Sky Broadband MAX Install

Hi,

My mum has just got sky broadband, received sky netgear hub, had
confirmation that the line has been activited etc.

We went for self install option as i'm normally pretty good with
computers/internet etc. but for some reason the router will not connect to
the internet. Web status page on the netgear just says connecting.

Also the internet light on the router never comes on, no blinking amber and
definitely no solid green light.

I rang sky but got some girl reading from a script who couldnt help and
escalated the fault to the techies who will respond in 3 days?

I've double checked the cables and filters (which at the moment are going
straight into the master BT socket). Also tried with and without the
telephone plugged in.

Any ideas?

Thanks
Scott.
..

"The Kop King" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> My mum has just got sky broadband, received sky netgear hub, had
> confirmation that the line has been activited etc.
>
> We went for self install option as i'm normally pretty good with
> computers/internet etc. but for some reason the router will not connect
> to the internet. Web status page on the netgear just says connecting.
>
> Also the internet light on the router never comes on, no blinking amber
> and definitely no solid green light.
>
> I rang sky but got some girl reading from a script who couldnt help and
> escalated the fault to the techies who will respond in 3 days?
>
> I've double checked the cables and filters (which at the moment are going
> straight into the master BT socket). Also tried with and without the
> telephone plugged in.
>
> Any ideas?
>
> Thanks
> Scott.
> .
>

set up the network first
internet last

"Mindwipe" <jeffinleeds@nospam> wrote in message
news:(E-Mail Removed)...
>
> "The Kop King" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Hi,
>>
>> My mum has just got sky broadband, received sky netgear hub, had
>> confirmation that the line has been activited etc.
>>
>> We went for self install option as i'm normally pretty good with
>> computers/internet etc. but for some reason the router will not connect
>> to the internet. Web status page on the netgear just says connecting.
>>
>> Also the internet light on the router never comes on, no blinking amber
>> and definitely no solid green light.
>>
>> I rang sky but got some girl reading from a script who couldnt help and
>> escalated the fault to the techies who will respond in 3 days?
>>
>> I've double checked the cables and filters (which at the moment are going
>> straight into the master BT socket). Also tried with and without the
>> telephone plugged in.
>>
>> Any ideas?
>>
>> Thanks
>> Scott.
>> .
>>
>
> set up the network first
> internet last
>
The network works fine, wired and wireless. I can access the routers admin
page. Its just not connecting to the broadband service. The green internet
light does not come on at all and router just says connecting...

on 29/12/2006, The Kop King supposed :
> "Mindwipe" <jeffinleeds@nospam> wrote in message
> news:(E-Mail Removed)...
>>
>> "The Kop King" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Hi,
>>>
>>> My mum has just got sky broadband, received sky netgear hub, had
>>> confirmation that the line has been activited etc.
>>>
>>> We went for self install option as i'm normally pretty good with
>>> computers/internet etc. but for some reason the router will not connect
>>> to the internet. Web status page on the netgear just says connecting.
>>>
>>> Also the internet light on the router never comes on, no blinking amber
>>> and definitely no solid green light.
>>>
>>> I rang sky but got some girl reading from a script who couldnt help and
>>> escalated the fault to the techies who will respond in 3 days?
>>>
>>> I've double checked the cables and filters (which at the moment are going
>>> straight into the master BT socket). Also tried with and without the
>>> telephone plugged in.
>>>
>>> Any ideas?
>>>
>>> Thanks
>>> Scott.
>>> .
>>>
>>
>> set up the network first
>> internet last
>>
> The network works fine, wired and wireless. I can access the routers admin
> page. Its just not connecting to the broadband service. The green internet
> light does not come on at all and router just says connecting...

Have you tried with the router connected to the test socket, behind the
customer socket?

Unscrew the faceplate of the master socket (User Removable Panel) if it
looks like the NTE5 found here
<http://www.telephonesuk.co.uk/line_jacks.htm>

"Jono" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed). ..
> on 29/12/2006, The Kop King supposed :
>> "Mindwipe" <jeffinleeds@nospam> wrote in message
>> news:(E-Mail Removed)...
>>>
>>> "The Kop King" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> Hi,
>>>>
>>>> My mum has just got sky broadband, received sky netgear hub, had
>>>> confirmation that the line has been activited etc.
>>>>
>>>> We went for self install option as i'm normally pretty good with
>>>> computers/internet etc. but for some reason the router will not
>>>> connect to the internet. Web status page on the netgear just says
>>>> connecting.
>>>>
>>>> Also the internet light on the router never comes on, no blinking amber
>>>> and definitely no solid green light.
>>>>
>>>> I rang sky but got some girl reading from a script who couldnt help and
>>>> escalated the fault to the techies who will respond in 3 days?
>>>>
>>>> I've double checked the cables and filters (which at the moment are
>>>> going straight into the master BT socket). Also tried with and without
>>>> the telephone plugged in.
>>>>
>>>> Any ideas?
>>>>
>>>> Thanks
>>>> Scott.
>>>> .
>>>>
>>>
>>> set up the network first
>>> internet last
>>>
>> The network works fine, wired and wireless. I can access the routers
>> admin page. Its just not connecting to the broadband service. The green
>> internet light does not come on at all and router just says connecting...
>
> Have you tried with the router connected to the test socket, behind the
> customer socket?
>
> Unscrew the faceplate of the master socket (User Removable Panel) if it
> looks like the NTE5 found here
> <http://www.telephonesuk.co.uk/line_jacks.htm>
>
>as long as you have entered your user id correctly and your password within
>the internet connection setting then it should connect
if not and you are sure you entered it all ok then its down to sky
however as a back up .
check that your av/firewall progs aint blocking it (disable is quickest
test)
once had this prob with tiny firewall :-)

"Mindwipe" <jeffinleeds@nospam> wrote in message
news:(E-Mail Removed)...
>
> "Jono" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed). ..
>> on 29/12/2006, The Kop King supposed :
>>> "Mindwipe" <jeffinleeds@nospam> wrote in message
>>> news:(E-Mail Removed)...
>>>>
>>>> "The Kop King" <(E-Mail Removed)> wrote in message
>>>> news:(E-Mail Removed)...
>>>>> Hi,
>>>>>
>>>>> My mum has just got sky broadband, received sky netgear hub, had
>>>>> confirmation that the line has been activited etc.
>>>>>
>>>>> We went for self install option as i'm normally pretty good with
>>>>> computers/internet etc. but for some reason the router will not
>>>>> connect to the internet. Web status page on the netgear just says
>>>>> connecting.
>>>>>
>>>>> Also the internet light on the router never comes on, no blinking
>>>>> amber and definitely no solid green light.
>>>>>
>>>>> I rang sky but got some girl reading from a script who couldnt help
>>>>> and escalated the fault to the techies who will respond in 3 days?
>>>>>
>>>>> I've double checked the cables and filters (which at the moment are
>>>>> going straight into the master BT socket). Also tried with and without
>>>>> the telephone plugged in.
>>>>>
>>>>> Any ideas?
>>>>>
>>>>> Thanks
>>>>> Scott.
>>>>> .
>>>>>
>>>>
>>>> set up the network first
>>>> internet last
>>>>
>>> The network works fine, wired and wireless. I can access the routers
>>> admin page. Its just not connecting to the broadband service. The
>>> green internet light does not come on at all and router just says
>>> connecting...
>>
>> Have you tried with the router connected to the test socket, behind the
>> customer socket?
>>
>> Unscrew the faceplate of the master socket (User Removable Panel) if it
>> looks like the NTE5 found here
>> <http://www.telephonesuk.co.uk/line_jacks.htm>
>>
>>as long as you have entered your user id correctly and your password
>>within the internet connection setting then it should connect
> if not and you are sure you entered it all ok then its down to sky
> however as a back up .
> check that your av/firewall progs aint blocking it (disable is quickest
> test)
> once had this prob with tiny firewall :-)
>
Thanks for the sugestions, will give them a try - Although I havent entered
a username and password anywhere yet. The install cd didnt go far enough to
ask me to enter it - as soon as it found that the internet light wasnt on,
it said go back and check everything which I have.

I also couldnt find anywhere in the routers config to type it in, like other
routers have. I just assumed that theses routers are pre programmed with
either your username or a generic useraname.

Cheers
Scott.

> snip

> Thanks for the sugestions, will give them a try - Although I havent
> entered a username and password anywhere yet. The install cd didnt go far
> enough to ask me to enter it - as soon as it found that the internet light
> wasnt on, it said go back and check everything which I have.
>
> I also couldnt find anywhere in the routers config to type it in, like
> other routers have. I just assumed that theses routers are pre programmed
> with either your username or a generic useraname.
>
> Cheers
> Scott.

Scott - you do not have to enter a user name or password with Sky Broadband,
this is already 'burnt-in' to your Router.

You must try connecting after disconnecting all your internal wiring, this
is achieved by unscrewing the lower faceplate (User Removable Panel) of your
master socket (NTE5) The master socket is the socket where the wires from
outside your house 1st terminate, normally in the hall or front room.

When you have unscrewed it, and pulled it forward carefully, you will find
behind it a test socket - this connects directly on the end of the BT
Network Services Cable - if theRouter still fails to connect here - contact
Sky once again, it is either a BT Network Fault or you have not been
correctly connected in your local telephone exchange.

Steve.

In article <(E-Mail Removed)>, Mindwipe
says...

> if not and you are sure you entered it all ok then its down to sky
> however as a back up .
> check that your av/firewall progs aint blocking it (disable is quickest
> test)
> once had this prob with tiny firewall :-)
>
HELLO. DUMB CUNT. It's a fucking router. The router isn't syncing. It's
got fuck all to do with the PC.



--
Conor

"You're not married,you haven't got a girlfriend and you've never seen
Star Trek? Good Lord!" - Patrick Stewart

The Kop King wrote:

>Also the internet light on the router never comes on, no blinking amber and
>definitely no solid green light.

The Netgear will synchronise out of the box without any modifications
being made at all and without any PC being connected. So you clearly
have a synchro problem. The lack of a pulsing amber light indicates
that it can't see the DSL carrier at all.

The meaning of the lights is this:

No light : no DSL carrier found

Pulsing amber : DSL carrier found, synchro in progress

Fixed amber : synchronised with the exchange

Green : connected to the ISP (ie login and password accepted).

There could be several reasons why yours isn't working:

The router could be faulty. Try it in another house where ADSL works.
You do NOT need to configure it and you don't need a PC: just plug it
in and it will synchronise (or at least try to) all on its own. The
green light will NOT come on though; amber only.

The phone cable to the router could be faulty. This has happened to me
several times with Netgears and now I always carry spares. Try another
cable.

The filter(s) could be faulty. Try some others.

You should also try disconnecting ALL the phones, faxes, digiboxes,
video games, Tivos, alarms, etc that are in the house and connected to
the phone.

If the router works in another house and still doesn't in yours then
the odds are that the DSLAM in your exchange needs resetting or is
faulty.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC/ITV reception trouble? ; http://www.astra2d.com/
----
Only the truth as I see it.
No monies return'd. ;-)

Conor wrote:
> In article <(E-Mail Removed)>, Mindwipe
> says...
>
>> if not and you are sure you entered it all ok then its down to sky
>> however as a back up .
>> check that your av/firewall progs aint blocking it (disable is
>> quickest test)
>> once had this prob with tiny firewall :-)
>>
> HELLO. DUMB CUNT. It's a fucking router. The router isn't syncing.
> It's got fuck all to do with the PC.

Still as ignorant as ever I see.