Router query

Orange supplied a Livebox router. In 'Network Connections' I had
information for the network card and for the connection to Broadband. I
also had an icon for each on the tool bar. Because of a connectivity
problem I now have a Siemens Gigaset SE572 router. I now have information
for only the network card and the associated icon on the toolbar.

This shouldn't be much of a problem except that the information I had showed
me if the broadband connection went down (the network card was always on
anyway) but now I cannot monitor when the broadband connection fails.

I don't understand why there should now be only one set of information.

Any help please?

Thanks.

Bill Ridgeway

"Bill Ridgeway" <(E-Mail Removed)> wrote in message
news:fhjfuh$38o$(E-Mail Removed)...
> Orange supplied a Livebox router. In 'Network Connections' I had
> information for the network card and for the connection to Broadband. I
> also had an icon for each on the tool bar. Because of a connectivity
> problem I now have a Siemens Gigaset SE572 router. I now have information
> for only the network card and the associated icon on the toolbar.
>
> This shouldn't be much of a problem except that the information I had
> showed me if the broadband connection went down (the network card was
> always on anyway) but now I cannot monitor when the broadband connection
> fails.
>
> I don't understand why there should now be only one set of information.

Not sure I really follow your question, but ...

Normally there is no monitoring of the router itself in the taskbar.
Presumably the Orange Livebox provided a dedicated utility for the purpose,
which only works with their product.

However, you should be able to monitor the router status via its internal
web page. At a comand prompt, type: IPCONFIG /ALL

Make a note of the IP address of the default gateway.

Open a web browser and type in that IP address. You will probably be asked
for a username and password. Refer to you router documentation for these.
Note, these are the credentials required to access the router itself, they
have nothing to do with the ADSL account you have with your ISP.

There should be a status page which shows details about the ADSL connection.

However, if your broadband connection is so unreliable that you need to
monitor it, then you need to fix the underlying problem. The only time a
router might be expected to drop its connection is if there is a nearby
lightning strike which trips the power momentarily.

--
Graham J

Graham J wrote:
> However, if your broadband connection is so unreliable that you need
> to monitor it, then you need to fix the underlying problem. The only
> time a router might be expected to drop its connection is if there is
> a nearby lightning strike which trips the power momentarily.

Or if the port is reset at the exchange, or the card goes faulty , fuses
blow, line fault, local strong emf (at the right frequency) the list goes
on.

If the OP does fill the need to monitor his connection all the time then he
should go to his ISP & tell (not ask) them to fix it.

Kráftéé wrote:
> Graham J wrote:
>> However, if your broadband connection is so unreliable that you need
>> to monitor it, then you need to fix the underlying problem. The only
>> time a router might be expected to drop its connection is if there is
>> a nearby lightning strike which trips the power momentarily.
>
> Or if the port is reset at the exchange, or the card goes faulty , fuses
> blow, line fault, local strong emf (at the right frequency) the list goes
> on.
>
> If the OP does fill the need to monitor his connection all the time then he
> should go to his ISP & tell (not ask) them to fix it.
>
>
Even when it may not be their fault, or their problem to fix?

WAN networking has ALWAYS been an unholy mix of the kit at each end and
the links in between. Now that problem is not handled by teams of
professionals with extensive knowledge, its handled by a bunch of highly
ignorant consumers at one end, some pretty poor support staff at the
other,and almost no access to fault finding in between.


Let's say that the base cost of a decent broadband is £12 a month to the
ISP. On top of that he has to pay maybe £1 a month for admin and billing.

Now he can sell that at - say - £13 a month with zero support, or, if n
average each customer has an hour on the phone..let's say £30 an hour
cost of his support staff..that means he has to charge £15.50 to keep
his minimal 10% gross profit. If OTOH he charges £20 a month, he can
afford £84 a year support. Or nearly THREE hours support per person.

To my mind you are on a sub £15 a month rating, you have not paid for
any real support whatsoever. That is fine if you are prepared to get
knowledgeable about networking, but if not, the last thing you ought to
consider is the cheapest ISP on the adverts.

To any ISP there are three places they may penny pinch.
International bandwidth, backhaul bandwidth and support.

If you don't want that, pay more. Remember also how much it costs to do
a national TV ad campaign. THAT has to be saved somewhere else..

The Natural Philosopher wrote:
> Kráftéé wrote:
>> Graham J wrote:
>>> However, if your broadband connection is so unreliable that you need
>>> to monitor it, then you need to fix the underlying problem. The
>>> only time a router might be expected to drop its connection is if
>>> there is a nearby lightning strike which trips the power
>>> momentarily.
>>
>> Or if the port is reset at the exchange, or the card goes faulty ,
>> fuses blow, line fault, local strong emf (at the right frequency)
>> the list goes on.
>>
>> If the OP does fill the need to monitor his connection all the time
>> then he should go to his ISP & tell (not ask) them to fix it.
>>
>>
> Even when it may not be their fault, or their problem to fix?

What on earth are you rattling on about, you are paying for a service, which
very often is tied to a specific piece of equipment, so you report the
problem to your ISP, so it can be investigated (am I going slowly enough for
you, if you want I'll try & keep it to simpler words). They can then
report it to the carrier (nomimally BT) who will then investigate. If it is
a problem with interferrence there may already be a number of other circuits
out of service, so it could help in locating the interferrence. If it is a
card not working within spec that to can be found, as for the fuses....that
goes without saying, it could even be a copper (or aluminium) line fault.

What the end user is doing is paying for a service, if that service is not
working, yes they should do some basic fault finding, but they always have
the recourse of reporting problems to their ISP & escalating them if & when
nothing is apparently being done about it. If at a later date it is proved
on a site visit that their own equipment is faulty then obviousely they will
have to pay but they have the choice & if they don't do anything then they
are in no position to complain.

As I said before you make a lot of noise with very little neccesary content
& the attitude of not reporting problems to your ISP because it may not be
their fault, you sure you aren't in the back pocket of some ISP or possibly
even a carrier. It won't be the ISPs fault if there is a line problem, it
won't be the ISP if there is a card/port problem, it won't be the ISPs fault
if there is a local interference problem, it won't be the ISPs fault if BT
decide to reconfigure the virtual routing on your service so you can't log
in (& yes it can & has happened). None of the above & many other
circumstances are directly the ISPs problem BUT as the ISPs customer you
have to report the problem to them in order for them to get it repaired.

I do hope you can understand this as most others can.

In uk.telecom.broadband, on Fri, 16 Nov 2007 21:14:22, Kráftéé wrote:

>If at a later date it is proved on a site visit that their own
>equipment is faulty then obviousely they will have to pay but they have
>the choice & if they don't do anything then they are in no position to
>complain.

Not necessarily so easy these days...

http://aaisp.net.uk/sfi.html

--
Jim Crowther

Kráftéé wrote:
> The Natural Philosopher wrote:
>> Kráftéé wrote:
>>> Graham J wrote:
>>>> However, if your broadband connection is so unreliable that you need
>>>> to monitor it, then you need to fix the underlying problem. The
>>>> only time a router might be expected to drop its connection is if
>>>> there is a nearby lightning strike which trips the power
>>>> momentarily.
>>> Or if the port is reset at the exchange, or the card goes faulty ,
>>> fuses blow, line fault, local strong emf (at the right frequency)
>>> the list goes on.
>>>
>>> If the OP does fill the need to monitor his connection all the time
>>> then he should go to his ISP & tell (not ask) them to fix it.
>>>
>>>
>> Even when it may not be their fault, or their problem to fix?
>
> What on earth are you rattling on about, you are paying for a service,

Yes, but how much and for what service?

Are you paying for the ISP to debug your router and internal network
setup errors?

If the answer is yes, and the fee is less than £100 a support all,let me
know. I want to join the club ;-)

If I were an ISP and you came to me with that attitude, I would give you
the worst possible support and hope you moved to someone else.

Is that in simple enough words for you to understand?



>

"Bill Ridgeway" <(E-Mail Removed)> wrote in message
news:fhjfuh$38o$(E-Mail Removed)...
> Orange supplied a Livebox router. In 'Network Connections' I had
> information for the network card and for the connection to Broadband. I
> also had an icon for each on the tool bar. Because of a connectivity
> problem I now have a Siemens Gigaset SE572 router. I now have information
> for only the network card and the associated icon on the toolbar.
>
> This shouldn't be much of a problem except that the information I had
> showed me if the broadband connection went down (the network card was
> always on anyway) but now I cannot monitor when the broadband connection
> fails.
>
> I don't understand why there should now be only one set of information.
>
> Any help please?
>
> Thanks.
>
> Bill Ridgeway
>

Hi Bill,
I presume you are talking about the 2 icons in the Taskbar, on the R, that
look like 2 computers and they flash with blue screens when passing data.
1 icon is for the LAN and the second for the Internet Connection.
This second one is a function of the Router and shows the Connection to your
exchange is connected , sync speed and if you open it up, R click/Status ,
you can Disable it etc:.
This Icon must be enabled from the Router Setup. In my Netgear I have to
enable UPnP, Universal Plug n Play,. Then if NO icon shows goto Control
Panel/Network Connections and R click/Properties on Internet Connection and
ensure that " Show Icon in notification Area is selected."
All Done. Have Fun.


--
Woody
Remove NOSPAM to reply.

Jim Crowther wrote:
> In uk.telecom.broadband, on Fri, 16 Nov 2007 21:14:22, Kráftéé wrote:
>
>> If at a later date it is proved on a site visit that their own
>> equipment is faulty then obviousely they will have to pay but they
>> have the choice & if they don't do anything then they are in no
>> position to complain.
>
> Not necessarily so easy these days...
>
> http://aaisp.net.uk/sfi.html

That site reminds me of the time when I got a verbal warning for offering
advice (?). Of course my responce was that I couldn't know whether my
advice would be correct or not, which did take the wind out of the managers
sail & it's not often I can do that.

Most DSL engineers won't even think about going beyond the NTE 5 as that is
what they have trained to do (don't get me started about the standard of
training a green light & they're gone, quite literally). The trick to do,
is as that page suggests, is to hide the equipment, if they're concerned
that that could be faulty but if they are why are they escalating a fault in
the first place? Mind you I have been sent on faults, where in the notes
you get statements like 'it has stopped working ever since they had a
virus'. That was from an ISP so yes they will get a bill, Openreach don't
do any antivirus activities, but here again advice could be given, & charged
for as far as my local manager says. I could write volumes about PC's with
little or no protection & their owners complaining about slow/no access
(even had one job where the end user was running XP in 16bit mode, don't
know how & don't want to either) & that was they problem, others have had
third party dialers which take over the connection so everything just stops.

It is upto the end user to check their equipment, if they don't (or can't)
then they have no grounds to complain about any possible charging.

The Natural Philosopher wrote:
> Kráftéé wrote:
>> The Natural Philosopher wrote:
>>> Kráftéé wrote:
>>>> Graham J wrote:
>>>>> However, if your broadband connection is so unreliable that you
>>>>> need to monitor it, then you need to fix the underlying problem. The
>>>>> only time a router might be expected to drop its connection
>>>>> is if there is a nearby lightning strike which trips the power
>>>>> momentarily.
>>>> Or if the port is reset at the exchange, or the card goes faulty ,
>>>> fuses blow, line fault, local strong emf (at the right frequency)
>>>> the list goes on.
>>>>
>>>> If the OP does fill the need to monitor his connection all the time
>>>> then he should go to his ISP & tell (not ask) them to fix it.
>>>>
>>>>
>>> Even when it may not be their fault, or their problem to fix?
>>
>> What on earth are you rattling on about, you are paying for a
>> service,
>
> Yes, but how much and for what service?
>
> Are you paying for the ISP to debug your router and internal network
> setup errors?

No you pay for their support in debugging your service/connection. If you
really have a network then you would look to the web, even possibly this
usenet group, to help sort out any problems..
>

> If I were an ISP and you came to me with that attitude, I would give
> you the worst possible support and hope you moved to someone else.

So if my router, supplied by you is not in synch you wouldn't offer any
support, you have a job waiting for you at most of the large ISPs who only
give lip service to any support with that attitude.

> Is that in simple enough words for you to understand?

Yes it shows that you are very narrow minded & have no idea about customer
service at all.