Sky connection update

Mother-in-law ordered Sky 'free' package (already have TV from Sky) in
February. Connection was established a week later (according to Sky), but
the modem/router failed to sync (or even attempt to).

I had a look at their phone wiring, removed the BT front cover and used the
test socket all to no avail. Tried several filters and even a replacement
router sent by Sky (although the original unit worked fine in my house).
They also paid for an independent 'phone man' to investigate; he found
nothing wrong - apart from it didn't work!

Many phone calls, emails, and letters to Sky eventually led Sky to say that
broadband at their address would probably never work!

Yesterday, a Sky man turned up. He looked at the phone wire entry point into
the house and said "there's your problem". Apparently, and this is just what
my MIL remembers, there was some sort of anti-interference plate fitted.
Upon removal of this, ping! The router synced ok.

So, that's 5 months to get it going. And all Sky needed to do was send a man
round for 5 minutes!

And what is an anti-interference plate?

"Grumps" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Mother-in-law ordered Sky 'free' package (already have TV from Sky) in
> February. Connection was established a week later (according to Sky), but
> the modem/router failed to sync (or even attempt to).
>
> I had a look at their phone wiring, removed the BT front cover and used
> the test socket all to no avail. Tried several filters and even a
> replacement router sent by Sky (although the original unit worked fine in
> my house).
> They also paid for an independent 'phone man' to investigate; he found
> nothing wrong - apart from it didn't work!
>
> Many phone calls, emails, and letters to Sky eventually led Sky to say
> that broadband at their address would probably never work!
>
> Yesterday, a Sky man turned up. He looked at the phone wire entry point
> into the house and said "there's your problem". Apparently, and this is
> just what my MIL remembers, there was some sort of anti-interference plate
> fitted. Upon removal of this, ping! The router synced ok.
>
> So, that's 5 months to get it going. And all Sky needed to do was send a
> man round for 5 minutes!
>
> And what is an anti-interference plate?

Possibly something to remove unwanted noise on voice calls? A neighbour
suffered the same problem, because his line had a DACS. Ordered ADSL from
BT, in due course they removed the DACS (not quick, no spare lines into the
village) but it then took another 2 months before they finally sent a man
round who spotted this device (looked just like a small junction box).

Best solution is always to use a reputable ISP who will understand the
issues and apply the necessary pressure to BT.

--
Graham J

"Graham" <(E-Mail Removed)> wrote in message
news:469c9f20$0$15866$(E-Mail Removed)...
>
> "Grumps" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Mother-in-law ordered Sky 'free' package (already have TV from Sky) in
>> February. Connection was established a week later (according to Sky), but
>> the modem/router failed to sync (or even attempt to).
>>
>> I had a look at their phone wiring, removed the BT front cover and used
>> the test socket all to no avail. Tried several filters and even a
>> replacement router sent by Sky (although the original unit worked fine in
>> my house).
>> They also paid for an independent 'phone man' to investigate; he found
>> nothing wrong - apart from it didn't work!
>>
>> Many phone calls, emails, and letters to Sky eventually led Sky to say
>> that broadband at their address would probably never work!
>>
>> Yesterday, a Sky man turned up. He looked at the phone wire entry point
>> into the house and said "there's your problem". Apparently, and this is
>> just what my MIL remembers, there was some sort of anti-interference
>> plate fitted. Upon removal of this, ping! The router synced ok.
>>
>> So, that's 5 months to get it going. And all Sky needed to do was send a
>> man round for 5 minutes!
>>
>> And what is an anti-interference plate?
>
> Possibly something to remove unwanted noise on voice calls? A neighbour
> suffered the same problem, because his line had a DACS. Ordered ADSL from
> BT, in due course they removed the DACS (not quick, no spare lines into
> the village) but it then took another 2 months before they finally sent a
> man round who spotted this device (looked just like a small junction box).
>
> Best solution is always to use a reputable ISP who will understand the
> issues and apply the necessary pressure to BT.

I totally agree!
The only reason she went with Sky was that it's free.

Grumps wrote:
> "Graham" <(E-Mail Removed)> wrote in message
> news:469c9f20$0$15866$(E-Mail Removed)...

>> Best solution is always to use a reputable ISP who will understand
>> the issues and apply the necessary pressure to BT.
>
> I totally agree!
> The only reason she went with Sky was that it's free.

Do you see your mistake here?!

--
Hog

"Hog" <(E-Mail Removed)> wrote in message
news:f7icro$oqm$(E-Mail Removed)...
> Grumps wrote:
>> "Graham" <(E-Mail Removed)> wrote in message
>> news:469c9f20$0$15866$(E-Mail Removed)...
>
>>> Best solution is always to use a reputable ISP who will understand
>>> the issues and apply the necessary pressure to BT.
>>
>> I totally agree!
>> The only reason she went with Sky was that it's free.
>
> Do you see your mistake here?!

Nope! What is my mistake?

Grumps wrote:
> "Hog" <(E-Mail Removed)> wrote in message
> news:f7icro$oqm$(E-Mail Removed)...
>> Grumps wrote:
>>> "Graham" <(E-Mail Removed)> wrote in message
>>> news:469c9f20$0$15866$(E-Mail Removed)...
>>
>>>> Best solution is always to use a reputable ISP who will understand
>>>> the issues and apply the necessary pressure to BT.
>>>
>>> I totally agree!
>>> The only reason she went with Sky was that it's free.
>>
>> Do you see your mistake here?!
>
> Nope! What is my mistake?

LOL I only meant nothing is for free, well not if it's worth having.
Usually.

--
Hog
'03 ST4S '96 Bastard12 '89 R100RS '81 XS650 '78 RD400

"Hog" <(E-Mail Removed)> wrote in message
news:f7ie78$sib$(E-Mail Removed)...
> Grumps wrote:
>> "Hog" <(E-Mail Removed)> wrote in message
>> news:f7icro$oqm$(E-Mail Removed)...
>>> Grumps wrote:
>>>> "Graham" <(E-Mail Removed)> wrote in message
>>>> news:469c9f20$0$15866$(E-Mail Removed)...
>>>
>>>>> Best solution is always to use a reputable ISP who will understand
>>>>> the issues and apply the necessary pressure to BT.
>>>>
>>>> I totally agree!
>>>> The only reason she went with Sky was that it's free.
>>>
>>> Do you see your mistake here?!
>>
>> Nope! What is my mistake?
>
> LOL I only meant nothing is for free, well not if it's worth having.
> Usually.

Ah, I see. But it wasn't my mistake, it was my MIL's. Even then, she only
got it because it was free. If it never worked, I don't think she could care
less.

"Grumps" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Mother-in-law ordered Sky 'free' package (already have TV from Sky) in
> February. Connection was established a week later (according to Sky), but
> the modem/router failed to sync (or even attempt to).
>
> I had a look at their phone wiring, removed the BT front cover and used
> the test socket all to no avail. Tried several filters and even a
> replacement router sent by Sky (although the original unit worked fine in
> my house).
> They also paid for an independent 'phone man' to investigate; he found
> nothing wrong - apart from it didn't work!
>
> Many phone calls, emails, and letters to Sky eventually led Sky to say
> that broadband at their address would probably never work!
>
> Yesterday, a Sky man turned up. He looked at the phone wire entry point
> into the house and said "there's your problem". Apparently, and this is
> just what my MIL remembers, there was some sort of anti-interference plate
> fitted. Upon removal of this, ping! The router synced ok.
>
> So, that's 5 months to get it going. And all Sky needed to do was send a
> man round for 5 minutes!
>
> And what is an anti-interference plate?

An RF (radio frequency) filter, I seem to remember from earlier posts on
this NG.
It suppresses unwanted (voice) noise on the line but doesn't sit well with
broadband.
Does your MIL live near a radio transmission mast?
That could be the answer as to why BT fitted the filter in the first place.
Is there now noise on speech calls?

George

"George Weston" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Grumps" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Mother-in-law ordered Sky 'free' package (already have TV from Sky) in
>> February. Connection was established a week later (according to Sky), but
>> the modem/router failed to sync (or even attempt to).
>>
>> I had a look at their phone wiring, removed the BT front cover and used
>> the test socket all to no avail. Tried several filters and even a
>> replacement router sent by Sky (although the original unit worked fine in
>> my house).
>> They also paid for an independent 'phone man' to investigate; he found
>> nothing wrong - apart from it didn't work!
>>
>> Many phone calls, emails, and letters to Sky eventually led Sky to say
>> that broadband at their address would probably never work!
>>
>> Yesterday, a Sky man turned up. He looked at the phone wire entry point
>> into the house and said "there's your problem". Apparently, and this is
>> just what my MIL remembers, there was some sort of anti-interference
>> plate fitted. Upon removal of this, ping! The router synced ok.
>>
>> So, that's 5 months to get it going. And all Sky needed to do was send a
>> man round for 5 minutes!
>>
>> And what is an anti-interference plate?
>
> An RF (radio frequency) filter, I seem to remember from earlier posts on
> this NG.
> It suppresses unwanted (voice) noise on the line but doesn't sit well with
> broadband.
> Does your MIL live near a radio transmission mast?
> That could be the answer as to why BT fitted the filter in the first
> place.
> Is there now noise on speech calls?

Hmm. She lives near a small airfield, about a mile away.
I'll investigate to see if there is any audible noise.
I'd have thought there'd be a record of this device being fitted. Presumably
by a BT bod.

"Grumps" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "George Weston" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>
>> "Grumps" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Mother-in-law ordered Sky 'free' package (already have TV from Sky) in
>>> February. Connection was established a week later (according to Sky),
>>> but the modem/router failed to sync (or even attempt to).
>>>
>>> I had a look at their phone wiring, removed the BT front cover and used
>>> the test socket all to no avail. Tried several filters and even a
>>> replacement router sent by Sky (although the original unit worked fine
>>> in my house).
>>> They also paid for an independent 'phone man' to investigate; he found
>>> nothing wrong - apart from it didn't work!
>>>
>>> Many phone calls, emails, and letters to Sky eventually led Sky to say
>>> that broadband at their address would probably never work!
>>>
>>> Yesterday, a Sky man turned up. He looked at the phone wire entry point
>>> into the house and said "there's your problem". Apparently, and this is
>>> just what my MIL remembers, there was some sort of anti-interference
>>> plate fitted. Upon removal of this, ping! The router synced ok.
>>>
>>> So, that's 5 months to get it going. And all Sky needed to do was send a
>>> man round for 5 minutes!
>>>
>>> And what is an anti-interference plate?
>>
>> An RF (radio frequency) filter, I seem to remember from earlier posts on
>> this NG.
>> It suppresses unwanted (voice) noise on the line but doesn't sit well
>> with broadband.
>> Does your MIL live near a radio transmission mast?
>> That could be the answer as to why BT fitted the filter in the first
>> place.
>> Is there now noise on speech calls?

Could have been fitted "as standard", because of the proximity of the
transmitters, or maybe at the request of a previous resident as the result
of a complaint?

George
>
> Hmm. She lives near a small airfield, about a mile away.
> I'll investigate to see if there is any audible noise.
> I'd have thought there'd be a record of this device being fitted.
> Presumably by a BT bod.
>
>