sipgate.co.uk - voip service

anyone any comments on it please, good or bad

cheers

paul

"Paul Woolley" <(E-Mail Removed)> wrote in message
news:PtxJd.6239$(E-Mail Removed) ...
> anyone any comments on it please, good or bad

Excellent, can't speak too highly of them. Quality is very good, tech
support excellent. Only two gripes, mainly about billing - it's billing by
the minute not the second when calling PSTN lines, but that's a minor
point with the charges being relatively cheap, also the charges to mobiles
are on the hefty side. But for calls within the system they're hard to
beat..!

Ivor

what hardware do you use with it or do you use the softphone ?

paul

"Ivor Jones" <(E-Mail Removed)> wrote in message
news:ct68ck$5gq$(E-Mail Removed)...
>
> "Paul Woolley" <(E-Mail Removed)> wrote in message
> news:PtxJd.6239$(E-Mail Removed) ...
>> anyone any comments on it please, good or bad
>
> Excellent, can't speak too highly of them. Quality is very good, tech
> support excellent. Only two gripes, mainly about billing - it's billing by
> the minute not the second when calling PSTN lines, but that's a minor
> point with the charges being relatively cheap, also the charges to mobiles
> are on the hefty side. But for calls within the system they're hard to
> beat..!
>
> Ivor
>
>

"Paul Woolley" <(E-Mail Removed)> wrote in message
news:izxJd.6309$(E-Mail Removed) ...
> what hardware do you use with it or do you use the softphone ?

I use the Grandstream ATA-486. It was a bit tricky to set up but I
eventually traced it to a problem with my router, with the help of several
very long phone calls from one of Sipgate's engineers, to whom I will be
forever grateful..! I won't cause his inbox to be deluged by naming him,
sorry ;-)

BTW could you post at the bottom please, it makes the thread easier to
follow, thanks :-)

Ivor

> anyone any comments on it please, good or bad

See the other thread where it was mentioned - no non-geographical numbers
are supported, but more critically, no 999 availability.

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"Paul Woolley" <(E-Mail Removed)> writed in news:PtxJd.6239
$(E-Mail Removed):

> anyone any comments on it please, good or bad
>
> cheers
>
> paul
>
I use Sipgate with the ATA486, and it was very easy to set up, the ATA
comes configured from Sipgate.
The kit from Sipgate came with a French phone adaptor, rather than a UK
adaptor, which meant a trip to Maplins because I couldn't get a reply
from Sipgate tech support on the matter.
Call quality is fine, no discernable differents from POTS.
The on-line logging works well.
The only difficulty I have is that the ATA486 will occasionally 'go to
sleep' (flashing red light) and need to be powered off to reset it.
Mike - Leicester

Mike Gayler <(E-Mail Removed)> wrote:

> I use Sipgate with the ATA486, and it was very easy to set up, the ATA
> comes configured from Sipgate.
> The kit from Sipgate came with a French phone adaptor, rather than a UK
> adaptor, which meant a trip to Maplins because I couldn't get a reply
> from Sipgate tech support on the matter.

My ATA-486 came with a UK phone socket adapter with built-in ring
capacitor, so either you were unlucky or they've recently upgraded their
UK-spec.

> The only difficulty I have is that the ATA486 will occasionally 'go to
> sleep' (flashing red light) and need to be powered off to reset it.
> Mike - Leicester

Not had that one - yet... ;-)

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Mike Gayler <(E-Mail Removed)> wrote:

> I use Sipgate with the ATA486, and it was very easy to set up, the ATA
> comes configured from Sipgate.
> The kit from Sipgate came with a French phone adaptor, rather than a UK
> adaptor, which meant a trip to Maplins because I couldn't get a reply
> from Sipgate tech support on the matter.

My ATA-486 came with a UK phone socket adapter with built-in ring
capacitor, so either you were unlucky or they've recently upgraded their
UK-spec.

> The only difficulty I have is that the ATA486 will occasionally 'go to
> sleep' (flashing red light) and need to be powered off to reset it.
> Mike - Leicester

Not had that one - yet... ;-)

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The From address is a spam-trap, so all replies to the newsgroup please.

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"Colin Wilson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
>> anyone any comments on it please, good or bad
>
> See the other thread where it was mentioned - no non-geographical
> numbers
> are supported, but more critically, no 999 availability.

Which IMHO is really less of a problem than most people think, since the
vast majority of VoIP users won't be using it as their only phone. Most
will have a standard landline (the one ADSL comes in on) and/or a mobile.

Sipgate do plan to introduce emergency access in the UK but it's not sure
when it will happen.

Ivor

"Dave Gill" <spam-egg-chips-n-(E-Mail Removed)> wrote in message
news:1gqyvyk.kteqfef72s1sN%spam-egg-chips-n-(E-Mail Removed)...
> Mike Gayler <(E-Mail Removed)> wrote:
>
>> I use Sipgate with the ATA486, and it was very easy to set up, the ATA
>> comes configured from Sipgate.
>> The kit from Sipgate came with a French phone adaptor, rather than a UK
>> adaptor, which meant a trip to Maplins because I couldn't get a reply
>> from Sipgate tech support on the matter.
>
> My ATA-486 came with a UK phone socket adapter with built-in ring
> capacitor, so either you were unlucky or they've recently upgraded their
> UK-spec.

Mine didn't come with an adaptor at all..! Also I got a German plug-top
power supply, but that wasn't really a problem and I have a Maplin shop
locally..! I've ordered a second ATA-486 this week so I'll be interested
to see when it comes what PSU and adaptor (if any..!) I get ;-)

>> The only difficulty I have is that the ATA486 will occasionally 'go to
>> sleep' (flashing red light) and need to be powered off to reset it.
>> Mike - Leicester
>
> Not had that one - yet... ;-)

You will..!

Ivor