a bt voyager 2000 adsl unit with voyager 1010 usb
> > > adaptors on my system,
> > > it works perfectly on one computer,but the second one encounters
> > > problems on startup,as it gets to the point where everything has
> > > loaded ,it then restarts itself, and does this several times before
> > > finally starting at which point a pop up window appears that says "xp
> > > encountered a serious problem" and prompts you to send an error report
> > > to microsoft(done so ,but all it says is "unknown driver problem")
> > >
> > > i have done a clean install on the 2nd computer (xp pro)and loaded the
> > > bt 1010 adaptor software only (having eliminated all other programs/
> > > devices etc) it appears that it is the 1010 adaptor that is causing
> > > the problems, i have downloaded and installed the latest version of
> > > the software from bt but still the same problem with startup,
> > >
> > > both computers are using ms xp pro ,
> > > the first one has an asrock k7s8xe mobo /amd xp3000+ cpu/512mb memory
> > > /ati all in wonder agp video card/onboard sound/maxtor 120gb h/drive
> > >
> > > the second one (the problem one) has gigabyte ga-71xeh mobo /athlon
> > > 1.4 cpu/512mb memory/geoforce 2 agp video card/soundblaster sound
> > > card/maxtor 40gb h/drive
> > >
> > > what is causing the problem ?
> > > do i need to update the usb driver or is it a problem with the adaptor
> > > software?
> > >
> > > any suggestions greatly appreciated,
> > > thanks.
> >
> > Brian,
> >
> > 1 -Disconnect the adapter on second laptop, then boot up, do you still get
> > same problem, if you do, it is a conflict between software and the laptop.
> >
> > 2 -If it works ok, then it is the adapter.
> >
> > 3 -Take the adapter from 1st machine and put it in second machine, does it
> > work, if so, definitely 2nd adapter faulty, send it back for replacement.
> >
> > 4 -If it does not work in second machine, then definitely a conflict between
> > software and laptop.
> >
> > 5 - May have to get help from manufactures help line.
> >
> > Tom Buchanan
> >
> > My mate had to send one back to BT, he was having trouble with an adapter
> > on laptop, he is not online just now, so cannot confirm if laptop was the
> > same. However other laptop and PC's worked with same adapter. Not real, eh?
> > I will get back to you once he comes on line.
>
> Hi Tom,
>
> 1/ i have swapped adaptors between machines, no change
>
> 2/3/ the adaptor works ok on the problem free machine, and the one
> from problem free machine gives the same problem on the 2nd one
>
> 4/ it is either the software or something on the mobo that is causing
> the trouble, but the same software works ok on the 1st machine ,
>
> 5/ tried bt help but not much help , cant find much on the gigabyte
> site yet
>
>
> also changed the power supply unit in case it was that causing the
> problem, no change
>
> also tried the adaptor on a third(much older - lower spec) machine and
> it works fine in that !
> so everthing seems to be pointing at the motherboard,
>
> tried booting it up tonight, and it went through 8 attempts before
> finally loading up ok !!
>
> thanks for the suggestions.

problem solved ,
after updating everything i could think of , i finally gave up on it
and installed the spare asrock mobo along with a new amd xp2200+ cpu ,
had to reinstall windows xp ,but it started up first time with no
problems ,
it must have been something to do with the gigabyte mobo that took a
dislike to the setup with the adaptor,

the other older computer i tried it on had a gigabyte mobo inside ,but
everything worked fine on that model so i guess it was just the
ga-71xeh board that is the problem,

thanks for all suggestions and advice regarding the problem,