>
> Hi. Thanks for your reply. Were you able to cancel within 14 days without
> any problems? Did you have to give a reason for cancelling and would they
> accept the reason of 'not not knowing about the email problem'?
>
>
You don't need to give any reason. You should have received a booklet
entitled
WELCOME TO BT BROADBAND - YOUR COMPLETE GUIDE TO GETTING STARTED
Inside the back cover on page 11, opposite the holder for the CD, are
printed
"CONDITIONS OF USE
The following are key Conditions of Use for the BT Broadband service.
Your contract for this service will begin on the date that BT activates the
service at the exchange.A minimum term of 12 months applies. Please note
that failure to pay for the service will result in disconnection. If you are
a residential customer, you have 14 days from the date of activation of your
broadband service to cancel BT Broadband. You will be notified of the date
of activation. If you have also purchased the ADSL modem and microfilters
kit from BT, you have the same cancellation rights.
...."
This booklet also contained the first hint that I might not be able to use
my existing e-mail services - on page 9 it says:
" ... ISP e-mail
E-mail accounts from some Internet Service Providers (ISPs) may be affected.
You may still be able to read your e-mail but because you're no longer
connected via your ISP you probably won't be able to send it.
..."
When I called BT to query this, they started wittering on about static
versus (non-static but they called it something else) addresses as an
explanation of why this was the case. When I asked why there was no
reference to this on their pre-sales blurb anywhere on the web, they
couldn't give me an answer. I then tried to get their complaints department
and was kept hanging on for ages. After calling back three times and
holding for a total of more than an hour, I called OffCom or whatever
they're now called. They initially responded that the proper procedure was
to complain to BT first, however when I explained that one of my complaints
was that I couldn't get hold of anyone at BT Complaints in order to do so,
and having a business to run I couldn't afford to spend the whole day
hanging on the phone listening to music, they agreed that this was
unsatisfactory and connected me straight through to a BT elevated complaints
dept. They confirmed that the BT Broadband service I had signed up to
wouldn't do what I wanted and I therefore advised that I wished to cancel.
She told me that a new BT Yahoo service was going to be launched in a week's
time and offered to call me in a week to give me full details in case I
would like to sign up for that. I never received the call.
Meanwhile, as I mentioned before, I installed a wireless router to allow me
to use my laptop in parallel with my daughter's desktop, on my existing
Freeserve broadband connection, which has always happily allowed me to send
my business e-mails as well as my numerous free Freeserve No-Ties e-mail
accounts, orange.net accounts, etc with no trouble at all.
I note on this group that there are frequently generalised, vague references
to Freeserve's allegedly bad service, although so far I haven't actually
seen any specific complaints from anyone. I can only speak as I find, and I
have always found Freeserve to be highly satisfactory and trouble free,
having been on their No Ties dial up service from virtually it's inception,
and then their Broadband service for the last couple of years. I have used
the dial-up service from several European countries and the USA, before the
days of WiFi in hotels, and the only hiccup I had was in the early days when
caller ID didn't operate on international calls, in which case I could
receive but not send e-mails, however Freeserve had made this clear from the
outset as a condition of their NoTies service to avoid abuse.
Hope this helps.
cheers
Roger
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