Reliable ADSL ISP with a fixed IP - current suggestions?

Hi,

I have a small business which has its own www/email server running on
a 256/512 ADSL. The usage is very light.

We also have a backup server at another location (a private house) so
if the above connection failed we just have to change the DNS settings
to point the nameservers to the backup server.

Currently we use Clara for the business connection, and Zen for the
second (backup) one.

Clara are awful, with useless customer service and useless tech
support. Their uptime is OK though; I have to switch the ADSL modem
off/on perhaps a few times a year and Clara tend to have an answering
machine on their business tech supp # telling people to do that...

I want to move to another ISP but I don't want to go to Zen (who have
been really excellent in every way) because one should never have the
main and the backup server on the same ISP, for obvious reasons.

We just need a basic ADSL service, with no webspace, no pop/smtp, no
webmail, no dial-in (I suppose ISDN dial-in might be a plus; we have a
ISDN-fallback router) and one fixed IP with the possibility of getting
a 2nd one later (for a https shopping trolley). It's not even
necessary to keep the old phone # because it's a throwaway ADSL-only
line.

There are the obvious names like Plusnet but people I know who are
with them are always moaning about their dickhead customer service
staff, etc.

Any suggestions really appreciated.

"Peter" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi,
>
> I have a small business which has its own www/email server running on
> a 256/512 ADSL. The usage is very light.
>
> We also have a backup server at another location (a private house) so
> if the above connection failed we just have to change the DNS settings
> to point the nameservers to the backup server.
>
> Currently we use Clara for the business connection, and Zen for the
> second (backup) one.
>
> Clara are awful, with useless customer service and useless tech
> support. Their uptime is OK though; I have to switch the ADSL modem
> off/on perhaps a few times a year and Clara tend to have an answering
> machine on their business tech supp # telling people to do that...
>
> I want to move to another ISP but I don't want to go to Zen (who have
> been really excellent in every way) because one should never have the
> main and the backup server on the same ISP, for obvious reasons.
>
> We just need a basic ADSL service, with no webspace, no pop/smtp, no
> webmail, no dial-in (I suppose ISDN dial-in might be a plus; we have a
> ISDN-fallback router) and one fixed IP with the possibility of getting
> a 2nd one later (for a https shopping trolley). It's not even
> necessary to keep the old phone # because it's a throwaway ADSL-only
> line.
>
> There are the obvious names like Plusnet but people I know who are
> with them are always moaning about their dickhead customer service
> staff, etc.
>
> Any suggestions really appreciated.
>

Hi
I am with plusnet but dont feel able to recommend them at present (referals
or no referals) Newnet look good and offer lite useage for about £12 per
month - failing that have a look at Vispa - both considerably outperform
plusnet on everything on ADSLGUIDE comparison tool
hope this helps
Roy

I've used Netservices for 2 years. QoS is fine, including dealing with
billing and technical support. Not the cheapest (£19.99 + VAT) but
does the job.

Their web site is - www.netservicesplc.com.

Nick Ward
www.recordmycall.co.uk

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
I've used Netservices for 2 years. QoS is fine, including dealing with
billing and technical support. Not the cheapest (£19.99 + VAT) but
does the job.

Their web site is - www.netservicesplc.com.

Hi m8
are you sure? very expensive and consistant poor performance here ==>
http://www.adslguide.org.uk/isps/com...action=Compare
cheers
Roy

Yes, I've been happy with Netservices ADSL. Even when there's been a
problem, the customer service has done its job. To put it another way,
I've never been inclined to change ISP, where as many who post here
seem to end up with a compounded problem of an initial fault and lousy
customer service.

Regards, Nick

(E-Mail Removed) wrote:

>Yes, I've been happy with Netservices ADSL. Even when there's been a
>problem, the customer service has done its job. To put it another way,
>I've never been inclined to change ISP, where as many who post here
>seem to end up with a compounded problem of an initial fault and lousy
>customer service.
>
>Regards, Nick

They do trade only, unfortunately. They sell ADSL packages to
resellers who then deal with the users.

"Peter" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> (E-Mail Removed) wrote:
>
>>Yes, I've been happy with Netservices ADSL. Even when there's been a
>>problem, the customer service has done its job. To put it another way,
>>I've never been inclined to change ISP, where as many who post here
>>seem to end up with a compounded problem of an initial fault and lousy
>>customer service.
>>
>>Regards, Nick
>
> They do trade only, unfortunately. They sell ADSL packages to
> resellers who then deal with the users.
>
Hi
no I think they also do endusers but according to adslguides camparison
thing not only are they obscenely expensive they are also slow. unreliable
and customer services aint that hot either LOLOL
http://www.adslguide.org.uk/isps/com...action=Compare
and
http://www.nsadsl.eng.net/
offering a 2meg home for £40+vat?? per month lolol

"keymaster" <news@satellite*PANTS*.plus.com> wrote:

>
>"Peter" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed).. .
>>
>> (E-Mail Removed) wrote:
>>
>>>Yes, I've been happy with Netservices ADSL. Even when there's been a
>>>problem, the customer service has done its job. To put it another way,
>>>I've never been inclined to change ISP, where as many who post here
>>>seem to end up with a compounded problem of an initial fault and lousy
>>>customer service.
>>>
>>>Regards, Nick
>>
>> They do trade only, unfortunately. They sell ADSL packages to
>> resellers who then deal with the users.
>>
>Hi
> no I think they also do endusers but according to adslguides camparison
>thing not only are they obscenely expensive they are also slow. unreliable
>and customer services aint that hot either LOLOL
>http://www.adslguide.org.uk/isps/com...action=Compare
>and
>http://www.nsadsl.eng.net/
>offering a 2meg home for £40+vat?? per month lolol
>

I phoned up one of their recommendations, Fasthost, who were amazingly
curt on the phone.

Anyway, I am going to Eclipse, on the recommendation of a business
colleague who uses them at a number of sites. Their customer service
appears excellent; very switched on.

I just need to get the migration code from the previous brain-dead
ISP........