Ripped off by Pulusnet..what a suprise

I joined Plusnet as they promised that in July I'd be able to get Unlimited
landline calls, Broadband and line rental for £20mo.

Now I find this was a lie.

Its £25 and not unlimited calls.


Now I find they can charge me for leaving, and it'll cost me £60 a year more
than TalkTalk.


Has anyone else been taken in by this scam?

On 7-Jul-2006, "Zzaaarathustra" <(E-Mail Removed)> wrote:

> I joined Plusnet as they promised that in July I'd be able to get Unlimited
> landline calls, Broadband and line rental for £20mo.

If this was printed off, so you can prove what they claimed, then
you should be able to sort them out. Starting with misleading
advertising and the Trade Descriptions Act.
Depending on how you pay, you might have a problem, with
Direct Debit and Plastic, they just keep taking money whatever
you do, and threaten you if you stop the payments.
I've never done Direct Debit or Plastic for services for that
reason, or signed up for long contract periods.
The smaller the print the bigger the risk.
DIY claims under Small Claims In the County Court,
has worked for me against two big multi-nationals,
one who had their own legal dept and tame barrister.
"Sorry about your problem, we are prepared to
make this very generous offer, if you withdraw your action"
Best thing about a claim is it sets time limits for
resolving the action, and they are forced to make a response.
They can't give you the run around from one call centre to
another. It is the call centre runaround that forces making
claims as the only way to resolve a problem, stuff National
Rate calls, and musical hold for 20 mins or more at a time.

In message <44ae018a$0$3507$(E-Mail Removed)>,
Zzaaarathustra <(E-Mail Removed)> writes
>I joined Plusnet as they promised that in July I'd be able to get Unlimited
>landline calls, Broadband and line rental for £20mo.
>
>Now I find this was a lie.
>
>Its £25 and not unlimited calls.
>
>Now I find they can charge me for leaving, and it'll cost me £60 a year more
>than TalkTalk.

Look on the bright side: even PlusNet's broadband service is better than
TalkTalk's.
--
Martin Jay
Phone/SMS: +44 7740 191877
Fax: +44 870 915 2124

On 7-Jul-2006, "Zzaaarathustra" <(E-Mail Removed)> wrote:

> I joined Plusnet as they promised that in July I'd be able to get
> Unlimited
> landline calls, Broadband and line rental for £20mo.
>
> Now I find this was a lie.
>
> Its £25 and not unlimited calls.
>
>
> Now I find they can charge me for leaving, and it'll cost me £60 a year
> more
> than TalkTalk.
>
>
> Has anyone else been taken in by this scam?

PlusNet have been ripping off their customers for years, getting users to
sign up under one set of T&C's then changing it to a less advantageous set
of T&C's seems to be their business plan.
They were doing it back in the days when advertising themselves as "PlusNet
- Broadband ADSL and Unmetered Internet Service Provider for Home and
Business", signing people up for 12 month contracts and then introducing
capping for everyone.
Any product description they display shouldn't be relied upon.


--
jpnews

Well, of course.. being an honest chap, and having dealt with mostly honest
companies that don't do this kind of thing, it did not occur to me that I
was dealing with cowboys.

So of course, I don't have any proof.

Well done Plusnet.... theiving, lying and trickery have earned you an extra
£60 yr.

Is this company based in Nigeria, has the boss of Plusnet's dad just died
leaving £25m in an un-named bank account?

Zzaaarathustra wrote:

> Well, of course.. being an honest chap, and having dealt with mostly honest
> companies that don't do this kind of thing, it did not occur to me that I
> was dealing with cowboys.

So you're basically saying you have no proof of the advertised offer
that no-one else remembers but which you signed up to a different
contract in order that you might get it?

If I were you I'd stop posting such actionable statements without some
sort of proof to back yourself up.

For what it's worth, from the sounds of things you should think yourself
lucky you didn't sign up with TT and end up moaning on here that you
were tied into an _18_ month contract.

Geoff
No connection to plusnet except as a (mostly) satisfied customer

Lying and cheating is not acceptable, if every person you cheat does not
have written proof that you are not going to rip them off.


FUCK! how many people are there that have nothing better to do than send
idiotic, pedantic posts, that contribute nothing.

An endless supply, apparently.





"Geoff Winkless" <usenet-at-geoff-dot-dj@[127.0.0.1]> wrote in message
news:44ae2daa$0$15871$(E-Mail Removed) ...
> Zzaaarathustra wrote:
>
>> Well, of course.. being an honest chap, and having dealt with mostly
>> honest companies that don't do this kind of thing, it did not occur to me
>> that I was dealing with cowboys.
>
> So you're basically saying you have no proof of the advertised offer that
> no-one else remembers but which you signed up to a different contract in
> order that you might get it?
>
> If I were you I'd stop posting such actionable statements without some
> sort of proof to back yourself up.
>
> For what it's worth, from the sounds of things you should think yourself
> lucky you didn't sign up with TT and end up moaning on here that you were
> tied into an _18_ month contract.
>
> Geoff
> No connection to plusnet except as a (mostly) satisfied customer

Zzaaarathustra wrote on Fri, 7 Jul 2006 07:39:05 +0100:

> I joined Plusnet as they promised that in July I'd be able to get
> Unlimited landline calls, Broadband and line rental for £20mo.
>
> Now I find this was a lie.
>
> Its £25 and not unlimited calls.
>
> Now I find they can charge me for leaving, and it'll cost me £60 a year
> more than TalkTalk.
>
> Has anyone else been taken in by this scam?
>

I've gone back through my archived emails from Plus.Net and I can't find any
mention of an offer like this. I have however got emails going back to the
22nd May offering line rental at £11 per month with 240 minutes of call time
included. As an existing Plus.Net broadband customer I realise I'd be
getting different offers, but there's never been any mention of unlimited
calls or a bundled £20 deal.

Dan

In message <44ae3001$0$69359$(E-Mail Removed)>,
Zzaaarathustra <(E-Mail Removed)> writes
>Lying and cheating is not acceptable, if every person you cheat does not
>have written proof that you are not going to rip them off.
>
>FUCK! how many people are there that have nothing better to do than send
>idiotic, pedantic posts, that contribute nothing.
>
>An endless supply, apparently.

Well, for all we know it my be your failing memory at fault.

Perhaps you'd be better off posting in one of PlusNet's own newsgroups,
such as plusnet.service.customer-feedback. Someone there may remember
what you're talking about.
--
Martin Jay
Phone/SMS: +44 7740 191877
Fax: +44 870 915 2124

On Fri, 7 Jul 2006 07:39:05 +0100, "Zzaaarathustra" <(E-Mail Removed)> wrote:

>I joined Plusnet as they promised that in July I'd be able to get Unlimited
>landline calls, Broadband and line rental for £20mo.
>
>Now I find this was a lie.

Did you ever think that you were going to get unlimited landline calls
for £20 per month? I doubt if anyone would make such an offer. As
it is, you get line rental, 240 minutes included and broadband for
your £25.99 which isn't that bad a deal.

>Now I find they can charge me for leaving, and it'll cost me £60 a year more
>than TalkTalk.
>
>
>Has anyone else been taken in by this scam?

I'll bet you didn't read the conditions of the contract.

Jim.