I got a gripe with the SMC2804WBR wireless router that stops working
after a couple of days of use. The wired pc continues to function
without any issues but the wireless computers are dead as a door-nail.
Several inquiries to SMC have gone either unanswered, or responded
with a laundry list of things to do that don't even apply to the
situation. That's the quality of support you can expect from off-shore
outsourcing.
You have to reset or reboot the router to make the wireless clients
work again. It's funny actually. SMC tech support said the problem is
with the 3 laptops and I should reload the os on all 3 machines. I'm
looking at all 3 screens sitting there with a RED icon in the system
tray. I reboot the router and watch all 3 go green right away. Great
support...sneer.
Anyway, somebody on this message board had a simple yet creative work
around until SMC comes up with a fix. Yes the fix to the problem they
haven't yet admitted exists yet. Put an electric egg timer on the
router to power off around 3am when you're not using it and come back
on in an hour. Works like a champ. I'm sure that would go over "BIG"
in an enterprise environment. However for my purposes it will suffice.
I think SMC needs to take a step-back and re-evaluate their RND
department and realign the balance of cost vs quality. It used to be a
company I had a lot of respect for. Unfortunately their not alone in
this respect.
If anyone hears of a permanent fix so I can put my timer back on my
Christmas lights would be much appreciated. Thanks.
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