"John Talintyre" <(E-Mail Removed)> wrote in message
news:dr0ljh$mkq$(E-Mail Removed)...
> Thanks for your thoughts. I wonder if a reverse proxy might be failing.
> I
> thought of DNS, but nslookup and ping were working on sites that were
> failing. A couple of questions:
> o how do you know that the majority of BT Broadband customers are
> affected?
> o I would have emailed BT - but couldn't find a suitable email address.
>
> Cheers, John
>
> "Nicola Redwood" <nicolaexternal-(E-Mail Removed)> wrote in message
> news:dr0iha$rcj$(E-Mail Removed)...
>>
>> "ctl" <(E-Mail Removed)> wrote in message
>> news:7VOAf.43558$(E-Mail Removed)...
>> >
>> > "John Talintyre" <(E-Mail Removed)> wrote in message
>> > news:dr05mc$l86$(E-Mail Removed)...
>> >> For the last week I've found that we're getting a lot of "The Page
> cannot
>> >> be displayed" errors. This doesn't happen to all sites. For instance
>> >> google.co.uk often fails as do pages on home.bt.yahoo.com! But, I've
> yet
>> >> to see any link to bbc.co.uk fail.
>> >>
>> >> I tried the BT technical help line and my expectations were met - they
>> >> were hopeless. They insisted on spending about 15 minutes checking my
>> >> ADSL connection worked when this was clearly not the problem.
>> >>
>> >> I tried another machine at home with exactly the same problems.
>> >>
>> >> Things that did work:
>> >> o Using a pay-as-you go dialup connection - I tried freeukdialup and
> it
>> >> worked fine
>> >> o I tried a couple of anonymous proxies and they worked better
>> >>
>> >> Anyone else suffering similar problems?
>> >>
>> >> Cheers, John
>> >>
>> > Either the BT DNS servers are haing a fit or the sites you want are off
> or
>> > incorrectly spelt. That's the only thing I can say! As the pages
> appear
>> > through ISPs then it must be BT DNS servers. They will never admit
> this,
>> > just like NTL don't, so you could spend hours with someone saying you
> need
>> > to reformat your HD, reinstall windows, alter settings etc.
>> > I wouldn't even bother phoning a technical help line - just report the
>> > B
> T
>> > problem via email and wait. Keep refusing to phone them until they
>> > listen!
>> > Some ISPs should get a few people in that know about computers rather
> than
>> > people reading from a script. I am sure you know when your PC is
> working
>> > you leave it and don't alter all the settings - so if something goes
> wrong
>> > it is always the ISP at fault in most cases.
>> >
>> >
>>
>> Yes, this has been happening to th majority of BT BB users this week.
>> Firstly there are exchange upgrades happening between 12am and 6am - we
> are
>> aware this entails upgrading DSLAM's, but there is other work going on
>> probably outside these hours which BT don't want to seem to admit to.
> They
>> have said that servers are being upgraded / worked on, but which servers
> we
>> haven't been told. Could be DNS, RAS anything really. Anyhow, the info
> is
>> it should all be completed by Monday.
>>
>> The frustration is that someone obviously knew somewhere that there was
>> something happening and if BT had been forthcoming with communications,
> they
>> could have saved themsleves getting a lot of calls to the helpdesk (who
> are
>> nigh on useless anyway)
>>
>> Any business customers / resellers / ISP staff out there get any info
>> from
>> BT on anything happening?
>>
>>
>
>
Posts in bt.broadband.support, on ADSLGuide, elsewhere on forums on the
Internet, from friends and most importantly from BT Broadband support saying
"problem affecting 1000's of users" and experiencing a high number of calls
to the helpdesk.
A problem with an Edge Switch Router at Milton Keynes affected me yesterday
and a MK ATM problem on 19th Jan.
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