screwed by a Virgin

Re the posting below, I have now cancelled my standing order with ntl/
virgin and am going onto British Telecom.

Anyone thinking of signing up with Virgin, don't. Any technical
problems and you will get no support whatsoever.

----------------------------------------------------------------------------


My broadband has been down since the start of the month, and on
Thursday the phone went off too. It's impossible to get any
satisfaction from them. If you write you geta form letter and if you
phone you get someone in India who doesn't understand squat.

There is no proper e-mail address and the webforms are useless. I
call
in at the Virgin store today and although the girl I spoke to tried
to
do her best she could lglet no satisfaction either.


Does anyone have an e-mail for Richard Branson?


I want to get back on-line ASAP and some sort of rebate/compensation
for having to use the caff in the meantime.


reply a_baron[AT]ntlworld.com


--------------------------------------------------------------------



NoNeedToKnow View profile
More options 24 May, 11:10

Newsgroups: alt.internet.providers.uk
From: NoNeedToKnow <m...@privacy.net.invalid>
Date: Thu, 24 May 2007 11:10:13 +0100
Local: Thurs 24 May 2007 11:10
Subject: Re: off-line a month -

NoNeedToKnow View profile
More options 24 May, 11:10

Newsgroups: alt.internet.providers.uk
From: NoNeedToKnow <m...@privacy.net.invalid>
Date: Thu, 24 May 2007 11:10:13 +0100
Local: Thurs 24 May 2007 11:10
Subject: Re: off-line a month - Virgin are useless

On 23 May 2007, thedarkman <A_Ba...@ABaron.Demon.Co.UK> wrote:


>I want to get back on-line ASAP and some sort of rebate/compensation
>for having to use the caff in the meantime.


Good luck in getting back online. Might be worth posting your
original on
uk.telecom.broadband and contacting the sites that deal with ISPs
such as

ThinkBroadband.com
ISPreview.co.uk
DSLzoneUK.net
net4now.com
UK-BUG,net (Broadband User Group)
messages by this author
On 23 May 2007, thedarkman <A_Ba...@ABaron.Demon.Co.UK> wrote:


>I want to get back on-line ASAP and some sort of rebate/compensation
>for having to use the caff in the meantime.


Good luck in getting back online. Might be worth posting your
original on
uk.telecom.broadband and contacting the sites that deal with ISPs
such as

ThinkBroadband.com
ISPreview.co.uk
DSLzoneUK.net
net4now.com
UK-BUG,net (Broadband User Group)

"thedarkman" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Re the posting below, I have now cancelled my standing order with ntl/
> virgin and am going onto British Telecom.

Out of the frying pan and into the fire?
One of the main reasons I left BT was their god-awful Indian call-centre!

:-(

George

On Mon, 28 May 2007 18:54:25 +0100, "George Weston"
<(E-Mail Removed)> wrote:

>
>"thedarkman" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed) roups.com...
>> Re the posting below, I have now cancelled my standing order with ntl/
>> virgin and am going onto British Telecom.
>
>Out of the frying pan and into the fire?
>One of the main reasons I left BT was their god-awful Indian call-centre!

I agree BUT the service from BT is second to none, every god damn
company that is based in the UK now has a bloody Indian call center .
VirginMedia must now be at the bottom of the barrel and I sincerely
hope one day soon that I see "The Register"reporting that they have
shut up shop and all their useless staff have lost their jobs, my
virgin account will be closed tomorrow or the day after .

On 28 May 2007 09:46:34 -0700, thedarkman <(E-Mail Removed)>
wrote:


>Does anyone have an e-mail for Richard Branson?
Hoy don't you go bothering Dicky I need him to make sure his trains
run on time Wednesday and Thursday sod the VM service that is not
important ) .
Google may find his email with a bit of luck .

"thedarkman" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Re the posting below, I have now cancelled my standing order with ntl/
> virgin and am going onto British Telecom.
>
> Anyone thinking of signing up with Virgin, don't. Any technical
> problems and you will get no support whatsoever.
>
> ----------------------------------------------------------------------------
>
>
> My broadband has been down since the start of the month, and on
> Thursday the phone went off too. It's impossible to get any
> satisfaction from them. If you write you geta form letter and if you
> phone you get someone in India who doesn't understand squat.
>
> There is no proper e-mail address and the webforms are useless. I
> call
> in at the Virgin store today and although the girl I spoke to tried
> to
> do her best she could lglet no satisfaction either.
>
>
> Does anyone have an e-mail for Richard Branson?
>

He is floating in a balloon somethwhere in mid Atlantic*.

>
> I want to get back on-line ASAP and some sort of rebate/compensation
> for having to use the caff in the meantime.
>

IIRC Virgin took over NTL, whose standards of service and even more so
customer service were legendary, so even St. Richard may take some time to
turn the company culture around, although if you travel on Virgin trains,
the best that can be said is that your wallet is emptied politely.






* was this a dream? If so whose dream? Or is there a deeper reason see: -
http://observer.guardian.co.uk/busin...668738,00.html

R. Mark Clayton wrote:
> "thedarkman" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) oups.com...
>> Re the posting below, I have now cancelled my standing order with
>> ntl/ virgin and am going onto British Telecom.
>>
>> Anyone thinking of signing up with Virgin, don't. Any technical
>> problems and you will get no support whatsoever.
>>
>> ----------------------------------------------------------------------------
>>
>>
>> My broadband has been down since the start of the month, and on
>> Thursday the phone went off too. It's impossible to get any
>> satisfaction from them. If you write you geta form letter and if
>> you phone you get someone in India who doesn't understand squat.
>>
>> There is no proper e-mail address and the webforms are useless. I
>> call
>> in at the Virgin store today and although the girl I spoke to tried
>> to
>> do her best she could lglet no satisfaction either.
>>
>>
>> Does anyone have an e-mail for Richard Branson?
>>
>
> He is floating in a balloon somethwhere in mid Atlantic*.
>
>>
>> I want to get back on-line ASAP and some sort of
>> rebate/compensation for having to use the caff in the meantime.
>>
>
> IIRC Virgin took over NTL, whose standards of service and even more
> so customer service were legendary, so even St. Richard may take
> some time to turn the company culture around, although if you
> travel on Virgin trains, the best that can be said is that your
> wallet is emptied politely.

Fraid you got it the wrong way around the NTL/Telewest group bought
the rights to use the Virgin name & logo, so nothing was changed in
the managerial structure at all & shit by any other name is still
shit.

"George Weston" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "thedarkman" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) oups.com...
>> Re the posting below, I have now cancelled my standing order with ntl/
>> virgin and am going onto British Telecom.
>
> Out of the frying pan and into the fire?
> One of the main reasons I left BT was their god-awful Indian call-centre!
>
> :-(
>
> George
>
I was glad you told me about the non-English call centre, I will give BT a
miss.
I refuse to go with any company that doesn't use UK based call centres
employing people that can communicate effectively in English. No objection
to accents.
Most companies are coming back to the UK now anyway, Indian call centres
cost catalogue companies thousands by not being able to communicate
effectively. Some have the cheek to say they can't understand ENGLISH
accents - cheek of it when it's us being forced to call them

We need a list of companies not employing people that can communicate
effectively in English. If some of the people worked in the UK they would
be sacked. Although that's changing now as they shout discrimination!

"Kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:f3f9jv$cho$(E-Mail Removed)...
> R. Mark Clayton wrote:
>> "thedarkman" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed) oups.com...
>>> Re the posting below, I have now cancelled my standing order with
>>> ntl/ virgin and am going onto British Telecom.
>>>
>>> Anyone thinking of signing up with Virgin, don't. Any technical
>>> problems and you will get no support whatsoever.
>>>
>>> ----------------------------------------------------------------------------
>>>
>>>
>>> My broadband has been down since the start of the month, and on
>>> Thursday the phone went off too. It's impossible to get any
>>> satisfaction from them. If you write you geta form letter and if
>>> you phone you get someone in India who doesn't understand squat.
>>>
>>> There is no proper e-mail address and the webforms are useless. I
>>> call
>>> in at the Virgin store today and although the girl I spoke to tried
>>> to
>>> do her best she could lglet no satisfaction either.
>>>
>>>
>>> Does anyone have an e-mail for Richard Branson?
>>>
>>
>> He is floating in a balloon somethwhere in mid Atlantic*.
>>
>>>
>>> I want to get back on-line ASAP and some sort of
>>> rebate/compensation for having to use the caff in the meantime.
>>>
>>
>> IIRC Virgin took over NTL, whose standards of service and even more
>> so customer service were legendary, so even St. Richard may take
>> some time to turn the company culture around, although if you
>> travel on Virgin trains, the best that can be said is that your
>> wallet is emptied politely.
>
> Fraid you got it the wrong way around the NTL/Telewest group bought the
> rights to use the Virgin name & logo, so nothing was changed in the
> managerial structure at all & shit by any other name is still shit.

Yep - the name Virgin is just a shell - Branson takes an interest and lends
his "good name" to going concerns, who apparently "benefit" from his karmic
aura.
Or something very smoke-and-mirror-ish like that (I'm sure someone will
enlighten me as to the real deal).

George

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Mon, 28 May 2007 18:54:25 +0100, "George Weston"
> <(E-Mail Removed)> wrote:
>
>>
>>"thedarkman" <(E-Mail Removed)> wrote in message
>>news:(E-Mail Removed) groups.com...
>>> Re the posting below, I have now cancelled my standing order with ntl/
>>> virgin and am going onto British Telecom.
>>
>>Out of the frying pan and into the fire?
>>One of the main reasons I left BT was their god-awful Indian call-centre!
>
> I agree BUT the service from BT is second to none, every god damn
> company that is based in the UK now has a bloody Indian call center .
> VirginMedia must now be at the bottom of the barrel and I sincerely
> hope one day soon that I see "The Register"reporting that they have
> shut up shop and all their useless staff have lost their jobs, my
> virgin account will be closed tomorrow or the day after .

Taking the risk of being laughed out of this newsgroup, I can state that my
recent experience of Plusnet's Sheffield call-centre is (now, I hasten to
add!) quick, friendly and technically-savvy. (The awful experiences of the
past year or two seem to have gone away of late [1] now that their new
owner - BT - seems to be pouring money into the business)
Other firms have UK based call centres (IDnet, I believe, Eeyore/Graham?).
Globalnet/Waitrose have a South African call centre, which I have also found
to be very good compared with India

George
[1] Notwithstanding the recent "loss" of email addresses from their webmail
service, which had the benefit for customers of Plusnet being forced into
introducing a proper spam-filtering service!

George Weston wrote:

> Taking the risk of being laughed out of this newsgroup, I can state that my
> recent experience of Plusnet's Sheffield call-centre is (now, I hasten to
> add!) quick, friendly and technically-savvy. (The awful experiences of the
> past year or two seem to have gone away of late [1] now that their new
> owner - BT - seems to be pouring money into the business)

That's certainly good to hear.


> Other firms have UK based call centres (IDnet, I believe, Eeyore/Graham?).

Call centre ? I think they have just over 6000 customers (mainly commercial /
corporate AIUI) and if you phone up you're as likely to be answered by one of
the 2 brothers who run the ship as anyone else. If you do have some specific
techy problems you'll soon get to talk to Miriam. She seems to deal with most of
that.

Then again, if you run a service with very few problems, why would anyone need
to ring ? Except for a nice chat maybe ?

" We guarantee no contention across our network which is presented in London,
Paris and Amsterdam. We achieve this by not oversubscribing our services and
ensuring that bandwidth investment exceeds customer demand. Through our peering
agreements with over 370 of the major network operators present in these
locations, our network has the capacity and very low-latency to ensure your
Internet traffic, whether you have Broadband, Leased-line or Ethernet
connectivity, is delivered with the highest performance that is technically
possible."
http://idnet.net/about.jsp

Says it all really.

They don't offer you a free modem to entice you into a 12 month contract either
but then they do offer one month contracts as a sign of their confidence in
their service.


Graham