Remote Assistancs - best way to set up?

I would like to offer remote assistance to the users on our network.

1. How do I set this up?

The network is 2003 standard server with DC that handles AD, DHCP, DNS. All
users are XP Pro.
--
Thanks, Steve

This how to may help,

How to configure remote assistance How to configure and use Remote Assistance without sending invitation. Remote Assistance provides a way for you to get the help you need when you run into ...
http://www.howtonetworking.com/Remot...assitance0.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"SteveP" <(E-Mail Removed)> wrote in message news:7D2B6DEC-11F7-4CF0-ADA3-(E-Mail Removed)...
I would like to offer remote assistance to the users on our network.

1. How do I set this up?

The network is 2003 standard server with DC that handles AD, DHCP, DNS. All
users are XP Pro.
--
Thanks, Steve

I don't think you have to "set it up",...I think it is already there, you
just have to use it. I think it is even already turned on by default on the
Clients,...if not then turn it on.

I have never personally used it,..but I believe it just genrates an email
for the user and they send it to someone (like you),...the email has a link
that when you select it, it will connect to the client's machine with RA.

It will not work with Windows 2000 no matter which end it is on. Sounds
like you are ok as far as that goes.

--
Phillip Windell [MCP, MVP, CCNA]
www.wandtv.com





"SteveP" <(E-Mail Removed)> wrote in message
news:7D2B6DEC-11F7-4CF0-ADA3-(E-Mail Removed)...
> I would like to offer remote assistance to the users on our network.
>
> 1. How do I set this up?
>
> The network is 2003 standard server with DC that handles AD, DHCP, DNS.
All
> users are XP Pro.
> --
> Thanks, Steve

Ah! Very good. I had fogotten that there was a non-invitation method. I'll
have to dig into that later, it may be useful here for me.

--
Phillip Windell [MCP, MVP, CCNA]
www.wandtv.com
-----------------------------------------------------
Understanding the ISA 2004 Access Rule Processing
http://www.isaserver.org/articles/IS...cessRules.html

Troubleshooting Client Authentication on Access Rules in ISA Server 2004
http://download.microsoft.com/downlo...7/ts_rules.doc

Microsoft Internet Security & Acceleration Server: Guidance
http://www.microsoft.com/isaserver/t...dance/2004.asp
http://www.microsoft.com/isaserver/t...dance/2000.asp

Microsoft Internet Security & Acceleration Server: Partners
http://www.microsoft.com/isaserver/partners/default.asp

Deployment Guidelines for ISA Server 2004 Enterprise Edition
http://www.microsoft.com/technet/pro...isaserver.mspx
-----------------------------------------------------



"Robert L [MS-MVP]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
This how to may help,

How to configure remote assistance How to configure and use Remote
Assistance without sending invitation. Remote Assistance provides a way for
you to get the help you need when you run into ...
http://www.howtonetworking.com/Remot...assitance0.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
"SteveP" <(E-Mail Removed)> wrote in message
news:7D2B6DEC-11F7-4CF0-ADA3-(E-Mail Removed)...
I would like to offer remote assistance to the users on our network.

1. How do I set this up?

The network is 2003 standard server with DC that handles AD, DHCP, DNS. All
users are XP Pro.
--
Thanks, Steve

Hi Steve,

Check following articles:

306800 HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/default...b;EN-US;306800

306791 HOW TO: Provide Remote Assistance in Response to an E-mail
Invitation in Windows XP
http://support.microsoft.com/default...b;EN-US;306791

306556 HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows
XP
http://support.microsoft.com/default...b;EN-US;306556

306757 HOW TO: Obtain Remote Assistance by Sending an E-mail Message in
Windows XP
http://support.microsoft.com/default...b;EN-US;306757

305608 HOW TO: Enable Remote Assistance in Windows XP
http://support.microsoft.com/default...b;EN-US;305608

301527 How to configure a computer to receive Remote Assistance offers in
Windows Server 2003 and in Windows XP
http://support.microsoft.com/default...b;EN-US;301527

Hope these information helps. If there are still anything unclear, please
feel free to let me know. I'm glad to provide information.


Best regards,

Vincent Xu
Microsoft Online Partner Support

================================================== ====
Get Secure! - www.microsoft.com/security
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties,and confers no rights.
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--------------------
>>Thread-Topic: Remote Assistancs - best way to set up?
>>thread-index: Acabrl1m7YDj7CijQqa+YL7zN4XA4Q==
>>X-WBNR-Posting-Host: 70.171.42.251
>>From: =?Utf-8?B?U3RldmVQ?= <(E-Mail Removed)>
>>Subject: Remote Assistancs - best way to set up?
>>Date: Thu, 29 Jun 2006 12:01:02 -0700
>>Lines: 8
>>Message-ID: <7D2B6DEC-11F7-4CF0-ADA3-(E-Mail Removed)>
>>MIME-Version: 1.0
>>Content-Type: text/plain;
>> charset="Utf-8"
>>Content-Transfer-Encoding: 7bit
>>X-Newsreader: Microsoft CDO for Windows 2000
>>Content-Class: urn:content-classes:message
>>Importance: normal
>>Priority: normal
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
>>Newsgroups: microsoft.public.windows.server.networking
>>Path: TK2MSFTNGXA01.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.networking:39957
>>NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
>>X-Tomcat-NG: microsoft.public.windows.server.networking
>>
>>I would like to offer remote assistance to the users on our network.
>>
>>1. How do I set this up?
>>
>>The network is 2003 standard server with DC that handles AD, DHCP, DNS.
All
>>users are XP Pro.
>>--
>>Thanks, Steve
>>

I knew this was a more complicated issue than just sending an offer for help.
There needs to be group policy and some other things. I'll study all the
links you gentlemen have provided and post back early next week.

Thanks for steering me in the right direction.
--
Thanks, Steve


"Vincent Xu [MSFT]" wrote:

> Hi Steve,
>
> Check following articles:
>
> 306800 HOW TO: Provide Remote Assistance In Response to Windows Messenger
> Invitation in Windows XP
> http://support.microsoft.com/default...b;EN-US;306800
>
> 306791 HOW TO: Provide Remote Assistance in Response to an E-mail
> Invitation in Windows XP
> http://support.microsoft.com/default...b;EN-US;306791
>
> 306556 HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows
> XP
> http://support.microsoft.com/default...b;EN-US;306556
>
> 306757 HOW TO: Obtain Remote Assistance by Sending an E-mail Message in
> Windows XP
> http://support.microsoft.com/default...b;EN-US;306757
>
> 305608 HOW TO: Enable Remote Assistance in Windows XP
> http://support.microsoft.com/default...b;EN-US;305608
>
> 301527 How to configure a computer to receive Remote Assistance offers in
> Windows Server 2003 and in Windows XP
> http://support.microsoft.com/default...b;EN-US;301527
>
> Hope these information helps. If there are still anything unclear, please
> feel free to let me know. I'm glad to provide information.
>
>
> Best regards,
>
> Vincent Xu
> Microsoft Online Partner Support
>
> ================================================== ====
> Get Secure! - www.microsoft.com/security
> ================================================== ====
> When responding to posts, please "Reply to Group" via your newsreader so
> that others
> may learn and benefit from this issue.
> ================================================== ====
> This posting is provided "AS IS" with no warranties,and confers no rights.
> ================================================== ====
>
>
>
> --------------------
> >>Thread-Topic: Remote Assistancs - best way to set up?
> >>thread-index: Acabrl1m7YDj7CijQqa+YL7zN4XA4Q==
> >>X-WBNR-Posting-Host: 70.171.42.251
> >>From: =?Utf-8?B?U3RldmVQ?= <(E-Mail Removed)>
> >>Subject: Remote Assistancs - best way to set up?
> >>Date: Thu, 29 Jun 2006 12:01:02 -0700
> >>Lines: 8
> >>Message-ID: <7D2B6DEC-11F7-4CF0-ADA3-(E-Mail Removed)>
> >>MIME-Version: 1.0
> >>Content-Type: text/plain;
> >> charset="Utf-8"
> >>Content-Transfer-Encoding: 7bit
> >>X-Newsreader: Microsoft CDO for Windows 2000
> >>Content-Class: urn:content-classes:message
> >>Importance: normal
> >>Priority: normal
> >>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
> >>Newsgroups: microsoft.public.windows.server.networking
> >>Path: TK2MSFTNGXA01.phx.gbl
> >>Xref: TK2MSFTNGXA01.phx.gbl
> microsoft.public.windows.server.networking:39957
> >>NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
> >>X-Tomcat-NG: microsoft.public.windows.server.networking
> >>
> >>I would like to offer remote assistance to the users on our network.
> >>
> >>1. How do I set this up?
> >>
> >>The network is 2003 standard server with DC that handles AD, DHCP, DNS.
> All
> >>users are XP Pro.
> >>--
> >>Thanks, Steve
> >>
>
>

Hi Steve,

It is always my pleasure to be of assistance.

Let me know if you still have concerns in this issue.

Have a good day!


Best regards,

Vincent Xu
Microsoft Online Partner Support

================================================== ====
Get Secure! - www.microsoft.com/security
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties,and confers no rights.
================================================== ====



--------------------
>>Thread-Topic: Remote Assistancs - best way to set up?
>>thread-index: AcacQ2xmAELzzgOXSoabuTX30QF86w==
>>X-WBNR-Posting-Host: 70.171.42.251
>>From: =?Utf-8?B?U3RldmVQ?= <(E-Mail Removed)>
>>References: <7D2B6DEC-11F7-4CF0-ADA3-(E-Mail Removed)>
<(E-Mail Removed)>
>>Subject: RE: Remote Assistancs - best way to set up?
>>Date: Fri, 30 Jun 2006 05:48:02 -0700
>>Lines: 96
>>Message-ID: <D1F8F509-4AE6-479D-A6B2-(E-Mail Removed)>
>>MIME-Version: 1.0
>>Content-Type: text/plain;
>> charset="Utf-8"
>>Content-Transfer-Encoding: 7bit
>>X-Newsreader: Microsoft CDO for Windows 2000
>>Content-Class: urn:content-classes:message
>>Importance: normal
>>Priority: normal
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
>>Newsgroups: microsoft.public.windows.server.networking
>>Path: TK2MSFTNGXA01.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.networking:39981
>>NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
>>X-Tomcat-NG: microsoft.public.windows.server.networking
>>
>>I knew this was a more complicated issue than just sending an offer for
help.
>> There needs to be group policy and some other things. I'll study all
the
>>links you gentlemen have provided and post back early next week.
>>
>>Thanks for steering me in the right direction.
>>--
>>Thanks, Steve
>>
>>
>>"Vincent Xu [MSFT]" wrote:
>>
>>> Hi Steve,
>>>
>>> Check following articles:
>>>
>>> 306800 HOW TO: Provide Remote Assistance In Response to Windows
Messenger
>>> Invitation in Windows XP
>>> http://support.microsoft.com/default...b;EN-US;306800
>>>
>>> 306791 HOW TO: Provide Remote Assistance in Response to an E-mail
>>> Invitation in Windows XP
>>> http://support.microsoft.com/default...b;EN-US;306791
>>>
>>> 306556 HOW TO: Obtain Remote Assistance Using Windows Messenger in
Windows
>>> XP
>>> http://support.microsoft.com/default...b;EN-US;306556
>>>
>>> 306757 HOW TO: Obtain Remote Assistance by Sending an E-mail Message in
>>> Windows XP
>>> http://support.microsoft.com/default...b;EN-US;306757
>>>
>>> 305608 HOW TO: Enable Remote Assistance in Windows XP
>>> http://support.microsoft.com/default...b;EN-US;305608
>>>
>>> 301527 How to configure a computer to receive Remote Assistance offers
in
>>> Windows Server 2003 and in Windows XP
>>> http://support.microsoft.com/default...b;EN-US;301527
>>>
>>> Hope these information helps. If there are still anything unclear,
please
>>> feel free to let me know. I'm glad to provide information.
>>>
>>>
>>> Best regards,
>>>
>>> Vincent Xu
>>> Microsoft Online Partner Support
>>>
>>> ================================================== ====
>>> Get Secure! - www.microsoft.com/security
>>> ================================================== ====
>>> When responding to posts, please "Reply to Group" via your newsreader
so
>>> that others
>>> may learn and benefit from this issue.
>>> ================================================== ====
>>> This posting is provided "AS IS" with no warranties,and confers no
rights.
>>> ================================================== ====
>>>
>>>
>>>
>>> --------------------
>>> >>Thread-Topic: Remote Assistancs - best way to set up?
>>> >>thread-index: Acabrl1m7YDj7CijQqa+YL7zN4XA4Q==
>>> >>X-WBNR-Posting-Host: 70.171.42.251
>>> >>From: =?Utf-8?B?U3RldmVQ?= <(E-Mail Removed)>
>>> >>Subject: Remote Assistancs - best way to set up?
>>> >>Date: Thu, 29 Jun 2006 12:01:02 -0700
>>> >>Lines: 8
>>> >>Message-ID: <7D2B6DEC-11F7-4CF0-ADA3-(E-Mail Removed)>
>>> >>MIME-Version: 1.0
>>> >>Content-Type: text/plain;
>>> >> charset="Utf-8"
>>> >>Content-Transfer-Encoding: 7bit
>>> >>X-Newsreader: Microsoft CDO for Windows 2000
>>> >>Content-Class: urn:content-classes:message
>>> >>Importance: normal
>>> >>Priority: normal
>>> >>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
>>> >>Newsgroups: microsoft.public.windows.server.networking
>>> >>Path: TK2MSFTNGXA01.phx.gbl
>>> >>Xref: TK2MSFTNGXA01.phx.gbl
>>> microsoft.public.windows.server.networking:39957
>>> >>NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
>>> >>X-Tomcat-NG: microsoft.public.windows.server.networking
>>> >>
>>> >>I would like to offer remote assistance to the users on our network.
>>> >>
>>> >>1. How do I set this up?
>>> >>
>>> >>The network is 2003 standard server with DC that handles AD, DHCP,
DNS.
>>> All
>>> >>users are XP Pro.
>>> >>--
>>> >>Thanks, Steve
>>> >>
>>>
>>>
>>