Sky Netgear router problem

Hi

I have Sky Max broadband with a V1 white Netgear router. Recently on
several occasions (about 4) it has seemed to just stopped working. When
this "lock up" happens I have no internet access and I also can't connect to
the PC from the Xbox (to steam videos).

Only way to get it back on is to pull the power cord out and re-boot. Is
this an indication that the router is on it's way out? I have had Sky BB
for approx 18 months now with this router.

"Ato_Zee" <(E-Mail Removed)> wrote in message
news:bD8vk.199138$(E-Mail Removed)2...
>
>> I have Sky Max broadband with a V1 white Netgear router. Recently on
>> several occasions (about 4) it has seemed to just stopped working. When
>> this "lock up" happens I have no internet access and I also can't connect
>> to
>> the PC from the Xbox (to steam videos).
>>
>> Only way to get it back on is to pull the power cord out and re-boot. Is
>> this an indication that the router is on it's way out? I have had Sky BB
>> for approx 18 months now with this router.
>
> Does the router have a control panel, if so can you access it?
> If it has, and you can, it will give you the state of the line, and
> possibly it has a router reset function. The control panel
> should also give basic line parameters.
> If it has a control panel, and you can't access it, other
> than by a power cycle, then I'd suspect that the
> router is knackered.
> Is there any difference in the lights between when it is
> working and when it is locked up?
> What you need to establish is whether it is a line
> problem, causing it to drop sync, and stop transmitting
> data, or a router hardware (possibly a thermal heat related)
> problem.

I cannot access the router 'control panel' when it has locked up. I think
when it's locked up only the power light is illuminated. When it's working
normally I have 4 lights illuminated - Power, Wireless, Internet and network
port 1 all illuminated. I may get in touch with sky get them to send me a
new one.

Slider <(E-Mail Removed)> wrote:
> I have Sky Max broadband with a V1 white Netgear router. Recently on
> several occasions (about 4) it has seemed to just stopped working
> [...]
> Only way to get it back on is to pull the power cord out and re-boot.

My mother's netgear router does much the same (no, not a Sky one). My
solution was to put it onto a 24hr mains timer and have it switched off
for a few hours each night. Works fine for her.

Chris

Slider wrote:
> "Ato_Zee" <(E-Mail Removed)> wrote in message
> news:bD8vk.199138$(E-Mail Removed)2...
>>> I have Sky Max broadband with a V1 white Netgear router. Recently on
>>> several occasions (about 4) it has seemed to just stopped working. When
>>> this "lock up" happens I have no internet access and I also can't connect
>>> to
>>> the PC from the Xbox (to steam videos).
>>>
>>> Only way to get it back on is to pull the power cord out and re-boot. Is
>>> this an indication that the router is on it's way out? I have had Sky BB
>>> for approx 18 months now with this router.
>> Does the router have a control panel, if so can you access it?
>> If it has, and you can, it will give you the state of the line, and
>> possibly it has a router reset function. The control panel
>> should also give basic line parameters.
>> If it has a control panel, and you can't access it, other
>> than by a power cycle, then I'd suspect that the
>> router is knackered.
>> Is there any difference in the lights between when it is
>> working and when it is locked up?
>> What you need to establish is whether it is a line
>> problem, causing it to drop sync, and stop transmitting
>> data, or a router hardware (possibly a thermal heat related)
>> problem.
>
> I cannot access the router 'control panel' when it has locked up. I think
> when it's locked up only the power light is illuminated. When it's working
> normally I have 4 lights illuminated - Power, Wireless, Internet and network
> port 1 all illuminated. I may get in touch with sky get them to send me a
> new one.
>
>

I had a problem with the router locking up (symptoms as described - but
the lights did not change) which was cured by mounting the feet so that
the unit was upright (lights vertical).

--
PeeGee

"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

"Ato_Zee" <(E-Mail Removed)> wrote in message
news:eVbvk.105862$(E-Mail Removed)2...
>
> On 2-Sep-2008, "Slider" <(E-Mail Removed)> wrote:
>
>> I cannot access the router 'control panel' when it has locked up. I think
>> when it's locked up only the power light is illuminated. When it's
>> working
>> normally I have 4 lights illuminated - Power, Wireless, Internet and
>> network
>> port 1 all illuminated. I may get in touch with sky get them to send me
>> a
>> new one.
>
> Sounds like a thermal problem. Mounting it vertically so as to
> get better air convection over the PCB may help, try
> different vertical orientations, one may put the errant component
> at the bottom where it will be cooler.
> Getting a new one from Sky is a good idea.
> Only problem with exchanges is that if you don't get a new
> one, only a reconditioned one, you may get someone elses
> intermittent fault.
> Bit like cars, and mainframes, send a board back, tests
> ok on a bed of nails tester, it has a thermal problem, it
> gets shipped to another site.

"Ato_Zee" <(E-Mail Removed)> wrote in message
news:eVbvk.105862$(E-Mail Removed)2...
>
> On 2-Sep-2008, "Slider" <(E-Mail Removed)> wrote:
>
>> I cannot access the router 'control panel' when it has locked up. I think
>> when it's locked up only the power light is illuminated. When it's
>> working
>> normally I have 4 lights illuminated - Power, Wireless, Internet and
>> network
>> port 1 all illuminated. I may get in touch with sky get them to send me
>> a
>> new one.
>
> Sounds like a thermal problem. Mounting it vertically so as to
> get better air convection over the PCB may help, try
> different vertical orientations, one may put the errant component
> at the bottom where it will be cooler.
> Getting a new one from Sky is a good idea.
> Only problem with exchanges is that if you don't get a new
> one, only a reconditioned one, you may get someone elses
> intermittent fault.
> Bit like cars, and mainframes, send a board back, tests
> ok on a bed of nails tester, it has a thermal problem, it
> gets shipped to another site.

I have stored it vertically since getting the router. Will try turning it
around - if no better will contact Sky.

Thanks for all the help guys.