remote desktop timing out. Help!

I have been using remote desktop for months to access our terminal server
from my laptop. I am hardwired to my modem using earthlink cable. It always
worked fine. SUddenly it has started timing out on me. My web access works
fine, and I can use remoted desktop on my laptop form friend's houses using
their intenet connection, but mine now it just times out on me. Earthlink
help was of no help to me at all. I can ping the server fine, get to the web
OK, just can't get the remote desktop connection. ANy idea what would cause
this? Any help is greatly appreciated.

Can you telnet port 80 from your laptop?

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"Jim Burke in Novi" <(E-Mail Removed)> wrote in
message news0974152-0FC1-4210-AEF9-(E-Mail Removed)...
>I have been using remote desktop for months to access our terminal server
> from my laptop. I am hardwired to my modem using earthlink cable. It
> always
> worked fine. SUddenly it has started timing out on me. My web access works
> fine, and I can use remoted desktop on my laptop form friend's houses
> using
> their intenet connection, but mine now it just times out on me. Earthlink
> help was of no help to me at all. I can ping the server fine, get to the
> web
> OK, just can't get the remote desktop connection. ANy idea what would
> cause
> this? Any help is greatly appreciated.

I did successfully establish a telnet session the other day. I had seen that
suggested somewhere when I was searching the net for explanations. I don't
think it was port 80 though. I'd try telnet-ing port 80 right now, but I
don't remember the exact format of the telnet command. I'll chck the net
again to see if I can find that. I can ping the IP OK, and all other users
are getting to the terminal server OK.

"Robert L. (MS-MVP)" wrote:

> Can you telnet port 80 from your laptop?
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
>
>
> "Jim Burke in Novi" <(E-Mail Removed)> wrote in
> message news0974152-0FC1-4210-AEF9-(E-Mail Removed)...
> >I have been using remote desktop for months to access our terminal server
> > from my laptop. I am hardwired to my modem using earthlink cable. It
> > always
> > worked fine. SUddenly it has started timing out on me. My web access works
> > fine, and I can use remoted desktop on my laptop form friend's houses
> > using
> > their intenet connection, but mine now it just times out on me. Earthlink
> > help was of no help to me at all. I can ping the server fine, get to the
> > web
> > OK, just can't get the remote desktop connection. ANy idea what would
> > cause
> > this? Any help is greatly appreciated.
>
>

Just tried telnet-ing port 80, that didn't work. I used port 3389 and that
worked fine.

"Robert L. (MS-MVP)" wrote:

> Can you telnet port 80 from your laptop?
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
>
>
> "Jim Burke in Novi" <(E-Mail Removed)> wrote in
> message news0974152-0FC1-4210-AEF9-(E-Mail Removed)...
> >I have been using remote desktop for months to access our terminal server
> > from my laptop. I am hardwired to my modem using earthlink cable. It
> > always
> > worked fine. SUddenly it has started timing out on me. My web access works
> > fine, and I can use remoted desktop on my laptop form friend's houses
> > using
> > their intenet connection, but mine now it just times out on me. Earthlink
> > help was of no help to me at all. I can ping the server fine, get to the
> > web
> > OK, just can't get the remote desktop connection. ANy idea what would
> > cause
> > this? Any help is greatly appreciated.
>
>

Sorry, it is port 3389. For troubleshooting, you may want to start the
windows with clean boot.

Windows generalHow to run Windows OS with a clean boot · How to Run Windows
Safe Mode with Networking · How to setup DHCP for IP Phone How to sort
programs in Start ...
http://www.howtonetworking.com/Windo...owsgeneral.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"Jim Burke in Novi" <(E-Mail Removed)> wrote in
message news:0B83E3BE-9907-4989-95AC-(E-Mail Removed)...
> Just tried telnet-ing port 80, that didn't work. I used port 3389 and that
> worked fine.
>
> "Robert L. (MS-MVP)" wrote:
>
>> Can you telnet port 80 from your laptop?
>>
>> --
>> Bob Lin, MS-MVP, MCSE & CNE
>> Networking, Internet, Routing, VPN Troubleshooting on
>> http://www.ChicagoTech.net
>> How to Setup Windows, Network, VPN & Remote Access on
>> http://www.HowToNetworking.com
>>
>>
>> "Jim Burke in Novi" <(E-Mail Removed)> wrote in
>> message news0974152-0FC1-4210-AEF9-(E-Mail Removed)...
>> >I have been using remote desktop for months to access our terminal
>> >server
>> > from my laptop. I am hardwired to my modem using earthlink cable. It
>> > always
>> > worked fine. SUddenly it has started timing out on me. My web access
>> > works
>> > fine, and I can use remoted desktop on my laptop form friend's houses
>> > using
>> > their intenet connection, but mine now it just times out on me.
>> > Earthlink
>> > help was of no help to me at all. I can ping the server fine, get to
>> > the
>> > web
>> > OK, just can't get the remote desktop connection. ANy idea what would
>> > cause
>> > this? Any help is greatly appreciated.
>>
>>

Success! Partly, anyways. The clean boot allowed me to use remote desktop.
And I found that my Firewall is what is preventing me from using remote
desktop from home. Thanks much for getting mr to this point. But there are
some things here I don't understand - bear with me, I'm no network or
firewall guy, strictly a programmer with too much mainframe background:

1) I use Windows Live OneCare, and turn the firewall on/off through it. I
had previously turned the firewall off thru OneCare to see if that was the
problem, and this did not allow me to use remote desktop. I made SURE it was
off, even re-booted with it turned off. Why would this not have worked, while
disabling the firewall thru the msconfig services tab did work? Are the
LiveOnecare firewall and windows firewall two different things?

2) Why do I only have the problem only when I'm trying to use remote desktop
from home? I can successfully use it anywhere else I've tried via wireless
connections, with the firewall on, as I'm doing right now.

3) Are there some firewall-related settings I need to look at/change in
order to get my remote desktop to work from home? I know nothing about
Firewall, other than that I need it and what I've mentioned here! Again,
thanks for the help. It's a relief to at least know there's a workaround,
though i don;t want ot have to keep turning the firewall on/off when I'm at
home (which is most of the time).


"Robert L. (MS-MVP)" wrote:

> Sorry, it is port 3389. For troubleshooting, you may want to start the
> windows with clean boot.
>
> Windows generalHow to run Windows OS with a clean boot · How to Run Windows
> Safe Mode with Networking · How to setup DHCP for IP Phone How to sort
> programs in Start ...
> http://www.howtonetworking.com/Windo...owsgeneral.htm
>
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
>
>
> "Jim Burke in Novi" <(E-Mail Removed)> wrote in
> message news:0B83E3BE-9907-4989-95AC-(E-Mail Removed)...
> > Just tried telnet-ing port 80, that didn't work. I used port 3389 and that
> > worked fine.
> >
> > "Robert L. (MS-MVP)" wrote:
> >
> >> Can you telnet port 80 from your laptop?
> >>
> >> --
> >> Bob Lin, MS-MVP, MCSE & CNE
> >> Networking, Internet, Routing, VPN Troubleshooting on
> >> http://www.ChicagoTech.net
> >> How to Setup Windows, Network, VPN & Remote Access on
> >> http://www.HowToNetworking.com
> >>
> >>
> >> "Jim Burke in Novi" <(E-Mail Removed)> wrote in
> >> message news0974152-0FC1-4210-AEF9-(E-Mail Removed)...
> >> >I have been using remote desktop for months to access our terminal
> >> >server
> >> > from my laptop. I am hardwired to my modem using earthlink cable. It
> >> > always
> >> > worked fine. SUddenly it has started timing out on me. My web access
> >> > works
> >> > fine, and I can use remoted desktop on my laptop form friend's houses
> >> > using
> >> > their intenet connection, but mine now it just times out on me.
> >> > Earthlink
> >> > help was of no help to me at all. I can ping the server fine, get to
> >> > the
> >> > web
> >> > OK, just can't get the remote desktop connection. ANy idea what would
> >> > cause
> >> > this? Any help is greatly appreciated.
> >>
> >>
>
>

Yet another firewall question. I'm even more confused now. When I try to do
anything with the firewall thru Control Panel, it tells me that firewall is
turned off. SO does this mean that I only hae the live one care firewall on?
ANd in control panel's firewall settings, I can't make any changes there -
it says 'For your security, some settings are controlled by Group Policy'. So
if I have to make changes to this, how do I do it?

"Robert L. (MS-MVP)" wrote:

> Sorry, it is port 3389. For troubleshooting, you may want to start the
> windows with clean boot.
>
> Windows generalHow to run Windows OS with a clean boot · How to Run Windows
> Safe Mode with Networking · How to setup DHCP for IP Phone How to sort
> programs in Start ...
> http://www.howtonetworking.com/Windo...owsgeneral.htm
>
>
> --
> Bob Lin, MS-MVP, MCSE & CNE
> Networking, Internet, Routing, VPN Troubleshooting on
> http://www.ChicagoTech.net
> How to Setup Windows, Network, VPN & Remote Access on
> http://www.HowToNetworking.com
>
>
> "Jim Burke in Novi" <(E-Mail Removed)> wrote in
> message news:0B83E3BE-9907-4989-95AC-(E-Mail Removed)...
> > Just tried telnet-ing port 80, that didn't work. I used port 3389 and that
> > worked fine.
> >
> > "Robert L. (MS-MVP)" wrote:
> >
> >> Can you telnet port 80 from your laptop?
> >>
> >> --
> >> Bob Lin, MS-MVP, MCSE & CNE
> >> Networking, Internet, Routing, VPN Troubleshooting on
> >> http://www.ChicagoTech.net
> >> How to Setup Windows, Network, VPN & Remote Access on
> >> http://www.HowToNetworking.com
> >>
> >>
> >> "Jim Burke in Novi" <(E-Mail Removed)> wrote in
> >> message news0974152-0FC1-4210-AEF9-(E-Mail Removed)...
> >> >I have been using remote desktop for months to access our terminal
> >> >server
> >> > from my laptop. I am hardwired to my modem using earthlink cable. It
> >> > always
> >> > worked fine. SUddenly it has started timing out on me. My web access
> >> > works
> >> > fine, and I can use remoted desktop on my laptop form friend's houses
> >> > using
> >> > their intenet connection, but mine now it just times out on me.
> >> > Earthlink
> >> > help was of no help to me at all. I can ping the server fine, get to
> >> > the
> >> > web
> >> > OK, just can't get the remote desktop connection. ANy idea what would
> >> > cause
> >> > this? Any help is greatly appreciated.
> >>
> >>
>
>