Speed Drop when connected to router.

Hi

I Have a BT Openworld 512k connection which was an engineer assisted install
with an Alcatel Speedtouch USB modem. I've had it for about 3 years.

I have just purchased a combined adsl modem/router, details here
www.komplett.co.uk/k/ki.asp?sku=304514&cks=PRL.

I configured it as detailed on the BT Yahoo website but it runs very slow,
probably about 100k. If I reconnect the usb modem everything is back to
normal speed.

Also, when this router is connected to the adsl socket on the faceplate the
phone line goes dead.

Any ideas?

Thanks

Tom

NastyNiff wrote:
> Hi
>
> I Have a BT Openworld 512k connection which was an engineer assisted
> install with an Alcatel Speedtouch USB modem. I've had it for about 3
> years.
> I have just purchased a combined adsl modem/router, details here
> www.komplett.co.uk/k/ki.asp?sku=304514&cks=PRL.
>
> I configured it as detailed on the BT Yahoo website but it runs very
> slow, probably about 100k. If I reconnect the usb modem everything is
> back to normal speed.
>
> Also, when this router is connected to the adsl socket on the
> faceplate the phone line goes dead.

Faulty router......

On Fri, 3 Dec 2004 12:47:48 +0000 (UTC), NastyNiff <(E-Mail Removed)> wrote:

> Hi
>
> I Have a BT Openworld 512k connection which was an engineer assisted
> install
> with an Alcatel Speedtouch USB modem. I've had it for about 3 years.
>
> I have just purchased a combined adsl modem/router, details here
> www.komplett.co.uk/k/ki.asp?sku=304514&cks=PRL.
>
> I configured it as detailed on the BT Yahoo website but it runs very
> slow,
> probably about 100k. If I reconnect the usb modem everything is back to
> normal speed.
>
> Also, when this router is connected to the adsl socket on the faceplate
> the
> phone line goes dead.
>
> Any ideas?
>
> Thanks
>
> Tom
>
>

Hi Tom,

Are you using the filters that came with the router? If so you shouldn't
need them as you should have an SSFP (service specific faceplate) which
does the job of the filter. If not then most likely a faulty router.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

"PlusNet Support Team" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)...
> On Fri, 3 Dec 2004 12:47:48 +0000 (UTC), NastyNiff <(E-Mail Removed)> wrote:
>
>> Hi
>>
>> I Have a BT Openworld 512k connection which was an engineer assisted
>> install
>> with an Alcatel Speedtouch USB modem. I've had it for about 3 years.
>>
>> I have just purchased a combined adsl modem/router, details here
>> www.komplett.co.uk/k/ki.asp?sku=304514&cks=PRL.
>>
>> I configured it as detailed on the BT Yahoo website but it runs very
>> slow,
>> probably about 100k. If I reconnect the usb modem everything is back to
>> normal speed.
>>
>> Also, when this router is connected to the adsl socket on the faceplate
>> the
>> phone line goes dead.
>>
>> Any ideas?
>>
>> Thanks
>>
>> Tom
>>
>>
>
> Hi Tom,
>
> Are you using the filters that came with the router? If so you shouldn't
> need them as you should have an SSFP (service specific faceplate) which
> does the job of the filter. If not then most likely a faulty router.
>
> With Regards,
>
> Dave,
> --
> | Dave Tomlinson Broadband Solutions For
> | Customer Support for Home & Business
> | PlusNet plc @ http://www.plus.net


Thanks for the reply Dave

I never received any filters with the router so I guess that the router is
faulty. I had it running at full speed last night all of a sudden but it's
down again today and the phone problem is still there when I plug it in.

I'll get on to Komplett.

Cheers m8

Tom

NastyNiff wrote:

> Also, when this router is connected to the adsl socket on the faceplate the
> phone line goes dead.

You might as well flash it with the latest firmware just in case they
screwed up the original firmware (not unlikely).

"Anton Gÿsen" <(E-Mail Removed)> wrote in
message news:41b2d25c$0$50867$(E-Mail Removed)...
> NastyNiff wrote:
>
>> Also, when this router is connected to the adsl socket on the faceplate
>> the phone line goes dead.
>
> You might as well flash it with the latest firmware just in case they
> screwed up the original firmware (not unlikely).

Thats a good idea. Nothing to lose.

Cheers