> She is at the other end of the country to me so I do not have have the info.
> I've asked her to run a speed check for me.
> I was just wanting to get a feel for Sky free BB vs. cable.
> Sky CS tell her it is because she uses an extension cable to their wireless
> router, and she should use a wireless adaptor on the PC and not use the
> extension lead. * My other daughter is today posting her a usb wireless
> adaptor.
Well it may well be causing a problem, so they are not totally wrong,
but these questions are part of troubleshooting. If she were to go
onto the same 2mb package with virgin media she would get a worse
service than sky, because becuase they would reduce the speed after
she downloaded a certain amount and they do this on all their
packages.
On a technical level Virgin Media's service is more capable to achieve
high speeds upto 100mbps if they were selling, however for commercial
reasons, they limit usage because of the high loads it creates on
their network. The twist pair copper for ADSL is less capable and is
more prone to high loss of signals and noise which reduces the speed
you can get. And because these factors are effect by line length and
quality of copper and even age of the line there are more issues.
Report the speed test results, she may want to download a file from
Rapidshare on a level3 mirror, that will be a very good indication of
speed. The difference is this between cable and its and more due to
commercial and not technical reasons, she will download a 300MB file
possible quicker on a cable connection than ADSL but a 3GB file
possibly quicker on a ADSL connection because she will get a sustained
speed and the speed will not be reduced after a certain amount of MB.
Sky should provide you better service than say the like of Tiscali,
and even BT, when you connection is running its fine, in most cases
people see increases in speed, if they have moves on the same line
from another ISP. BUT if you have to call Customer service, the only
people that will ever help you are the UK call center's and that is
pot luck to see who you get.
In any case what does it matter, she can't get cable so she is stuck
with an ADSL connection, and for speed sky will give a decent speed of
what the line is capable of. There are some things that you can do
though to test the line, and eliminate the internal wiring. The
skyuser forum is great for all of the Sky BB related information. Here
is the link to the guide you need to do testing at the master socket,
http://www.skyuser.co.uk/forum/view-master.html . Its pretty simple
and it should give a good idea of the speed. By the way she should
check the speed by opening her browser and typing in 192.168.0.1 and
the default username and password is 'admin' , 'sky'. There should be
a 'DownStream Connection Speed' post that back and click on the 'show
statistics' button and post that back here and we should be able to
clear everything up. Do all of this at the test socket.
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