> Yes and now the users wait, and wait, and wait for support, the equipment
> gets outdated, projects cannot take place without outsourcing,
> preventative
> maintenance suffers, and the CFO eventually ends up selling the company,
> putting the whole IT [1 person] out of a job.
>
Let alone properly testing updates and getting those rolled out in something
resembling adequate time, or managing the PII's they want us to install XP
on, with 64mb RAM ("My computer's too slow, XP sucks!"... yeah right!).
Problem is, if you're working in a sub 100 company (and even many larger
ones) they're busy making every penny count. Or so they think. I believe
the typical response is very 'penny wise, pound foolish'.
It's hard to sell the CFO on the benefit of a solid IT department. They
seem to lose track of "soft" costs such as lost opportunities due to
ineffective systems, missing emails, server downtimes, etc... and wait until
a problem truly bites them before realizing there's a problem. Of course,
then the problem is that the staff of one IT person didn't manage the
problem correctly. Did you ever notice how the C??'s inability to listen to
warnings translates into IT's lack of communication?
Instead of griping (which I've certainly been known to do) I wonder if we,
the smart ones, couldn't put our heads together and figure out a better way
to demonstrate the value that we bring to a company when we work together
with a properly sized team? It's really hard to point at ROI or something
that the people controlling the purse strings will understand, particularly
when they don't understand the technology. AND they certainly don't
understand the amount of time it takes to stay on top of the technology,
reading, testing, experimenting, etc. They must think we LIKE to work 16
hour days, and that if we only knew what we were doing we wouldn't have to.
I believe we all think better in groups, and are far more effective and
efficient that way. After all, isn't that why we're here (in the
newsgroups)? How do we convince the C??'s to bring us together in the
company? WE need to learn to prove that, by paying two, or three, or more
salaries, the company will realize larger ROI in the end. Then step up to
the plate and make the presentations.
EVERY project has a budget, whether you want to manage it or not: there is
ALWAYS a bottom line.
--
HTH,
=d=
Dana Brash
MCSE, MCDBA, MCSA
(E-Mail Removed)