What sort of line problem?

I've been having intermittent problems with loss of synch for quite a few
weeks.

BT fixed a line fault - corroded terminal connection in an outside line
box - a few weeks ago. This improved the problem but I still get loss of
synch. The engineer told me that the defunct line box wasn't in good shape
but his repair removed the diagnosed line problem from the line test report.

The BT line test is now showing no problem but an ISP instigated "woosh
test" is suggesting a "copper wire failure - possible faulty earth" in or
near the "customer's premises". This sounds pretty similar to the sort of
problem fixed by the BT engineer some weeks ago.

BT Fault Repair doesn't seem to know what a woosh test is and just repeat
that there is no diagnosed line problem.

I've tried 4 different filters (buying 2 new ones just to try to solve the
problem). I've also tried using a different modem.

Is there a line problem that would account for loss of synch especially (but
not only) when the phone is being used or even just when the phone rings
(i.e. I assume when there's some sort of current change on the line)? I've
tried different filters and the chances of having 4 faulty filters are
surely slim.

Oddly sometimes - rarely - the connection can remain for over 24 hours (the
top so far is about 40 hours or so) and currently 15 hours plus despite
phone ringing/usage.

Gareth.

On Sat, 4 Dec 2004 12:12:15 -0000, Gareth <(E-Mail Removed)> wrote:

> I've been having intermittent problems with loss of synch for quite a few
> weeks.
>
> BT fixed a line fault - corroded terminal connection in an outside line
> box - a few weeks ago. This improved the problem but I still get loss of
> synch. The engineer told me that the defunct line box wasn't in good
> shape
> but his repair removed the diagnosed line problem from the line test
> report.
>
> The BT line test is now showing no problem but an ISP instigated "woosh
> test" is suggesting a "copper wire failure - possible faulty earth" in or
> near the "customer's premises". This sounds pretty similar to the sort of
> problem fixed by the BT engineer some weeks ago.
>
> BT Fault Repair doesn't seem to know what a woosh test is and just repeat
> that there is no diagnosed line problem.
>
> I've tried 4 different filters (buying 2 new ones just to try to solve
> the
> problem). I've also tried using a different modem.
>
> Is there a line problem that would account for loss of synch especially
> (but
> not only) when the phone is being used or even just when the phone rings
> (i.e. I assume when there's some sort of current change on the line)?
> I've
> tried different filters and the chances of having 4 faulty filters are
> surely slim.
>
> Oddly sometimes - rarely - the connection can remain for over 24 hours
> (the
> top so far is about 40 hours or so) and currently 15 hours plus despite
> phone ringing/usage.
>
> Gareth.
>
>


Hi Gareth,

Did the BT engineer that attended your property come from BT Retail, or BT
Wholesale via your ISP?
If BT Retail then I'd recommend just double checking all your internal
wiring; try the ADSL from the master socket with no other devices on the
line. Then contact your ISP and ask them to report the fault on to BT
Wholesale. After doing their own tests you should then get a visit from a
Wholesale engineer.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

PlusNet Support Team wrote:

> After doing their own tests you should then get a
> visit from a Wholesale engineer.

Nah, he'll get a BT Retail engineer, with a wholesale hat on

ADSL engineers are retail, but we wish we were wholesale

On Sun, 5 Dec 2004 01:37:53 -0000, Nick <postmaster@127.0.0.1> wrote:

> PlusNet Support Team wrote:
>
>> After doing their own tests you should then get a
>> visit from a Wholesale engineer.
>
> Nah, he'll get a BT Retail engineer, with a wholesale hat on
>
> ADSL engineers are retail, but we wish we were wholesale
>
>
>

Hi,

The structure of BT can get very confusing sometimes, and we haven't even
mentioned Global Services.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

On Sun, 05 Dec 2004 08:50:29 -0000, PlusNet Support Team
<(E-Mail Removed)> wrote:

>On Sun, 5 Dec 2004 01:37:53 -0000, Nick <postmaster@127.0.0.1> wrote:
>
>> PlusNet Support Team wrote:
>>
>>> After doing their own tests you should then get a
>>> visit from a Wholesale engineer.
>>
>> Nah, he'll get a BT Retail engineer, with a wholesale hat on
>>
>> ADSL engineers are retail, but we wish we were wholesale
>>
>>
>>
>
>Hi,
>
>The structure of BT can get very confusing sometimes, and we haven't even
>mentioned Global Services.
>
>With Regards,
>
>Dave,

Yes I know. I work in tech support for one of the BT retail ISPs and
we get AOL and other ISPs customers calling us up all the time.

They've called their own ISPs who have said it is a BT problem so they
call us to get something done about it. They get angry when I say I
can't help them. They say "you're BT, do something about it"

I try to explain that we're just another ISP and because they aren't
one of our customers, I can't help them.

They don't seem to get this.

Nick wrote:
> PlusNet Support Team wrote:
>
>> After doing their own tests you should then get a
>> visit from a Wholesale engineer.
>
> Nah, he'll get a BT Retail engineer, with a wholesale hat on
>
> ADSL engineers are retail, but we wish we were wholesale

Get paid more for a start...