Signed up for 12 months - can I leave early?

I'll spare the long story, but 3 months ago I signed up for BT Broadband
Option 3 (8 Mb) - Since then, after considerable hassle, I still only
have a 2 Mb service (the same as I had before the 'upgrade'), despite
being offered 6.5 Mb when I signed up

This appears to be a simple configuration issue (BRAS profile) rather
than a genuine problem with the line (which, I'm told is extremely good
- and anyway, if I believed it was a genuine line I wouldn't be upset).

Technical support can't solve the problem, or escalate it to someone who
can. Even getting through to the complaints department, and getting
passed to a supervisor in tech support, didn't solve the problem, or
even get it escalated.

My patience with BT is now nearly exhausted and I wish to leave for one
of the LLU providers as soon as possible.

Are BT likely to play hardball with me if I ask to leave them after only
3 months?

On 23-Jul-2006, Mark <(E-Mail Removed)> wrote:

> Are BT likely to play hardball with me if I ask to leave them after only
> 3 months?

If you ask to leave it might well escalate things.
Tried Ofcom?

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> On 23-Jul-2006, Mark <(E-Mail Removed)> wrote:
>
>> Are BT likely to play hardball with me if I ask to leave them after only
>> 3 months?
>
> If you ask to leave it might well escalate things.
> Tried Ofcom?

Bust your download limits month after month, they'll happily give you a MAC
code.

Patchy

"Mark" <@btinternet.com> wrote in message
news:(E-Mail Removed)...

I know Pipex charge £50 + VAT to leave early, so I guess the btinternet
would charge the same.

Have you contacted them about this?

On Sun, 23 Jul 2006 13:34:35 +0100, Mark <(E-Mail Removed)>
wrote in uk.telecom.broadband:

>Are BT likely to play hardball with me if I ask to leave them after only
>3 months?

It's unlikely that they will send a taxi load of drunks with baseball
bats to discuss the matter with you. On the other hand....

Arfur wrote:
> On Sun, 23 Jul 2006 13:34:35 +0100, Mark <(E-Mail Removed)>
> wrote in uk.telecom.broadband:
>
>> Are BT likely to play hardball with me if I ask to leave them after only
>> 3 months?
>
> It's unlikely that they will send a taxi load of drunks with baseball
> bats to discuss the matter with you. On the other hand....

....they will charge for the remaining nine months.

If they acknowledge a "persistent technical fault", then they can waive
the charges, however...

xF,

....Nick