Restricted to 1Mbit - Line or BT?

Recently ordered 2Mbit BT Broadband for our new appartment and was suprised
to be told during the online registration process that due to 'limitations'
we can only be offered 1Mbit and would 'automatically be upgraded' to 2Mbit
as soon as it is available. This without any line test or engineer visit.
Now, we live in the dead centre of the city so I cannot imagine it is a line
issue... are BT limited by capacity in some exchanges? the throughput on the
line is noticably slower than our previous installation.

Had it been a line issue I would have thought they would have done a test
and then advised the limitation but this came up straight after putting the
phone number in the ordering system.

It is just BT being crap and am I ever likely to get 2Mbit?!

David Williams <(E-Mail Removed)> wrote:
> Recently ordered 2Mbit BT Broadband for our new appartment and was suprised
> to be told during the online registration process that due to 'limitations'
> we can only be offered 1Mbit and would 'automatically be upgraded' to 2Mbit
> as soon as it is available. This without any line test or engineer visit.
> Now, we live in the dead centre of the city so I cannot imagine it is a line
> issue... are BT limited by capacity in some exchanges? the throughput on the
> line is noticably slower than our previous installation.

Can you access any line statistics from your modem?

put your details here

www.samknows.com

under availability checker


"David Williams" <(E-Mail Removed)> wrote in message
news:dta87p$c4s$(E-Mail Removed)...
> Recently ordered 2Mbit BT Broadband for our new appartment and was
> suprised to be told during the online registration process that due to
> 'limitations' we can only be offered 1Mbit and would 'automatically be
> upgraded' to 2Mbit as soon as it is available. This without any line
test
> or engineer visit. Now, we live in the dead centre of the city so I
cannot
> imagine it is a line issue... are BT limited by capacity in some
> exchanges? the throughput on the line is noticably slower than our
> previous installation.
>
> Had it been a line issue I would have thought they would have done a
test
> and then advised the limitation but this came up straight after putting
> the phone number in the ordering system.
>
> It is just BT being crap and am I ever likely to get 2Mbit?!
>


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"David Williams" <(E-Mail Removed)> wrote in message
news:dta87p$c4s$(E-Mail Removed)...
> Recently ordered 2Mbit BT Broadband for our new appartment and was
> suprised to be told during the online registration process that due to
> 'limitations' we can only be offered 1Mbit and would 'automatically be
> upgraded' to 2Mbit as soon as it is available. This without any line test
> or engineer visit. Now, we live in the dead centre of the city so I cannot
> imagine it is a line issue... are BT limited by capacity in some
> exchanges? the throughput on the line is noticably slower than our
> previous installation.
>
> Had it been a line issue I would have thought they would have done a test
> and then advised the limitation but this came up straight after putting
> the phone number in the ordering system.
>
> It is just BT being crap and am I ever likely to get 2Mbit?!
>
What did BT say when you asked them?

Shows full services available...

> put your details here
>
> www.samknows.com
>
> under availability checker

> Can you access any line statistics from your modem?

Certainly-


Data Rate
Stream Type Interleaved Channel Data Rate Fast Channel Data Rate
Up Stream 0 (Kbps.) 288 (Kbps.)
Down Stream 0 (Kbps.) 1152 (Kbps.)


Operation Data
Operation Data Upstream Downstream
Noise Margin 27 dB 35.5 dB
Output Power 12 dBm 10 dBm
Attenuation 5 dB 12 dB

> Can you access any line statistics from your modem?

Certainly-


Data Rate
Stream Type Interleaved Channel Data Rate Fast Channel Data Rate
Up Stream 0 (Kbps.) 288 (Kbps.)
Down Stream 0 (Kbps.) 1152 (Kbps.)


Operation Data
Operation Data Upstream Downstream
Noise Margin 27 dB 35.5 dB
Output Power 12 dBm 10 dBm
Attenuation 5 dB 12 dB

> What did BT say when you asked them?

err, its BT.... sales say call technical support, technical support say call
sales.

In article <dtaskc$rll$(E-Mail Removed)>,
(E-Mail Removed)se says...

>
> Operation Data
> Operation Data Upstream Downstream
> Noise Margin 27 dB 35.5 dB
> Output Power 12 dBm 10 dBm
> Attenuation 5 dB 12 dB


BT are telling you porkies. Should be able to get around 20Mbit on that
line, so I doubt 2Mbit would be too much of a stretch

Politely request that they upgrade you as soon as possible. There are no
excuses, as you're connected, your port can be switched to any supported
speed currently up to 2Mbit, but 8Mbit from April/May.

Alex

David Williams wrote:
>> Can you access any line statistics from your modem?
>
> Certainly-
>
>
> Data Rate
> Stream Type Interleaved Channel Data Rate Fast Channel Data Rate
> Up Stream 0 (Kbps.) 288 (Kbps.)
> Down Stream 0 (Kbps.) 1152 (Kbps.)
>
>
> Operation Data
> Operation Data Upstream Downstream
> Noise Margin 27 dB 35.5 dB
> Output Power 12 dBm 10 dBm
> Attenuation 5 dB 12 dB

With those stats 2Mbps would be a doddle. BT's checker is incorrect, you
should be able to get the details amended by passing the stats data and
your details via email to Andrew (Mr Saffron is his user ID) at
ADSLGuide, there is a sticky thread about it. It's in one of the
technical forums.

--

Brian Morrison

please observe reply-to address