Speedtouch 330 installation problem

OS is Windows XP Home, on a Time PC.

I am trying to install a ST 330 USB modem for someone, but the
installation fails when plugging the modem in.

The Speedtouch logo in the system tray reports "modem not plugged in"
when the mouse is hovered over it, although the USB and Sync lights are
both solid green on the modem.

Checking 'Device Manager' results in seeing an exclamation mark by
"Speedtouch Networking Support" .... updating drivers and pointing the
install to the install files leads nowhere as the files aren't found.

I did manage to get something occurring by way of files being installed
for the networking element, but when it completes, there is an immediate
reboot of the system, whereafter a "serious error" recovery message is
shown.

I suspect it's something Windows related, as opposed to something
Speedtouch, in that there is an issue with Windows 'talking' to the
modem.

I recently 'unlocked' the modem from being Supanet specific, but I can't
see if this would affect a USB modem?

I haven't yet Googled, but will be doing so, although in the interim, if
anyone can throw some light, I'd appreciate it.

Rolyat wrote:
> OS is Windows XP Home, on a Time PC.
>
> I am trying to install a ST 330 USB modem for someone, but the
> installation fails when plugging the modem in.
>
> The Speedtouch logo in the system tray reports "modem not plugged in"
> when the mouse is hovered over it, although the USB and Sync lights are
> both solid green on the modem.
>
> Checking 'Device Manager' results in seeing an exclamation mark by
> "Speedtouch Networking Support" .... updating drivers and pointing the
> install to the install files leads nowhere as the files aren't found.
>
> I did manage to get something occurring by way of files being installed
> for the networking element, but when it completes, there is an immediate
> reboot of the system, whereafter a "serious error" recovery message is
> shown.
>
> I suspect it's something Windows related, as opposed to something
> Speedtouch, in that there is an issue with Windows 'talking' to the
> modem.
>
> I recently 'unlocked' the modem from being Supanet specific, but I can't
> see if this would affect a USB modem?
>
> I haven't yet Googled, but will be doing so, although in the interim, if
> anyone can throw some light, I'd appreciate it.

Did you install the software before plugging in the modem?

Rolyat wrote:
> OS is Windows XP Home, on a Time PC.
>
> I am trying to install a ST 330 USB modem for someone, but the
> installation fails when plugging the modem in.
>
> The Speedtouch logo in the system tray reports "modem not plugged in"
> when the mouse is hovered over it, although the USB and Sync lights are
> both solid green on the modem.
>
> Checking 'Device Manager' results in seeing an exclamation mark by
> "Speedtouch Networking Support" .... updating drivers and pointing the
> install to the install files leads nowhere as the files aren't found.
>
> I did manage to get something occurring by way of files being installed
> for the networking element, but when it completes, there is an immediate
> reboot of the system, whereafter a "serious error" recovery message is
> shown.
>
> I suspect it's something Windows related, as opposed to something
> Speedtouch, in that there is an issue with Windows 'talking' to the
> modem.
>
> I recently 'unlocked' the modem from being Supanet specific, but I can't
> see if this would affect a USB modem?
>
> I haven't yet Googled, but will be doing so, although in the interim, if
> anyone can throw some light, I'd appreciate it.

The software needs installing before you plug the modem into the
computer. If you've plugged the modem in first and are then trying to
install drivers and software then it is likely to fail as you describe.

I'd un-plug the modem, and at the very least I'd power down and up again
after a short while. Then re-boot the computer, uninstall anything
relating to the modem you can find in Control Panel / Add/Remove,
re-boot the computer again, install the software, then follow
instructions to plug in etc.

--
The Caretaker .........

In article <d1a06c$cvg$(E-Mail Removed)>,
(E-Mail Removed) says...


> Did you install the software before plugging in the modem?

I did, but I don't know if the owner originally did.

There was an uninstall problem at first, but I got round that, and the
software is not recognised as being present when you do a re-install, so
I guess it is fully removed.

Daft as it prolly sounds, the problem seems not to be with the modem
software, it's with Windows setting up networking with it, IYSWIM. The
modem install routine all but completes, until it goes to set up the
latter part when you plug the thing in, which is when it falls over.

Googling yields no results, and the Speedtouch web site is all but
useless. FWIW, I know the modem works as I installed it on my laptop
whilst I was there.

In article <jC%Zd.2646$(E-Mail Removed)>,
(E-Mail Removed) says...

[...]

> The software needs installing before you plug the modem into the
> computer.

I should've mentioned, i've done all that, and more besides. I've
installed more USB modems than most folk will ever do in a lifetime, so
I know the usual routine.

But this one is being a beetch.

Rolyat wrote:
> In article <jC%Zd.2646$(E-Mail Removed)>,
> (E-Mail Removed) says...
>
> [...]
>
>> The software needs installing before you plug the modem into the
>> computer.
>
> I should've mentioned, i've done all that, and more besides. I've
> installed more USB modems than most folk will ever do in a lifetime,
> so I know the usual routine.
>
> But this one is being a beetch.

You haven't had any USB ISDN attatchments on that machine, have you (aka BT
highway or some such)? They have been known to royally screw up a USB
modem install more than once...

Rolyat got up from the bar and shouted: :
> In article <jC%Zd.2646$(E-Mail Removed)>,
> (E-Mail Removed) says...
>
> [...]
>
>
>>The software needs installing before you plug the modem into the
>>computer.
>
>
> I should've mentioned, i've done all that, and more besides. I've
> installed more USB modems than most folk will ever do in a lifetime, so
> I know the usual routine.
>
> But this one is being a beetch.

Throw it in the bin and tell the guy go buy a ADSL Modem/router, they
start at a massive £21. I has similar troubles with a few USB modems,
speedtouch being one of them (binatone 500 being the other), it would
work a treat (as well as USB modems work...) on my desktop, but refused
to work on another, even with a clean install of XPSP2. In the end I
put it down to USB chipset incompatibilities, the chipset in question
was a VIA one (82xxx). Got the guy a el-cheapo router, and it worked
straight away.

Background...

The main problem with the USB modems, is they draw very close (or over)
the 500ma allowed on a USB hub, and XP shuts the controller down in this
overcurrent situation (Win2k and 98 never implemented the over-current
checks), many many manufacturers got burnt by Microsofts decision to
implement overcurrent checking in the USB stack, and ended up with loads
of chipsets that did not work very well on MS's latest and greatest OS,
all through no fault of Microsoft. Guees who bought these wharehouse
full of USB modems, and gave them free to punters, yep ISPs....



--
Lite-On DVD Recorder User Forums
http://www.liteonusers.org.uk

In article <4238b917$0$30570$(E-Mail Removed)>,
kraftee@spamoff& says...
> Rolyat wrote:
> > In article <jC%Zd.2646$(E-Mail Removed)>,
> > (E-Mail Removed) says...
> >
> > [...]
> >
> >> The software needs installing before you plug the modem into the
> >> computer.
> >
> > I should've mentioned, i've done all that, and more besides. I've
> > installed more USB modems than most folk will ever do in a lifetime,
> > so I know the usual routine.
> >
> > But this one is being a beetch.
>
> You haven't had any USB ISDN attatchments on that machine, have you (aka BT
> highway or some such)? They have been known to royally screw up a USB
> modem install more than once...

No, it was a standard analogue jobbie before.

In article <4238c052$0$14538$(E-Mail Removed)>,
(E-Mail Removed) says...

> Throw it in the bin and tell the guy go buy a ADSL Modem/router, they
> start at a massive £21. ...

Yep, i've already suggested that, and followed it up with an "otherwise
you'll need to re-install Windows" comment, just to drive the nail home
a bit more...

£21 ??

Where from?

Rolyat wrote:
> In article <4238c052$0$14538$(E-Mail Removed)>,
> (E-Mail Removed) says...
>
>
>>Throw it in the bin and tell the guy go buy a ADSL Modem/router, they
>>start at a massive £21. ...
>
>
> Yep, i've already suggested that, and followed it up with an "otherwise
> you'll need to re-install Windows" comment, just to drive the nail home
> a bit more...
>
> £21 ??
>
> Where from?

EBuyer (not to be confused with E Bay !)

http://www.ebuyer.com/customer/produ...duct_uid=48448

--
Mark
Please replace invalid and invalid with gmx and net to reply