Who is responsible for the BT line and ADSL speed?

Just a quick query, I have a BT line with broadband provided by an
Independant ISP..

Questions:

Who is responsible for the speed of the broadband service, BT or the ISP?

Who is responsible for any restrictions placed on the line?

Who do I call to get the restriction lifted from the line, BT or the ISP?

The problem is a restriction is in place stopping my speed reaching over
2mbit, when infact the line syncronises reliably at 4124kbps all the
time....

According to the ISP, this needs reporting to BT by myself, but according
to BT its the responsibility of the ISP to contact them to fix the problem.

Basically I upgraded to 'upto 8mbit' service 2 years ago and have never seen
anything above 1996kbps (on speed tests) since it was upgraded, even though
my Netgear DG834G reliably syncs at 4124kbps all the time. I believe it is
a restriction in the line that is stopping it going any higher than
1996kbps, which can be lifted by BT. (My previous service speed was
standard 2meg)

Can anyone suggest what I need to do ??

Thanks
John in Derby

"John" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Just a quick query, I have a BT line with broadband provided by an
> Independant ISP..
>
> Questions:
>
> Who is responsible for the speed of the broadband service, BT or the ISP?

The laws of physics. The longer the line, the slower the speed.
>
> Who is responsible for any restrictions placed on the line?

The ISP
>
> Who do I call to get the restriction lifted from the line, BT or the ISP?

The ISP

> The problem is a restriction is in place stopping my speed reaching over
> 2mbit, when infact the line syncronises reliably at 4124kbps all the
> time....
>
> According to the ISP, this needs reporting to BT by myself, but according
> to BT its the responsibility of the ISP to contact them to fix the
> problem.

Wrong! The ISP is your supplier and THEY must report faults to BT on your
behalf. BT will only accept faults to the (voice) telephone service - eg.
crackly/noisy line, etc.
If they won't report faults to BT, chnage ISP!
>
> Basically I upgraded to 'upto 8mbit' service 2 years ago and have never
> seen
> anything above 1996kbps (on speed tests) since it was upgraded, even
> though
> my Netgear DG834G reliably syncs at 4124kbps all the time. I believe it
> is
> a restriction in the line that is stopping it going any higher than
> 1996kbps, which can be lifted by BT. (My previous service speed was
> standard 2meg)
>
> Can anyone suggest what I need to do ??

It looks like your ISP has restricted you to a fixed 2 Meg service. Get on
to them and demand some results - and/or change ISP.

George

"John" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Just a quick query, I have a BT line with broadband provided by an
> Independant ISP..
>
> Questions:
>
> Who is responsible for the speed of the broadband service, BT or the ISP?
>
> Who is responsible for any restrictions placed on the line?
>
> Who do I call to get the restriction lifted from the line, BT or the ISP?
>
> The problem is a restriction is in place stopping my speed reaching over
> 2mbit, when infact the line syncronises reliably at 4124kbps all the
> time....
>
> According to the ISP, this needs reporting to BT by myself, but according
> to BT its the responsibility of the ISP to contact them to fix the
> problem.
>
> Basically I upgraded to 'upto 8mbit' service 2 years ago and have never
> seen
> anything above 1996kbps (on speed tests) since it was upgraded, even
> though
> my Netgear DG834G reliably syncs at 4124kbps all the time. I believe it
> is
> a restriction in the line that is stopping it going any higher than
> 1996kbps, which can be lifted by BT. (My previous service speed was
> standard 2meg)
>
> Can anyone suggest what I need to do ??
>
>
You are the customer of the ISP
BT are the customer of the ISP, not you.

So all problems you take up with your ISP, it is his responsibilty to deal
with BT.

--
Regards,
David

Please reply to News Group

"David" <(E-Mail Removed)> wrote in message
news:u83ik.36820$(E-Mail Removed)2...

> You are the customer of the ISP
> BT are the customer of the ISP, not you.
>
> So all problems you take up with your ISP, it is his responsibilty to deal
> with BT.
>
> --
> Regards,
> David
>
> Please reply to News Group

The ISP is telling me that the broadband is provided by them (obviously) but
the problem is with my BT line and that I need to contact BT and get an
engineer to call me to discuss the problem ans get the restriction lifted.
They said if I transfer my line over to them, then they could sort the
problem out for me because the line is then theirs ans their problem.
(sounds like BS to me) I refused to transfer the line over to my ISP
because I want to carry on using carrier-preselect, and my ISP doesn't offer
this service if I moved the line to them. So I am now stuck between the ISP
and BT. My line is still syncing at over 4mb right now and I am still only
getting 1996kbps at any time of day or night due to this problem.

John

On Thu, 24 Jul 2008 19:37:30 +0100, John passed an empty day by writing:

> "David" <(E-Mail Removed)> wrote in message
> news:u83ik.36820$(E-Mail Removed)2...
>
>> You are the customer of the ISP
>> BT are the customer of the ISP, not you.
>>
>> So all problems you take up with your ISP, it is his responsibilty to
>> deal with BT.
>>
>> --
>> Regards,
>> David
>>
>> Please reply to News Group
>
> The ISP is telling me that the broadband is provided by them (obviously)
> but the problem is with my BT line and that I need to contact BT and get
> an engineer to call me to discuss the problem ans get the restriction
> lifted. They said if I transfer my line over to them, then they could
> sort the problem out for me because the line is then theirs ans their
> problem. (sounds like BS to me) I refused to transfer the line over to
> my ISP because I want to carry on using carrier-preselect, and my ISP
> doesn't offer this service if I moved the line to them. So I am now
> stuck between the ISP and BT. My line is still syncing at over 4mb
> right now and I am still only getting 1996kbps at any time of day or
> night due to this problem.
>
> John
You've been told a crock of shit. The issue is your ISP. Go ahead and
ignore everyone here if you like, call BT and watch them come and charge
you £116 for telling you to call your ISP. Your choice ;-)


--
begin oefixed_in_2005.exe

John wrote:
> Just a quick query, I have a BT line with broadband provided by an
> Independant ISP..
>
> Questions:
>
> Who is responsible for the speed of the broadband service, BT or the ISP?
>

Both, in different ways.

> Who is responsible for any restrictions placed on the line?
>
Both, in different ways
> Who do I call to get the restriction lifted from the line, BT or the ISP?
>
ISP.

> The problem is a restriction is in place stopping my speed reaching over
> 2mbit, when infact the line syncronises reliably at 4124kbps all the
> time....
>
> According to the ISP, this needs reporting to BT by myself, but according
> to BT its the responsibility of the ISP to contact them to fix the problem.
>

The latter is c orrect.

> Basically I upgraded to 'upto 8mbit' service 2 years ago and have never seen
> anything above 1996kbps (on speed tests) since it was upgraded, even though
> my Netgear DG834G reliably syncs at 4124kbps all the time. I believe it is
> a restriction in the line that is stopping it going any higher than
> 1996kbps, which can be lifted by BT. (My previous service speed was
> standard 2meg)
That is indeed odd.


>
> Can anyone suggest what I need to do ??

Tell your ISP to get the whole thing reset properly by BT and restart
the ten day training period again.

If they wont, change ISP.

>
> Thanks
> John in Derby
>
>
>

John wrote:
> "David" <(E-Mail Removed)> wrote in message
> news:u83ik.36820$(E-Mail Removed)2...
>
>> You are the customer of the ISP
>> BT are the customer of the ISP, not you.
>>
>> So all problems you take up with your ISP, it is his responsibilty to deal
>> with BT.
>>
>> --
>> Regards,
>> David
>>
>> Please reply to News Group
>
> The ISP is telling me that the broadband is provided by them (obviously) but
> the problem is with my BT line and that I need to contact BT and get an
> engineer to call me to discuss the problem ans get the restriction lifted.

This is a complete lie.

> They said if I transfer my line over to them, then they could sort the
> problem out for me because the line is then theirs ans their problem.
> (sounds like BS to me) I refused to transfer the line over to my ISP
> because I want to carry on using carrier-preselect, and my ISP doesn't offer
> this service if I moved the line to them. So I am now stuck between the ISP
> and BT. My line is still syncing at over 4mb right now and I am still only
> getting 1996kbps at any time of day or night due to this problem.
>
> John
>
>

"John" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "David" <(E-Mail Removed)> wrote in message
> news:u83ik.36820$(E-Mail Removed)2...
>
>> You are the customer of the ISP
>> BT are the customer of the ISP, not you.
>>
>> So all problems you take up with your ISP, it is his responsibilty to
>> deal
>> with BT.
>>
>> --
>> Regards,
>> David
>>
>> Please reply to News Group
>
> The ISP is telling me that the broadband is provided by them (obviously)
> but
> the problem is with my BT line and that I need to contact BT and get an
> engineer to call me to discuss the problem ans get the restriction lifted.
> They said if I transfer my line over to them, then they could sort the
> problem out for me because the line is then theirs ans their problem.
> (sounds like BS to me) I refused to transfer the line over to my ISP
> because I want to carry on using carrier-preselect, and my ISP doesn't
> offer
> this service if I moved the line to them. So I am now stuck between the
> ISP
> and BT. My line is still syncing at over 4mb right now and I am still
> only
> getting 1996kbps at any time of day or night due to this problem.

Your ISP is lying. Change to somebody competent!

--
Graham J

(E-Mail Removed) wrote:
>> My line is still syncing at over 4mb right now and I am still only
>> getting 1996kbps at any time of day or night due to this problem.
>
> Your sync speed is the size of your pipe, less a bit for overheads.
Your BRAS profile is what BT limit the speed to across the backhaul, and
is normally set to a bit less than yor synch speed, to avoid data
'queuing' at the DSLAMS which aren't designed to buffer..

> Your download speed is how well your ISP fills the pipe, and can
> vary by time of day, due to any throttling, contention, or traffic
> shaping issues that your ISP is implementing.

However in your case it would seem that whilst the DSLAM has been
reprogrammed to accept a high seed synch, the BRAS is still locked to
your old 2Mbps value. Although BT has to change this, its your ISP's
reponsibility to get it done on your behalf, as you have no contract
with BT as such..


If you have
> a shiddy ISP with insufficient backhaul bandwidth who can't
> deliver adequate service, then vote with your wallet. I trust
> that you didn't sign up for a long term contract, and customer
> service in India, where their script driven problem solving
> consists of "Reinstall your operating system" if you say
> "Tried that" they say "But did you reformat your hard drive".
> It's your ISP's responsibility for fixing the problem, and you
> should be able to stick with BT, and use your own voice/
> phone call carrier, I do, because I get a cheaper call rate
> than BT for overseas calls.

Whilst this is all perfectly true, its not, I think, relevant in this case.

"SJP" <(E-Mail Removed)> wrote in message
news:zZ6dnVf4uvvw-(E-Mail Removed)...

>>
>> Can anyone suggest what I need to do ??
>>
>
> Name and shame they ISP for a start
>
Yes who are they?

I know you go to ISP with BB faults.
But just try the BT web site and report a fault via the fault system and see
what report you get and message you can leave. In my experience BT will
only look after if your talking phone has a problem though.
--
Regards,
David

Please reply to News Group