RedTen: Bad Vibes Already?

On 9 November I emailed the sales dept or RedTen with the following
question:

"If I migrate to RedTen Internet using a MAC from my existing ISP do I
still have to pay your £49.99 connection fee?"

Seven long days later, on 16 November I got the following reply:

"All customers who sign up to Redten Internet will be required to pay
the £49.99 connection fee."

Three things are of interest here.

1) It took Redten's SALES people a whole week to reply to a sales
enquiry. Imagine how long it would take for Customer Services or
Support to reply. A month maybe? If ever?

2) The £49.99 connection fee applies to EVERYONE. MAC code or not.
Work that one out, chaps.

3) But possibly the most interesting thing here is the email address
of the person who replied >>>>>

M**k.F*****(E-Mail Removed)

One might have thought they would have managed to give their Watford
Electronics staff new email addresses by now, thus disguising Redten's
dubious Watford Electronics background to all. To everyone except, of
course, to the knowledgeable and impecunious gentry of this NG ;-)

Bah, Humbug!

Travec

> 1) It took Redten's SALES people a whole week to reply to a sales
> enquiry. Imagine how long it would take for Customer Services or
> Support to reply. A month maybe? If ever?
>
> 2) The £49.99 connection fee applies to EVERYONE. MAC code or not.
> Work that one out, chaps.
>
> 3) But possibly the most interesting thing here is the email address
> of the person who replied >>>>>
>
> M**k.F*****(E-Mail Removed)
>
> One might have thought they would have managed to give their Watford
> Electronics staff new email addresses by now, thus disguising Redten's
> dubious Watford Electronics background to all. To everyone except, of
> course, to the knowledgeable and impecunious gentry of this NG ;-)
>
> Bah, Humbug!
>
> Travec
>
>

I agree, below is a copy of a posting I sent up to another
newsgroup....


> I was so tempted to sign up, could do with a new pc, only use it for
> browsing the web and emails, nothing too heavy, thought I'd ask a few
> questions before signing up though.
>
> Called their sales line and asked if they had a news server, complete
> confusion, puts me on hold, then tells me that I can access "Usernet"
> through a WWW address. Not a good start I thought, but after all they
> are in the sales department, lets face it, most companies sales
> departments are useless when it comes to anything slightly technical.
>
> I called their technical support line, which, might I add is on an 0871
> number at 10p per minute, guess what? INDIAN CALL CENTRE! Should have
> expected it really, how else can they give away free PC's with an
> internet connection? I tried asking the question "What is the server
> address for newsgroups please?" Didn't understand that, kept asking me
> if my computer had been delivered yet, I tried phrasing it another way
> "Do you have a news server?" Nope, that didn't work, again was more
> interested in finding out if my PC had been delivered, I said I
> hadn't signed up yet, all I wanted to know was if they had a news
> server! I asked him if he understood what I was asking, he said No.
>
> Not a very good start really, I think I'll hold off signing up, God
> only knows what they'll be like if you actually need any technical
> support, is it possible they could be any worse than HP?





--
(\__/) Charlie Mitchell.
(='.'=) This is Bunny. Copy and paste Bunny into your
(")_(") signature to help him gain world domination.
--
The Source For Premium Newsgroup Access
Great Speed, Great Retention
1 GB/Day for only $8.95