Repost - laptop cannot find printer on network...

Hello,

I still have no resolution to this issue. Quick recap: My desktop prints
flawlessly with the print server but my lap top can't even find it. From the
laptop, I cannot ping the printserver but the printserver login page comes up
when I type the IP address in a browser. Please help! (Please see last
posting below for more information)

Many thanks!!

Last posting and response below from 7/18/06: (question originally posted
7/16)

Just to clarify - I have tried reinstalling the print server driver on the
lap top using a CAT 5 cable but the lap top still cannot see the print
server... pinging to that IP results in "Request timed out..."

Thanks...

"DavidT" wrote:

> I believe you must install the print server on the laptop just like you did
> on the PC...ie install the software while you are connected to the
> printserver with CAT 5 ....
>
> "Nitaj" <(E-Mail Removed)> wrote in message
> news:1E59A455-F1D8-4912-8648-(E-Mail Removed)...
> > The print server model is a Linksys Wireless-G WPS54GU2 for USB 2.0.
> >
> > The router model is Linksys Wireless-G WRT54G v.5 .
> >
> > Right now, the print server communicates with the router wirelessly. I
> > can
> > successfully print from my desk top and surf the internet.
> >
> > I had tired to connect to the print server wirelessly from my lap top as
> > well but the print server can not be found. I tried plugging the print
> > server directly into the laptop using a network cable but no go.
> >
> > I tried connecting the print server to the router via a network cable to
> > see
> > if that would make a difference with the laptop but nothing happened
> > either.
> >
> > From the laptop, I can ping all IP addresses except for the print server.
> >
> > Please let me know if you need more info...
> >
> > Thanking you in advance...
> >
> >
> >
> > "Jack (MVP-Networking)." wrote:
> >
> >> Hi
> >>
> >> Since you can surf the Internet it should not be a core problem of your
> >> Wireless connection.
> >>
> >> It is a problem that has to do with your printer server.
> >>
> >> Unfortunately you did not provide enough info about what is the device
> >> model
> >> and how the system is connected?
> >>
> >> Jack (MVP-Networking).
> >>
> >>
> >>
> >> "Nitaj" <(E-Mail Removed)> wrote in message
> >> news:498C71D6-77FC-4235-B306-(E-Mail Removed)...
> >> > Hello,
> >> >
> >> > My wireless network consists of 1 linksys router and 1 linksys print
> >> > server.
> >> > Devices on the network include a desktop, laptop (both running Windows
> >> > XP
> >> > Pro) and an HP LaserJet 1320 printer. The network worked fine for
> >> > about
> >> > 3
> >> > months without a problem - I was able to print from both my desktop and
> >> > laptop. However, after resetting my WEP security settings, I could no
> >> > longer print from my laptop - even though it could still access the
> >> > internet
> >> > wirelessly.
> >> >
> >> > Assuming that I may have incorrectly entered the pass key, I have
> >> > quadruple
> >> > checked my security settings several times on all devices just to make
> >> > sure
> >> > that that was not the problem. The key is correct but still no
> >> > success.
> >> > Also, upon Linksys support suggestion, I totally uninstalled my
> >> > antivirus/firewall software. Rebooted. Still no results.
> >> >
> >> > I can ping the print server from my desktop (with and without the patch
> >> > cable) - but not at all from my laptop. The laptop ping's response is
> >> > simply
> >> > "request timed out". Strangely enough, I can type the print server's
> >> > IP
> >> > address into my laptop's browser and it successfully brings up the
> >> > print
> >> > server's login window.
> >> >
> >> > I tried reinstalling the "user" version of the Linksys printer server
> >> > driver
> >> > from my laptop. On reinstall, the Linksys software could not find the
> >> > print
> >> > server. The message says "make sure your printer and print server are
> >> > connected and powered on" and "make sure your print server and PC are
> >> > on
> >> > the
> >> > same LAN segment." I don't believe this message applies to my
> >> > situation -
> >> > everything is connected properly and I only have 1 router.
> >> >
> >> > I am currently using the default IPs 192.168.1.1 (router),
> >> > 192.168.1.101
> >> > (print server). These are fixed IP addresses. I have changed the
> >> > print
> >> > server ip to 192.168.1.200 and 192.168.1.50 based on a previous posting
> >> > but
> >> > still no success.
> >> >
> >> > Does anyone have any ideas on how I could narrow down this problem? I
> >> > think
> >> > it is a networking issue but I do not know where to go from here.
> >> >
> >> > Thanks!

Nitaj wrote:
> Hello,
>
> I still have no resolution to this issue. Quick recap: My desktop prints
> flawlessly with the print server but my lap top can't even find it. From the
> laptop, I cannot ping the printserver but the printserver login page comes up
> when I type the IP address in a browser. Please help! (Please see last
> posting below for more information)
>
> Many thanks!!
>
> Last posting and response below from 7/18/06: (question originally posted
> 7/16)
>
> Just to clarify - I have tried reinstalling the print server driver on the
> lap top using a CAT 5 cable but the lap top still cannot see the print
> server... pinging to that IP results in "Request timed out..."
>
> Thanks...
>
> "DavidT" wrote:
>
>> I believe you must install the print server on the laptop just like you did
>> on the PC...ie install the software while you are connected to the
>> printserver with CAT 5 ....
>>
>> "Nitaj" <(E-Mail Removed)> wrote in message
>> news:1E59A455-F1D8-4912-8648-(E-Mail Removed)...
>>> The print server model is a Linksys Wireless-G WPS54GU2 for USB 2.0.
>>>
>>> The router model is Linksys Wireless-G WRT54G v.5 .
>>>
>>> Right now, the print server communicates with the router wirelessly. I
>>> can
>>> successfully print from my desk top and surf the internet.
>>>
>>> I had tired to connect to the print server wirelessly from my lap top as
>>> well but the print server can not be found. I tried plugging the print
>>> server directly into the laptop using a network cable but no go.
>>>
>>> I tried connecting the print server to the router via a network cable to
>>> see
>>> if that would make a difference with the laptop but nothing happened
>>> either.
>>>
>>> From the laptop, I can ping all IP addresses except for the print server.
>>>
>>> Please let me know if you need more info...
>>>
>>> Thanking you in advance...
>>>
>>>
>>>
>>> "Jack (MVP-Networking)." wrote:
>>>
>>>> Hi
>>>>
>>>> Since you can surf the Internet it should not be a core problem of your
>>>> Wireless connection.
>>>>
>>>> It is a problem that has to do with your printer server.
>>>>
>>>> Unfortunately you did not provide enough info about what is the device
>>>> model
>>>> and how the system is connected?
>>>>
>>>> Jack (MVP-Networking).
>>>>
>>>>
>>>>
>>>> "Nitaj" <(E-Mail Removed)> wrote in message
>>>> news:498C71D6-77FC-4235-B306-(E-Mail Removed)...
>>>>> Hello,
>>>>>
>>>>> My wireless network consists of 1 linksys router and 1 linksys print
>>>>> server.
>>>>> Devices on the network include a desktop, laptop (both running Windows
>>>>> XP
>>>>> Pro) and an HP LaserJet 1320 printer. The network worked fine for
>>>>> about
>>>>> 3
>>>>> months without a problem - I was able to print from both my desktop and
>>>>> laptop. However, after resetting my WEP security settings, I could no
>>>>> longer print from my laptop - even though it could still access the
>>>>> internet
>>>>> wirelessly.
>>>>>
>>>>> Assuming that I may have incorrectly entered the pass key, I have
>>>>> quadruple
>>>>> checked my security settings several times on all devices just to make
>>>>> sure
>>>>> that that was not the problem. The key is correct but still no
>>>>> success.
>>>>> Also, upon Linksys support suggestion, I totally uninstalled my
>>>>> antivirus/firewall software. Rebooted. Still no results.
>>>>>
>>>>> I can ping the print server from my desktop (with and without the patch
>>>>> cable) - but not at all from my laptop. The laptop ping's response is
>>>>> simply
>>>>> "request timed out". Strangely enough, I can type the print server's
>>>>> IP
>>>>> address into my laptop's browser and it successfully brings up the
>>>>> print
>>>>> server's login window.
>>>>>
>>>>> I tried reinstalling the "user" version of the Linksys printer server
>>>>> driver
>>>>> from my laptop. On reinstall, the Linksys software could not find the
>>>>> print
>>>>> server. The message says "make sure your printer and print server are
>>>>> connected and powered on" and "make sure your print server and PC are
>>>>> on
>>>>> the
>>>>> same LAN segment." I don't believe this message applies to my
>>>>> situation -
>>>>> everything is connected properly and I only have 1 router.
>>>>>
>>>>> I am currently using the default IPs 192.168.1.1 (router),
>>>>> 192.168.1.101
>>>>> (print server). These are fixed IP addresses. I have changed the
>>>>> print
>>>>> server ip to 192.168.1.200 and 192.168.1.50 based on a previous posting
>>>>> but
>>>>> still no success.
>>>>>
>>>>> Does anyone have any ideas on how I could narrow down this problem? I
>>>>> think
>>>>> it is a networking issue but I do not know where to go from here.
>>>>>
>>>>> Thanks!

In your first post, you gave the IP address of the router and the print
server. Is the IP address of the laptop 192.168.1.xxx? Laptop subnet
mask 255.255.255.0? Checked for _all_ firewalls on the laptop (including
both Windows firewall and firewall-like features of some a/v apps)?

You could also try MSP Hans-Georg Michna's network troubleshooter at
http://winhlp.com/wxnet.htm

Hi Lem,

I just want to thank you so much. Your link to "MSP Hans-Georg Michna's
network troubleshooter" (http://winhlp.com/wxnet.htm) led me on the right
path. In the process, I ran a couple of audit programs - one being Belarc
and I discovered that TrendMicro Internet Security components was still
installed on my pc although I had attemped to uninstall it several weeks ago.
In a nutshell, TrendMicro was blocking the printserver IP address and as
soon as it was fully removed using their "PCCTool.exe" executable (1),
everything worked fine. After I reinstalled the print server drivers, I can
now ping the print server's IP address and I can now print!

Thanks so much for your excellent advice!!

----------------
(1)Detailed info:
The standard software removal failed so I used TrendMicro's "PCCTool.exe"
-- for detailed instructions, go to TrendMicro's support site:
http://esupport.trendmicro.com/suppo...ntID=en-117000.
I had so many problems with this TrendMicro application after installing it
on my WinXP Tablet PC that I NOT EVER recommend at all. User beware!

"Lem" wrote:

> Nitaj wrote:
> > Hello,
> >
> > I still have no resolution to this issue. Quick recap: My desktop prints
> > flawlessly with the print server but my lap top can't even find it. From the
> > laptop, I cannot ping the printserver but the printserver login page comes up
> > when I type the IP address in a browser. Please help! (Please see last
> > posting below for more information)
> >
> > Many thanks!!
> >
> > Last posting and response below from 7/18/06: (question originally posted
> > 7/16)
> >
> > Just to clarify - I have tried reinstalling the print server driver on the
> > lap top using a CAT 5 cable but the lap top still cannot see the print
> > server... pinging to that IP results in "Request timed out..."
> >
> > Thanks...
> >
> > "DavidT" wrote:
> >
> >> I believe you must install the print server on the laptop just like you did
> >> on the PC...ie install the software while you are connected to the
> >> printserver with CAT 5 ....
> >>
> >> "Nitaj" <(E-Mail Removed)> wrote in message
> >> news:1E59A455-F1D8-4912-8648-(E-Mail Removed)...
> >>> The print server model is a Linksys Wireless-G WPS54GU2 for USB 2.0.
> >>>
> >>> The router model is Linksys Wireless-G WRT54G v.5 .
> >>>
> >>> Right now, the print server communicates with the router wirelessly. I
> >>> can
> >>> successfully print from my desk top and surf the internet.
> >>>
> >>> I had tired to connect to the print server wirelessly from my lap top as
> >>> well but the print server can not be found. I tried plugging the print
> >>> server directly into the laptop using a network cable but no go.
> >>>
> >>> I tried connecting the print server to the router via a network cable to
> >>> see
> >>> if that would make a difference with the laptop but nothing happened
> >>> either.
> >>>
> >>> From the laptop, I can ping all IP addresses except for the print server.
> >>>
> >>> Please let me know if you need more info...
> >>>
> >>> Thanking you in advance...
> >>>
> >>>
> >>>
> >>> "Jack (MVP-Networking)." wrote:
> >>>
> >>>> Hi
> >>>>
> >>>> Since you can surf the Internet it should not be a core problem of your
> >>>> Wireless connection.
> >>>>
> >>>> It is a problem that has to do with your printer server.
> >>>>
> >>>> Unfortunately you did not provide enough info about what is the device
> >>>> model
> >>>> and how the system is connected?
> >>>>
> >>>> Jack (MVP-Networking).
> >>>>
> >>>>
> >>>>
> >>>> "Nitaj" <(E-Mail Removed)> wrote in message
> >>>> news:498C71D6-77FC-4235-B306-(E-Mail Removed)...
> >>>>> Hello,
> >>>>>
> >>>>> My wireless network consists of 1 linksys router and 1 linksys print
> >>>>> server.
> >>>>> Devices on the network include a desktop, laptop (both running Windows
> >>>>> XP
> >>>>> Pro) and an HP LaserJet 1320 printer. The network worked fine for
> >>>>> about
> >>>>> 3
> >>>>> months without a problem - I was able to print from both my desktop and
> >>>>> laptop. However, after resetting my WEP security settings, I could no
> >>>>> longer print from my laptop - even though it could still access the
> >>>>> internet
> >>>>> wirelessly.
> >>>>>
> >>>>> Assuming that I may have incorrectly entered the pass key, I have
> >>>>> quadruple
> >>>>> checked my security settings several times on all devices just to make
> >>>>> sure
> >>>>> that that was not the problem. The key is correct but still no
> >>>>> success.
> >>>>> Also, upon Linksys support suggestion, I totally uninstalled my
> >>>>> antivirus/firewall software. Rebooted. Still no results.
> >>>>>
> >>>>> I can ping the print server from my desktop (with and without the patch
> >>>>> cable) - but not at all from my laptop. The laptop ping's response is
> >>>>> simply
> >>>>> "request timed out". Strangely enough, I can type the print server's
> >>>>> IP
> >>>>> address into my laptop's browser and it successfully brings up the
> >>>>> print
> >>>>> server's login window.
> >>>>>
> >>>>> I tried reinstalling the "user" version of the Linksys printer server
> >>>>> driver
> >>>>> from my laptop. On reinstall, the Linksys software could not find the
> >>>>> print
> >>>>> server. The message says "make sure your printer and print server are
> >>>>> connected and powered on" and "make sure your print server and PC are
> >>>>> on
> >>>>> the
> >>>>> same LAN segment." I don't believe this message applies to my
> >>>>> situation -
> >>>>> everything is connected properly and I only have 1 router.
> >>>>>
> >>>>> I am currently using the default IPs 192.168.1.1 (router),
> >>>>> 192.168.1.101
> >>>>> (print server). These are fixed IP addresses. I have changed the
> >>>>> print
> >>>>> server ip to 192.168.1.200 and 192.168.1.50 based on a previous posting
> >>>>> but
> >>>>> still no success.
> >>>>>
> >>>>> Does anyone have any ideas on how I could narrow down this problem? I
> >>>>> think
> >>>>> it is a networking issue but I do not know where to go from here.
> >>>>>
> >>>>> Thanks!
>
> In your first post, you gave the IP address of the router and the print
> server. Is the IP address of the laptop 192.168.1.xxx? Laptop subnet
> mask 255.255.255.0? Checked for _all_ firewalls on the laptop (including
> both Windows firewall and firewall-like features of some a/v apps)?
>
> You could also try MSP Hans-Georg Michna's network troubleshooter at
> http://winhlp.com/wxnet.htm
>

Nitaj wrote:
> Hi Lem,
>
> I just want to thank you so much. Your link to "MSP Hans-Georg Michna's
> network troubleshooter" (http://winhlp.com/wxnet.htm) led me on the right
> path. In the process, I ran a couple of audit programs - one being Belarc
> and I discovered that TrendMicro Internet Security components was still
> installed on my pc although I had attemped to uninstall it several weeks ago.
> In a nutshell, TrendMicro was blocking the printserver IP address and as
> soon as it was fully removed using their "PCCTool.exe" executable (1),
> everything worked fine. After I reinstalled the print server drivers, I can
> now ping the print server's IP address and I can now print!
>
> Thanks so much for your excellent advice!!
>
> ----------------
> (1)Detailed info:
> The standard software removal failed so I used TrendMicro's "PCCTool.exe"
> -- for detailed instructions, go to TrendMicro's support site:
> http://esupport.trendmicro.com/suppo...ntID=en-117000.
> I had so many problems with this TrendMicro application after installing it
> on my WinXP Tablet PC that I NOT EVER recommend at all. User beware!
>
> "Lem" wrote:
>
>> Nitaj wrote:
>>> Hello,
>>>
>>> I still have no resolution to this issue. Quick recap: My desktop prints
>>> flawlessly with the print server but my lap top can't even find it. From the
>>> laptop, I cannot ping the printserver but the printserver login page comes up
>>> when I type the IP address in a browser. Please help! (Please see last
>>> posting below for more information)
>>>
>>> Many thanks!!
>>>
>>> Last posting and response below from 7/18/06: (question originally posted
>>> 7/16)
>>>
>>> Just to clarify - I have tried reinstalling the print server driver on the
>>> lap top using a CAT 5 cable but the lap top still cannot see the print
>>> server... pinging to that IP results in "Request timed out..."
>>>
>>> Thanks...
>>>
>>> "DavidT" wrote:
>>>
>>>> I believe you must install the print server on the laptop just like you did
>>>> on the PC...ie install the software while you are connected to the
>>>> printserver with CAT 5 ....
>>>>
>>>> "Nitaj" <(E-Mail Removed)> wrote in message
>>>> news:1E59A455-F1D8-4912-8648-(E-Mail Removed)...
>>>>> The print server model is a Linksys Wireless-G WPS54GU2 for USB 2.0.
>>>>>
>>>>> The router model is Linksys Wireless-G WRT54G v.5 .
>>>>>
>>>>> Right now, the print server communicates with the router wirelessly. I
>>>>> can
>>>>> successfully print from my desk top and surf the internet.
>>>>>
>>>>> I had tired to connect to the print server wirelessly from my lap top as
>>>>> well but the print server can not be found. I tried plugging the print
>>>>> server directly into the laptop using a network cable but no go.
>>>>>
>>>>> I tried connecting the print server to the router via a network cable to
>>>>> see
>>>>> if that would make a difference with the laptop but nothing happened
>>>>> either.
>>>>>
>>>>> From the laptop, I can ping all IP addresses except for the print server.
>>>>>
>>>>> Please let me know if you need more info...
>>>>>
>>>>> Thanking you in advance...
>>>>>
>>>>>
>>>>>
>>>>> "Jack (MVP-Networking)." wrote:
>>>>>
>>>>>> Hi
>>>>>>
>>>>>> Since you can surf the Internet it should not be a core problem of your
>>>>>> Wireless connection.
>>>>>>
>>>>>> It is a problem that has to do with your printer server.
>>>>>>
>>>>>> Unfortunately you did not provide enough info about what is the device
>>>>>> model
>>>>>> and how the system is connected?
>>>>>>
>>>>>> Jack (MVP-Networking).
>>>>>>
>>>>>>
>>>>>>
>>>>>> "Nitaj" <(E-Mail Removed)> wrote in message
>>>>>> news:498C71D6-77FC-4235-B306-(E-Mail Removed)...
>>>>>>> Hello,
>>>>>>>
>>>>>>> My wireless network consists of 1 linksys router and 1 linksys print
>>>>>>> server.
>>>>>>> Devices on the network include a desktop, laptop (both running Windows
>>>>>>> XP
>>>>>>> Pro) and an HP LaserJet 1320 printer. The network worked fine for
>>>>>>> about
>>>>>>> 3
>>>>>>> months without a problem - I was able to print from both my desktop and
>>>>>>> laptop. However, after resetting my WEP security settings, I could no
>>>>>>> longer print from my laptop - even though it could still access the
>>>>>>> internet
>>>>>>> wirelessly.
>>>>>>>
>>>>>>> Assuming that I may have incorrectly entered the pass key, I have
>>>>>>> quadruple
>>>>>>> checked my security settings several times on all devices just to make
>>>>>>> sure
>>>>>>> that that was not the problem. The key is correct but still no
>>>>>>> success.
>>>>>>> Also, upon Linksys support suggestion, I totally uninstalled my
>>>>>>> antivirus/firewall software. Rebooted. Still no results.
>>>>>>>
>>>>>>> I can ping the print server from my desktop (with and without the patch
>>>>>>> cable) - but not at all from my laptop. The laptop ping's response is
>>>>>>> simply
>>>>>>> "request timed out". Strangely enough, I can type the print server's
>>>>>>> IP
>>>>>>> address into my laptop's browser and it successfully brings up the
>>>>>>> print
>>>>>>> server's login window.
>>>>>>>
>>>>>>> I tried reinstalling the "user" version of the Linksys printer server
>>>>>>> driver
>>>>>>> from my laptop. On reinstall, the Linksys software could not find the
>>>>>>> print
>>>>>>> server. The message says "make sure your printer and print server are
>>>>>>> connected and powered on" and "make sure your print server and PC are
>>>>>>> on
>>>>>>> the
>>>>>>> same LAN segment." I don't believe this message applies to my
>>>>>>> situation -
>>>>>>> everything is connected properly and I only have 1 router.
>>>>>>>
>>>>>>> I am currently using the default IPs 192.168.1.1 (router),
>>>>>>> 192.168.1.101
>>>>>>> (print server). These are fixed IP addresses. I have changed the
>>>>>>> print
>>>>>>> server ip to 192.168.1.200 and 192.168.1.50 based on a previous posting
>>>>>>> but
>>>>>>> still no success.
>>>>>>>
>>>>>>> Does anyone have any ideas on how I could narrow down this problem? I
>>>>>>> think
>>>>>>> it is a networking issue but I do not know where to go from here.
>>>>>>>
>>>>>>> Thanks!
>> In your first post, you gave the IP address of the router and the print
>> server. Is the IP address of the laptop 192.168.1.xxx? Laptop subnet
>> mask 255.255.255.0? Checked for _all_ firewalls on the laptop (including
>> both Windows firewall and firewall-like features of some a/v apps)?
>>
>> You could also try MSP Hans-Georg Michna's network troubleshooter at
>> http://winhlp.com/wxnet.htm
>>
You're welcome. Glad you got it sorted out.