Roaming profiles don't load on workstations

We have a problem that is occurring on about 5% of our 250 workstations.
Users are suddenly unable to log in and have their roaming profiles load on
the local computer. Shortly after "Loading Personal Settings" comes up an
error message appears (also logged to the Applications event log) indicating
that a file cannot be copied. It is a different file each time a given user
logs in. The message is a Userenv error, ID 1509, Windows cannot copy file.
The description says "Possbile causes of this error include network problems
or insufficient security rights. If this problem persists, contact your
network administrator. DETAIL - The process cannot access the file because it
is being used by another process."

I've also enabled verbose logging in userenv.log. The log shows that the
profile directory is being created and files are copied successfully but part
way through the error occurs. The log shows the error "Failed to rename file
.... to ... with error 32." The profile folder is deleted and a temporary
profile is loaded for the user.

It doesn't seem to matter whether a user has successfully logged into the
machine and has an existing profile or has no local profile cached on the
machine. I have verified the security of all profile files on the server and
all are correct. It seems to happen to every user that logs on to the
affected computer.

Any ideas would be helpful.

Hello,

Can you provide example of file name ? Do they really exist on the file
server ?

can you make a chkdsk in read only on the file server's volume ?

--
Cordialement,
Mathieu CHATEAU
http://lordoftheping.blogspot.com


"Stitch" <(E-Mail Removed)> wrote in message
news:07A86708-AE4C-4BB9-9117-(E-Mail Removed)...
> We have a problem that is occurring on about 5% of our 250 workstations.
> Users are suddenly unable to log in and have their roaming profiles load
> on
> the local computer. Shortly after "Loading Personal Settings" comes up an
> error message appears (also logged to the Applications event log)
> indicating
> that a file cannot be copied. It is a different file each time a given
> user
> logs in. The message is a Userenv error, ID 1509, Windows cannot copy
> file.
> The description says "Possbile causes of this error include network
> problems
> or insufficient security rights. If this problem persists, contact your
> network administrator. DETAIL - The process cannot access the file because
> it
> is being used by another process."
>
> I've also enabled verbose logging in userenv.log. The log shows that the
> profile directory is being created and files are copied successfully but
> part
> way through the error occurs. The log shows the error "Failed to rename
> file
> ... to ... with error 32." The profile folder is deleted and a temporary
> profile is loaded for the user.
>
> It doesn't seem to matter whether a user has successfully logged into the
> machine and has an existing profile or has no local profile cached on the
> machine. I have verified the security of all profile files on the server
> and
> all are correct. It seems to happen to every user that logs on to the
> affected computer.
>
> Any ideas would be helpful.

I am seeing this same behavior on 3-4 of the 10 workstations on my network.
The file name really does exist on the server.

We're running Windows Server 2003 R2. This problem appeared a few days
after we applied Service Pack 2, but I don't know for a fact that it's
related. Our workstations are all running Windows XP Pro SP2.

"Mathieu CHATEAU" wrote:

> Hello,
>
> Can you provide example of file name ? Do they really exist on the file
> server ?
>
> can you make a chkdsk in read only on the file server's volume ?
>
> --
> Cordialement,
> Mathieu CHATEAU
> http://lordoftheping.blogspot.com
>
>
> "Stitch" <(E-Mail Removed)> wrote in message
> news:07A86708-AE4C-4BB9-9117-(E-Mail Removed)...
> > We have a problem that is occurring on about 5% of our 250 workstations.
> > Users are suddenly unable to log in and have their roaming profiles load
> > on
> > the local computer. Shortly after "Loading Personal Settings" comes up an
> > error message appears (also logged to the Applications event log)
> > indicating
> > that a file cannot be copied. It is a different file each time a given
> > user
> > logs in. The message is a Userenv error, ID 1509, Windows cannot copy
> > file.
> > The description says "Possbile causes of this error include network
> > problems
> > or insufficient security rights. If this problem persists, contact your
> > network administrator. DETAIL - The process cannot access the file because
> > it
> > is being used by another process."
> >
> > I've also enabled verbose logging in userenv.log. The log shows that the
> > profile directory is being created and files are copied successfully but
> > part
> > way through the error occurs. The log shows the error "Failed to rename
> > file
> > ... to ... with error 32." The profile folder is deleted and a temporary
> > profile is loaded for the user.
> >
> > It doesn't seem to matter whether a user has successfully logged into the
> > machine and has an existing profile or has no local profile cached on the
> > machine. I have verified the security of all profile files on the server
> > and
> > all are correct. It seems to happen to every user that logs on to the
> > affected computer.
> >
> > Any ideas would be helpful.
>
>

Hello,

Service Pack 2 changes many things on the network part.
Ensure that you have the latest drivers directly on broadcom/intel web
sites.

You may experience network-related problems after you install Windows Server
2003 SP2 or the Scalable Networking Pack
http://support.microsoft.com/kb/936594

You should never install a service pack in a production system without
testing before on test environnement....

--
Cordialement,
Mathieu CHATEAU
English blog: http://lordoftheping.blogspot.com
French blog: http://www.lotp.fr


"sre20" <(E-Mail Removed)> wrote in message
news:EFE300AE-F3A9-4573-BD72-(E-Mail Removed)...
>I am seeing this same behavior on 3-4 of the 10 workstations on my network.
> The file name really does exist on the server.
>
> We're running Windows Server 2003 R2. This problem appeared a few days
> after we applied Service Pack 2, but I don't know for a fact that it's
> related. Our workstations are all running Windows XP Pro SP2.
>
> "Mathieu CHATEAU" wrote:
>
>> Hello,
>>
>> Can you provide example of file name ? Do they really exist on the file
>> server ?
>>
>> can you make a chkdsk in read only on the file server's volume ?
>>
>> --
>> Cordialement,
>> Mathieu CHATEAU
>> http://lordoftheping.blogspot.com
>>
>>
>> "Stitch" <(E-Mail Removed)> wrote in message
>> news:07A86708-AE4C-4BB9-9117-(E-Mail Removed)...
>> > We have a problem that is occurring on about 5% of our 250
>> > workstations.
>> > Users are suddenly unable to log in and have their roaming profiles
>> > load
>> > on
>> > the local computer. Shortly after "Loading Personal Settings" comes up
>> > an
>> > error message appears (also logged to the Applications event log)
>> > indicating
>> > that a file cannot be copied. It is a different file each time a given
>> > user
>> > logs in. The message is a Userenv error, ID 1509, Windows cannot copy
>> > file.
>> > The description says "Possbile causes of this error include network
>> > problems
>> > or insufficient security rights. If this problem persists, contact your
>> > network administrator. DETAIL - The process cannot access the file
>> > because
>> > it
>> > is being used by another process."
>> >
>> > I've also enabled verbose logging in userenv.log. The log shows that
>> > the
>> > profile directory is being created and files are copied successfully
>> > but
>> > part
>> > way through the error occurs. The log shows the error "Failed to
>> > rename
>> > file
>> > ... to ... with error 32." The profile folder is deleted and a
>> > temporary
>> > profile is loaded for the user.
>> >
>> > It doesn't seem to matter whether a user has successfully logged into
>> > the
>> > machine and has an existing profile or has no local profile cached on
>> > the
>> > machine. I have verified the security of all profile files on the
>> > server
>> > and
>> > all are correct. It seems to happen to every user that logs on to the
>> > affected computer.
>> >
>> > Any ideas would be helpful.
>>
>>

Thanks for your advice. I updated my Intel network driver and I applied the
hotfix that you recommended but, unfortunately, I still have the problem.

I appreciate your advice on testing first. As it happens, I had SP2 running
in a test environment for a few weeks with no problem before I applied it to
our production environment. That's why I'm not convinced that the problem is
SP2-related.

Any other ideas?


"Mathieu CHATEAU" wrote:

> Hello,
>
> Service Pack 2 changes many things on the network part.
> Ensure that you have the latest drivers directly on broadcom/intel web
> sites.
>
> You may experience network-related problems after you install Windows Server
> 2003 SP2 or the Scalable Networking Pack
> http://support.microsoft.com/kb/936594
>
> You should never install a service pack in a production system without
> testing before on test environnement....
>
> --
> Cordialement,
> Mathieu CHATEAU
> English blog: http://lordoftheping.blogspot.com
> French blog: http://www.lotp.fr
>
>
> "sre20" <(E-Mail Removed)> wrote in message
> news:EFE300AE-F3A9-4573-BD72-(E-Mail Removed)...
> >I am seeing this same behavior on 3-4 of the 10 workstations on my network.
> > The file name really does exist on the server.
> >
> > We're running Windows Server 2003 R2. This problem appeared a few days
> > after we applied Service Pack 2, but I don't know for a fact that it's
> > related. Our workstations are all running Windows XP Pro SP2.
> >
> > "Mathieu CHATEAU" wrote:
> >
> >> Hello,
> >>
> >> Can you provide example of file name ? Do they really exist on the file
> >> server ?
> >>
> >> can you make a chkdsk in read only on the file server's volume ?
> >>
> >> --
> >> Cordialement,
> >> Mathieu CHATEAU
> >> http://lordoftheping.blogspot.com
> >>
> >>
> >> "Stitch" <(E-Mail Removed)> wrote in message
> >> news:07A86708-AE4C-4BB9-9117-(E-Mail Removed)...
> >> > We have a problem that is occurring on about 5% of our 250
> >> > workstations.
> >> > Users are suddenly unable to log in and have their roaming profiles
> >> > load
> >> > on
> >> > the local computer. Shortly after "Loading Personal Settings" comes up
> >> > an
> >> > error message appears (also logged to the Applications event log)
> >> > indicating
> >> > that a file cannot be copied. It is a different file each time a given
> >> > user
> >> > logs in. The message is a Userenv error, ID 1509, Windows cannot copy
> >> > file.
> >> > The description says "Possbile causes of this error include network
> >> > problems
> >> > or insufficient security rights. If this problem persists, contact your
> >> > network administrator. DETAIL - The process cannot access the file
> >> > because
> >> > it
> >> > is being used by another process."
> >> >
> >> > I've also enabled verbose logging in userenv.log. The log shows that
> >> > the
> >> > profile directory is being created and files are copied successfully
> >> > but
> >> > part
> >> > way through the error occurs. The log shows the error "Failed to
> >> > rename
> >> > file
> >> > ... to ... with error 32." The profile folder is deleted and a
> >> > temporary
> >> > profile is loaded for the user.
> >> >
> >> > It doesn't seem to matter whether a user has successfully logged into
> >> > the
> >> > machine and has an existing profile or has no local profile cached on
> >> > the
> >> > machine. I have verified the security of all profile files on the
> >> > server
> >> > and
> >> > all are correct. It seems to happen to every user that logs on to the
> >> > affected computer.
> >> >
> >> > Any ideas would be helpful.
> >>
> >>
>
>

you may turn on user logon debug:

How to enable user environment debug logging in retail builds of Windows
http://support.microsoft.com/default...b;en-us;221833

--
Cordialement,
Mathieu CHATEAU
English blog: http://lordoftheping.blogspot.com
French blog: http://www.lotp.fr


"sre20" <(E-Mail Removed)> wrote in message
news:0E46666E-757F-493C-B73B-(E-Mail Removed)...
> Thanks for your advice. I updated my Intel network driver and I applied
> the
> hotfix that you recommended but, unfortunately, I still have the problem.
>
> I appreciate your advice on testing first. As it happens, I had SP2
> running
> in a test environment for a few weeks with no problem before I applied it
> to
> our production environment. That's why I'm not convinced that the problem
> is
> SP2-related.
>
> Any other ideas?
>
>
> "Mathieu CHATEAU" wrote:
>
>> Hello,
>>
>> Service Pack 2 changes many things on the network part.
>> Ensure that you have the latest drivers directly on broadcom/intel web
>> sites.
>>
>> You may experience network-related problems after you install Windows
>> Server
>> 2003 SP2 or the Scalable Networking Pack
>> http://support.microsoft.com/kb/936594
>>
>> You should never install a service pack in a production system without
>> testing before on test environnement....
>>
>> --
>> Cordialement,
>> Mathieu CHATEAU
>> English blog: http://lordoftheping.blogspot.com
>> French blog: http://www.lotp.fr
>>
>>
>> "sre20" <(E-Mail Removed)> wrote in message
>> news:EFE300AE-F3A9-4573-BD72-(E-Mail Removed)...
>> >I am seeing this same behavior on 3-4 of the 10 workstations on my
>> >network.
>> > The file name really does exist on the server.
>> >
>> > We're running Windows Server 2003 R2. This problem appeared a few days
>> > after we applied Service Pack 2, but I don't know for a fact that it's
>> > related. Our workstations are all running Windows XP Pro SP2.
>> >
>> > "Mathieu CHATEAU" wrote:
>> >
>> >> Hello,
>> >>
>> >> Can you provide example of file name ? Do they really exist on the
>> >> file
>> >> server ?
>> >>
>> >> can you make a chkdsk in read only on the file server's volume ?
>> >>
>> >> --
>> >> Cordialement,
>> >> Mathieu CHATEAU
>> >> http://lordoftheping.blogspot.com
>> >>
>> >>
>> >> "Stitch" <(E-Mail Removed)> wrote in message
>> >> news:07A86708-AE4C-4BB9-9117-(E-Mail Removed)...
>> >> > We have a problem that is occurring on about 5% of our 250
>> >> > workstations.
>> >> > Users are suddenly unable to log in and have their roaming profiles
>> >> > load
>> >> > on
>> >> > the local computer. Shortly after "Loading Personal Settings" comes
>> >> > up
>> >> > an
>> >> > error message appears (also logged to the Applications event log)
>> >> > indicating
>> >> > that a file cannot be copied. It is a different file each time a
>> >> > given
>> >> > user
>> >> > logs in. The message is a Userenv error, ID 1509, Windows cannot
>> >> > copy
>> >> > file.
>> >> > The description says "Possbile causes of this error include network
>> >> > problems
>> >> > or insufficient security rights. If this problem persists, contact
>> >> > your
>> >> > network administrator. DETAIL - The process cannot access the file
>> >> > because
>> >> > it
>> >> > is being used by another process."
>> >> >
>> >> > I've also enabled verbose logging in userenv.log. The log shows
>> >> > that
>> >> > the
>> >> > profile directory is being created and files are copied successfully
>> >> > but
>> >> > part
>> >> > way through the error occurs. The log shows the error "Failed to
>> >> > rename
>> >> > file
>> >> > ... to ... with error 32." The profile folder is deleted and a
>> >> > temporary
>> >> > profile is loaded for the user.
>> >> >
>> >> > It doesn't seem to matter whether a user has successfully logged
>> >> > into
>> >> > the
>> >> > machine and has an existing profile or has no local profile cached
>> >> > on
>> >> > the
>> >> > machine. I have verified the security of all profile files on the
>> >> > server
>> >> > and
>> >> > all are correct. It seems to happen to every user that logs on to
>> >> > the
>> >> > affected computer.
>> >> >
>> >> > Any ideas would be helpful.
>> >>
>> >>
>>
>>