Sky moan, but it's probably BT's fault!

<moan>
Signed my MIL up to Sky broadband (2Meg, 2Gig, £0/month). She got her
welcome pack and Netgear modem/router with a suggested date of the 17th Jan
(although it was also suggested that she wait 3 days before connecting as BT
were busy).
Anyway, yesterday she got an automated phone call saying that the connection
was established and "enjoy Sky broadband".
I went round and plugged in the router; nothing! The box powers up, the
wireless LED comes on, but the internet connectivity LED is off. I called
Sky, went through various 'basic' tests, and now the kind lady in India has
escalated the fault to the next level (i.e. someone will go to the exchange
and see if the right wires are connected).
As an additional test, I tried the router on my line; it works fine and
syncs in about 10 seconds.
Let's see how long it takes to fix it.
</moan>

Grumps wrote:
> <moan>
> Signed my MIL up to Sky broadband (2Meg, 2Gig, £0/month). She got her
> welcome pack and Netgear modem/router with a suggested date of the 17th
> Jan
> (although it was also suggested that she wait 3 days before connecting as
> BT
> were busy).
> Anyway, yesterday she got an automated phone call saying that the
> connection
> was established and "enjoy Sky broadband".
> I went round and plugged in the router; nothing! The box powers up, the
> wireless LED comes on, but the internet connectivity LED is off. I called
> Sky, went through various 'basic' tests, and now the kind lady in India
> has
> escalated the fault to the next level (i.e. someone will go to the
> exchange
> and see if the right wires are connected).
> As an additional test, I tried the router on my line; it works fine and
> syncs in about 10 seconds.
> Let's see how long it takes to fix it.
> </moan>

This happens will all broadband providers now and then.....
Have you checked, just for piece of mind, by removing the faceplate of the
master socket and plugging the router directly in there and see what
happens???? I tend to find the vast majority of faults come down to peoples
internal wiring.

Gaz

"Gaz" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Grumps wrote:
>> <moan>
>> Signed my MIL up to Sky broadband (2Meg, 2Gig, £0/month). She got her
>> welcome pack and Netgear modem/router with a suggested date of the 17th
>> Jan
>> (although it was also suggested that she wait 3 days before connecting as
>> BT
>> were busy).
>> Anyway, yesterday she got an automated phone call saying that the
>> connection
>> was established and "enjoy Sky broadband".
>> I went round and plugged in the router; nothing! The box powers up, the
>> wireless LED comes on, but the internet connectivity LED is off. I called
>> Sky, went through various 'basic' tests, and now the kind lady in India
>> has
>> escalated the fault to the next level (i.e. someone will go to the
>> exchange
>> and see if the right wires are connected).
>> As an additional test, I tried the router on my line; it works fine and
>> syncs in about 10 seconds.
>> Let's see how long it takes to fix it.
>> </moan>
>
> This happens will all broadband providers now and then.....
> Have you checked, just for piece of mind, by removing the faceplate of the
> master socket and plugging the router directly in there and see what
> happens???? I tend to find the vast majority of faults come down to
> peoples internal wiring.

Yes, thanks. That was the 3rd thing that Sky asked me to do.
1) Reset the box.
2) Try a different filter.
3) Connect directly to the master socket.
Of course, by the time I called Sky, I had already performed all of their
tests.

On Thu, 25 Jan 2007 12:58:43 UTC, "Grumps" <(E-Mail Removed)>
wrote:

> "Gaz" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > Grumps wrote:
> >> <moan>
> >> Signed my MIL up to Sky broadband (2Meg, 2Gig, £0/month). She got her
> >> welcome pack and Netgear modem/router with a suggested date of the 17th
> >> Jan
> >> (although it was also suggested that she wait 3 days before connecting as
> >> BT
> >> were busy).
> >> Anyway, yesterday she got an automated phone call saying that the
> >> connection
> >> was established and "enjoy Sky broadband".
> >> I went round and plugged in the router; nothing! The box powers up, the
> >> wireless LED comes on, but the internet connectivity LED is off. I called
> >> Sky, went through various 'basic' tests, and now the kind lady in India
> >> has
> >> escalated the fault to the next level (i.e. someone will go to the
> >> exchange
> >> and see if the right wires are connected).
> >> As an additional test, I tried the router on my line; it works fine and
> >> syncs in about 10 seconds.
> >> Let's see how long it takes to fix it.
> >> </moan>
> >
> > This happens will all broadband providers now and then.....
> > Have you checked, just for piece of mind, by removing the faceplate of the
> > master socket and plugging the router directly in there and see what
> > happens???? I tend to find the vast majority of faults come down to
> > peoples internal wiring.
>
> Yes, thanks. That was the 3rd thing that Sky asked me to do.
> 1) Reset the box.
> 2) Try a different filter.
> 3) Connect directly to the master socket.

For 3), did you just connect directly to the master socket, or did you
remove the faceplate and connect to the socket behind? Just checking...
--
The information contained in this post is copyright the
poster, and specifically may not be published in, or used by
http://www.voipinside.net

"Bob Eager" <(E-Mail Removed)> wrote in message
news:176uZD2KcidF-pn2-(E-Mail Removed)...
> On Thu, 25 Jan 2007 12:58:43 UTC, "Grumps" <(E-Mail Removed)>
> wrote:
>
>> "Gaz" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>> > Grumps wrote:
>> >> <moan>
>> >> Signed my MIL up to Sky broadband (2Meg, 2Gig, £0/month). She got her
>> >> welcome pack and Netgear modem/router with a suggested date of the
>> >> 17th
>> >> Jan
>> >> (although it was also suggested that she wait 3 days before connecting
>> >> as
>> >> BT
>> >> were busy).
>> >> Anyway, yesterday she got an automated phone call saying that the
>> >> connection
>> >> was established and "enjoy Sky broadband".
>> >> I went round and plugged in the router; nothing! The box powers up,
>> >> the
>> >> wireless LED comes on, but the internet connectivity LED is off. I
>> >> called
>> >> Sky, went through various 'basic' tests, and now the kind lady in
>> >> India
>> >> has
>> >> escalated the fault to the next level (i.e. someone will go to the
>> >> exchange
>> >> and see if the right wires are connected).
>> >> As an additional test, I tried the router on my line; it works fine
>> >> and
>> >> syncs in about 10 seconds.
>> >> Let's see how long it takes to fix it.
>> >> </moan>
>> >
>> > This happens will all broadband providers now and then.....
>> > Have you checked, just for piece of mind, by removing the faceplate of
>> > the
>> > master socket and plugging the router directly in there and see what
>> > happens???? I tend to find the vast majority of faults come down to
>> > peoples internal wiring.
>>
>> Yes, thanks. That was the 3rd thing that Sky asked me to do.
>> 1) Reset the box.
>> 2) Try a different filter.
>> 3) Connect directly to the master socket.
>
> For 3), did you just connect directly to the master socket, or did you
> remove the faceplate and connect to the socket behind? Just checking...

Faceplate removed. But thanks for checking.

"Grumps" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> <moan>
> Signed my MIL up to Sky broadband (2Meg, 2Gig, £0/month). She got her
> welcome pack and Netgear modem/router with a suggested date of the 17th
Jan
> (although it was also suggested that she wait 3 days before connecting as
BT
> were busy).
> Anyway, yesterday she got an automated phone call saying that the
connection
> was established and "enjoy Sky broadband".
> I went round and plugged in the router; nothing! The box powers up, the
> wireless LED comes on, but the internet connectivity LED is off. I called
> Sky, went through various 'basic' tests, and now the kind lady in India
has
> escalated the fault to the next level (i.e. someone will go to the
exchange
> and see if the right wires are connected).
> As an additional test, I tried the router on my line; it works fine and
> syncs in about 10 seconds.
> Let's see how long it takes to fix it.
> </moan>
>
>

As Sky broadband is all delivered via LLU then I can hardly see it how it
can be BTs fault....

"David Wade" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Grumps" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> <moan>
> As Sky broadband is all delivered via LLU then I can hardly see
> it how it can be BTs fault....
>
Including the sub 8Mbps deals ??

Steve Terry

In article <fB9uh.72957$(E-Mail Removed)>
Steve Terry, private.php?do=newpm&u=
thought we might be interested in the following...

> Including the sub 8Mbps deals ??

I feel he got an LLU service. If he hadn't, one presumes his MIL would
be paying a monthly fee for that package, which she isn't.

--
My reply address is invalid.
Please post replies to the group.
Messages from Google Groups are set to auto ignore.

David Wade wrote:
> "Grumps" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> <moan>
>> Signed my MIL up to Sky broadband (2Meg, 2Gig, £0/month). She got her
>> welcome pack and Netgear modem/router with a suggested date of the
>> 17th Jan (although it was also suggested that she wait 3 days before
>> connecting as BT were busy).
>> Anyway, yesterday she got an automated phone call saying that the
>> connection was established and "enjoy Sky broadband".
>> I went round and plugged in the router; nothing! The box powers up,
>> the wireless LED comes on, but the internet connectivity LED is off.
>> I called Sky, went through various 'basic' tests, and now the kind
>> lady in India has escalated the fault to the next level (i.e.
>> someone will go to the exchange and see if the right wires are
>> connected).
>> As an additional test, I tried the router on my line; it works fine
>> and syncs in about 10 seconds.
>> Let's see how long it takes to fix it.
>> </moan>
>>
>>
>
> As Sky broadband is all delivered via LLU then I can hardly see it
> how it can be BTs fault....

If there is a line condition which is blocking the signal it can be, but the
majority are down to the way the kit has been thrown into the exchanges by
the SKYNET monkeys.

On Thursday 25 January 2007 8:28 pm, in MID
<(E-Mail Removed)>, David Wade ((E-Mail Removed))
wrote:
> "Grumps" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...

> >> Signed my MIL up to Sky broadband (2Meg, 2Gig, £0/month). She got her
> >> welcome pack and Netgear modem/router with a suggested date of the 17th
> > Jan
> >> (although it was also suggested that she wait 3 days before connecting
as
> > BT
> >> were busy).

> As Sky broadband is all delivered via LLU then I can hardly see it how it
> can be BTs fault...

LLU doesn't happen automagically. Somebody - a BT person - has to connect
the local loop to the service providers equipment.

regards,

--
Ian...