Sky Broadband Question

I have been with Sky Broadband more or less since they launched and
apart from two drop outs both of which were due to work being carried
out at the main exchange, I can honestly say that I have never had any
real issues.

But in the last couple of day my trusty netgear (supplied by Sky) has
began to overheat and then just die. Leaving it unplugged for a few
hours brings it back to life for while, then it overheats again.

So this morning I bit the bullet and called Sky.

Well I nearly had a coronary when my call was answered by somebody here
in the UK, anyway within in a couple of minutes, NO FUSS, NO HASSLE the
guy arranged for a brand new Modem/Router to be dispatched, he said it
should with me within a week (but I reckon it may be longer)!

Anyway I have a question does anybody know what make/models of ADSL
Modem/Router that Sky are currently supplying to customers?

Thanks in advance

Gaz., ;-)

"Gaz" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have been with Sky Broadband more or less since they launched and
> apart from two drop outs both of which were due to work being carried
> out at the main exchange, I can honestly say that I have never had any
> real issues.
>
> But in the last couple of day my trusty netgear (supplied by Sky) has
> began to overheat and then just die. Leaving it unplugged for a few
> hours brings it back to life for while, then it overheats again.
>
> So this morning I bit the bullet and called Sky.
>
> Well I nearly had a coronary when my call was answered by somebody here
> in the UK, anyway within in a couple of minutes, NO FUSS, NO HASSLE the
> guy arranged for a brand new Modem/Router to be dispatched, he said it
> should with me within a week (but I reckon it may be longer)!
>
> Anyway I have a question does anybody know what make/models of ADSL
> Modem/Router that Sky are currently supplying to customers?


I can't say if they are still supplying the same model by my experience of
the Netgear DG834GT that is based on is that they run very hot indeed. I
have one and have it sat on a small fan that keeps it at a more sensible
temperature.


Peter Crosland

On 24/06/2011 17:32, Peter Crosland wrote:
>
> I can't say if they are still supplying the same model by my experience of
> the Netgear DG834GT that is based on is that they run very hot indeed. I
> have one and have it sat on a small fan that keeps it at a more sensible
> temperature.
>

I have one. It's sitting on the corner of my desk next to the wall, and
has been powered up continuously for months. I reckon the top is about
35C. It may help that I have it on the supplied stand with the aerial
end upwards - vertical so its guts can act as a chimney.

Andy

On 24/06/2011 15:57, Gaz wrote:
>
> Anyway I have a question does anybody know what make/models of ADSL
> Modem/Router that Sky are currently supplying to customers?
>
> Thanks in advance
>
> Gaz., ;-)
>

<http://www.skyuser.co.uk/forum/sky-router/43698-router-arrived-today-15-june-2011-a.html>

Dlink DSL-2640S?


--
Adrian C

Adrian C wrote:
> On 24/06/2011 15:57, Gaz wrote:
>>
>> Anyway I have a question does anybody know what make/models of ADSL
>> Modem/Router that Sky are currently supplying to customers?
>>
>> Thanks in advance
>>
>> Gaz., ;-)
>>
>
> <http://www.skyuser.co.uk/forum/sky-router/43698-router-arrived-today-15-june-2011-a.html>
>
>
> Dlink DSL-2640S?
>
>
very good router IMHO.

Gaz wrote:
> I have been with Sky Broadband more or less since they launched and
> apart from two drop outs both of which were due to work being carried
> out at the main exchange, I can honestly say that I have never had any
> real issues.
>
> But in the last couple of day my trusty netgear (supplied by Sky) has
> began to overheat and then just die. Leaving it unplugged for a few
> hours brings it back to life for while, then it overheats again.
>
> So this morning I bit the bullet and called Sky.
>
> Well I nearly had a coronary when my call was answered by somebody
> here in the UK, anyway within in a couple of minutes, NO FUSS, NO
> HASSLE the guy arranged for a brand new Modem/Router to be
> dispatched, he said it should with me within a week (but I reckon it
> may be longer)!
>
> Anyway I have a question does anybody know what make/models of ADSL
> Modem/Router that Sky are currently supplying to customers?
>
> Thanks in advance
>
> Gaz., ;-)

Yes, Sky are generally pretty good for customer support.

Gaz (the original)

"Gaz" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I have been with Sky Broadband more or less since they launched
>and
> apart from two drop outs both of which were due to work being
> carried
> out at the main exchange, I can honestly say that I have never
> had any
> real issues.
>
> But in the last couple of day my trusty netgear (supplied by
> Sky) has
> began to overheat and then just die. Leaving it unplugged for a
> few
> hours brings it back to life for while, then it overheats
> again.
>
> So this morning I bit the bullet and called Sky.
>
> Well I nearly had a coronary when my call was answered by
> somebody here
> in the UK, anyway within in a couple of minutes, NO FUSS, NO
> HASSLE the
> guy arranged for a brand new Modem/Router to be dispatched, he
> said it
> should with me within a week (but I reckon it may be longer)!
>
> Anyway I have a question does anybody know what make/models of
> ADSL
> Modem/Router that Sky are currently supplying to customers?
>
> Thanks in advance
>
> Gaz., ;-)
>


They do run - shall we say - warm, but if it is running that hot
it suggests that the PSU output voltage is too high. ISTR they
run off 12V - have you got a 9V PSU to try?


--
Woody

harrogate three at ntlworld dot com

On Fri, 24 Jun 2011 15:57:56 +0100, Gaz <(E-Mail Removed)> wrote:


>
>Anyway I have a question does anybody know what make/models of ADSL
>Modem/Router that Sky are currently supplying to customers?
>
My sons arrived a couple of days ago, the info with it says it is a
Sky Wireless Router Version 5, Made by Sagem.
Unfortunately he isn't due to go live yet for at least another 3 weeks

Mike.