router failing to re sync afer power interuption.

Thursday evening the lodger managed to turn of the BT220v router..
Its now Sunday and it has still failed to re lock to the adsl line.

after several calls to the Indian Subcontinent. no progress seems to
have been made.

my question is, We are at the extreams of broadband technology
apparently we are about 10km from the exchange but seem to get a 512k
connection reasonably constantly.

When the adsl is synced and the line condition worsens will the adsl
hold sync down to a point where it will not resync if the sync is
dropped..

currently having to use dial up but at 38k --- not the normal 40+k.

its very annoying as it normally takes 12 hours to sync after a power
out but 72 hours + is rather annoying

Also why when BT broadband fail to provide a service do we have to use
BT Pay per Minuite to make a connection ...my bill for the last 72
hours will be in excess of my monthly broadband bill.

ian

ianh wrote:
> Thursday evening the lodger managed to turn of the BT220v router..
> Its now Sunday and it has still failed to re lock to the adsl line.

Can you get sync if you plug into the test socket within the master
socket? Are you able to try another filter/router or check on another
line that your filter/router can get sync?

If you cannot get sync and you are certain your equipment is working,
you can only log a fault with your service provider. If they are unable
to help you, you might consider moving to a service provider who
provides better support.

> If you cannot get sync and you are certain your equipment is working,
> you can only log a fault with your service provider. If they are unable
> to help you, you might consider moving to a service provider who
> provides better support.

Thanks for prompt response.

No I havent tried master socket..But - router is pluged into faceplate
and no other equipment is pluged in or has been -- line is only used
for adsl

nothing has changed since power was interupted.

If problem is line related --- how will changing ISP inprove things --
it will still be BT Openreach who check line?

Why when you lose power does the adsl line have to retrain itself ---
cant it remember is last setting?
ian

Paul Cupis wrote:

>> If you cannot get sync and you are certain your equipment is working,
>> you can only log a fault with your service provider. If they are unable
>> to help you, you might consider moving to a service provider who
>> provides better support.

ianh wrote:

> If problem is line related --- how will changing ISP inprove things --
> it will still be BT Openreach who check line?

Paul's last sentence is the key.

> Why when you lose power does the adsl line have to retrain itself ---
> cant it remember is last setting?

Correct.

--
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09:14:44 up 18 days, 14:59, 2 users, load average: 0.53, 1.87, 1.68
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ianh wrote:
>> If you cannot get sync and you are certain your equipment is working,
>> you can only log a fault with your service provider. If they are unable
>> to help you, you might consider moving to a service provider who
>> provides better support.
>
> Thanks for prompt response.
>
> No I havent tried master socket..But - router is pluged into faceplate
> and no other equipment is pluged in or has been -- line is only used
> for adsl
>
> nothing has changed since power was interupted.

Worth checking anyway - could be the faceplate/filter/router at fault.

> If problem is line related --- how will changing ISP inprove things --
> it will still be BT Openreach who check line?

If the ISP can give you better support, maybe they can establish that
the fault is with the BT part of the network (line/exchange) and get
them to fix it?

> Why when you lose power does the adsl line have to retrain itself ---
> cant it remember is last setting?

Syncing to the exchange should take seconds, not days.

> If the ISP can give you better support, maybe they can establish that
> the fault is with the BT part of the network (line/exchange) and get
> them to fix it?

Just spent a further 35 mins talking to the Sub continent....

things are going to be escalated to the line fault team.... as the
line test was inconclusive

who will i am sure call again and ask all the same questions.....

so...

By observation i can see that my line will sync when i can get a dial
up speed in excess of 42k but if it drops below 40K it will not re
sync ... but will stay synced if already connected..

any thourghts?





>
> Syncing to the exchange should take seconds, not days.

ianh wrote:
> By observation i can see that my line will sync when i can get a dial
> up speed in excess of 42k but if it drops below 40K it will not re
> sync ... but will stay synced if already connected..
>
> any thourghts?

Are you testing from the test socket within the master socket, i.e. with
all non-DSL equipment disconnected? What are the line stats reported by
the router when it can sync?

ianh <(E-Mail Removed)> wrote on Sun, 5 Aug 2007 at 01:05:40:
>No I havent tried master socket..But - router is pluged into faceplate
>and no other equipment is pluged in or has been -- line is only used
>for adsl

Extension wiring can degrade the ADSL signal or add noise, even without
any equipment connected, so trying the test socket within the master
socket is still a good idea.
--
Tony

On 5-Aug-2007, ianh <(E-Mail Removed)> wrote:

> We are at the extreams of broadband technology
> apparently we are about 10km from the exchange but seem to get a 512k
> connection reasonably constantly.

Try at the master socket with all non-adsl stuff and phone disconnected.
Not sure what management console this router has but it should have
some interface showing line conditions.
Such as a histogram under Diagnostic Tools, ADSL Spectrum
Analysis, with up in red, down in green, along with attenuation and
SNR figures in an Online Status screen.
Couple of days ago I flashed a Draytek Vigor 2600 with the latest firmware
and noted that I could have optionally downloaded firmware for long lines.
---Quote
The special 'UK2' version of the firmware is only for use where the
standard firmware cannot sync. reliably on your ADSL line, for example
on very long line with high attenuation. Use the standard firmware
otherwise.
---Unquote
Some ADSL modems are noted to be able to cope with difficult lines.
If I unhook the modem then re-connect the histogram takes a while
to return to it's previous state, so my guess is that the answer to
> When the adsl is synced and the line condition worsens will the adsl
> hold sync down to a point where it will not resync if the sync is
> dropped..
May be yes.
In view of their age you might find a Vigor 2600 very cheap on eBay,
flash it with long line firmware, and if it comes up, being only ADSL,
not ADSL2 it might be more stable.

Thanks for help.

will look at long line vigor tomorrow .. using my high speed line...

yes it reconnected tonight after only 96 hours....

and we have no Non BT stuff connected to master socket... No Phone No
fax No Nothing but try explaining that to the sub continent..

cant wait now for open reach engineer to come in to work , look at job
card and disconect line to check -- I feel a phone call coming on --
and it will be long