Software re wirless modem

I recently ordered a wirelles modem and broadband connection from" Now"
telecommunications Co. the modem set up worked perfectley but my computer
will only load the software so far and then rejects it. I am using XP
professional and have all the required memory etc to use this software. I
have turned off all my firewalls etc. But still the software is rejected I
get a timed out message. "Now" sent their man to try and he was baffled. I
then had my comp. checked over and the service man said their is no reason
why this should occur. Is it a problem within my XP. I wondered if anyone
else had had this problem. "Now" have successfully loaded their software on
other peoples XP without probs. I would appreciate any help on this matter.
Best regds and thanks jgt.

hi there,
try to uninstall all your modem software from your computer and this time
try to install it dirctly from the manufacturer's web site i think that will
work cause i almost had the same problem with my phone modem. you could try
this as well uninstall the software remove the modem and then install the
software first and the install hardware which is modem