Re: Stumped the (Linksys) Experts!

On Tue, 10 Sep 2002 18:52:26 GMT, Mike Elliott
<(E-Mail Removed)> wrote:

>I've stumped four Linksys tech support folks with this one.
>
>My Gateway laptop has a WPC11 v 3 card in it. It's running the latest
>firmware and Wireless utility.
>
>Here, at work, it connects to the router, a BEFW11S4 v3 just peachy.
>
>At home, I've installed the exact same router, which is set up
>identically to the office one. They both serve IP addresses, etc.
>
>At home, I have a second laptop, a Dell, and a desktop machine, both
>of which connect to the router, no problem, so we know the home
>network is running fine.
>
>If I take the home (Dell) laptop here to work, it connects to the
>office network fine. It has the exact same card as the Gateway. Same
>firmware, etc.
>
>But when I take my office laptop home, I can't connect to the
>Internet.
>
>The laptop's Wireless Utility's site survey finds the home AP, and I
>can connect to it. There is no WEP running at either place right now.
>
>The home router "sees" the Gateway laptop (I can check that by
>looking at the DHCP Client table), and it server an IP address (run
>winipcfg on the laptop, release and renew and hey presto! it gets an
>IP address from the router).
>
>But pinging the router from the laptop just times out, while pinging
>from either of the other two home machines (Dell laptop and the
>desktop) both give good results.
>
>I've printed out every single page of the office router and have
>compared the settings to the home router's setup pages, and except
>for MAC addresses and WAN settings, they are set up the same.
>
>I have compared the Wireless Utility information in the Dell (which
>works in both places) to that in the Gateway (which only works at the
>office) and they are set up the same.
>
>System | Network settings on the two machines are the same, e.g.,
>obtain IP addresses, etc., and the Linksys folks have gone over those
>settings with me a couple times and have pronounced them good.
>
>I have uninstalled and re-installed the software. I have even
>switched the cards between the two laptops and the issue remains with
>the Gateway.
>
>For the sake of brevity I have not detailed every darn setting on the
>Gateway, but tech support doesn't see anything wrong and have pretty
>much run out of ideas here. Which is frustrating to them and me.
>
>Is this too weird? Is there some corner -- not in Network settings,
>and not in the Linksys Wireless Utility where something might be
>lurking that would let the Gateway connect just fine here at work but
>not at home?

If you have Norton internet security, it will block udp packets
without telling you it's doing so. If you're getting a DHCP address,
then the signal's there, if you have a firewall, it gets blocked. You
might get the "unable to access, you might not have permission....
etc."

Harvey
(bitten by that one)


>
>MikeE

Harvey White <(E-Mail Removed)> wrote:
><(E-Mail Removed)> wrote:
>>Here, at work, it connects to the router, a BEFW11S4 v3 just peachy.

>>But when I take my office laptop home, I can't connect to the
>>Internet.

A couple of random thoughts:

Your home AP has MAC filtering or something along those lines on it.

Try upgrading your home AP to the latest firmware and completely reset
it to factory defaults and see what happens.

A firewall on your laptop may be blocking access to the WiFi network.

[Why doesn't your work have any security turned on?]

Enable ICMP on your firewall protocol list.............that fixed mine



"Harvey White" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Tue, 10 Sep 2002 18:52:26 GMT, Mike Elliott
> <(E-Mail Removed)> wrote:
>
> >I've stumped four Linksys tech support folks with this one.
> >
> >My Gateway laptop has a WPC11 v 3 card in it. It's running the latest
> >firmware and Wireless utility.
> >
> >Here, at work, it connects to the router, a BEFW11S4 v3 just peachy.
> >
> >At home, I've installed the exact same router, which is set up
> >identically to the office one. They both serve IP addresses, etc.
> >
> >At home, I have a second laptop, a Dell, and a desktop machine, both
> >of which connect to the router, no problem, so we know the home
> >network is running fine.
> >
> >If I take the home (Dell) laptop here to work, it connects to the
> >office network fine. It has the exact same card as the Gateway. Same
> >firmware, etc.
> >
> >But when I take my office laptop home, I can't connect to the
> >Internet.
> >
> >The laptop's Wireless Utility's site survey finds the home AP, and I
> >can connect to it. There is no WEP running at either place right now.
> >
> >The home router "sees" the Gateway laptop (I can check that by
> >looking at the DHCP Client table), and it server an IP address (run
> >winipcfg on the laptop, release and renew and hey presto! it gets an
> >IP address from the router).
> >
> >But pinging the router from the laptop just times out, while pinging
> >from either of the other two home machines (Dell laptop and the
> >desktop) both give good results.
> >
> >I've printed out every single page of the office router and have
> >compared the settings to the home router's setup pages, and except
> >for MAC addresses and WAN settings, they are set up the same.
> >
> >I have compared the Wireless Utility information in the Dell (which
> >works in both places) to that in the Gateway (which only works at the
> >office) and they are set up the same.
> >
> >System | Network settings on the two machines are the same, e.g.,
> >obtain IP addresses, etc., and the Linksys folks have gone over those
> >settings with me a couple times and have pronounced them good.
> >
> >I have uninstalled and re-installed the software. I have even
> >switched the cards between the two laptops and the issue remains with
> >the Gateway.
> >
> >For the sake of brevity I have not detailed every darn setting on the
> >Gateway, but tech support doesn't see anything wrong and have pretty
> >much run out of ideas here. Which is frustrating to them and me.
> >
> >Is this too weird? Is there some corner -- not in Network settings,
> >and not in the Linksys Wireless Utility where something might be
> >lurking that would let the Gateway connect just fine here at work but
> >not at home?
>
> If you have Norton internet security, it will block udp packets
> without telling you it's doing so. If you're getting a DHCP address,
> then the signal's there, if you have a firewall, it gets blocked. You
> might get the "unable to access, you might not have permission....
> etc."
>
> Harvey
> (bitten by that one)
>
>
> >
> >MikeE
>

Try playing with the power settings. Put it in manual (not auto). I saw a
suggestion that said: Go to the power settings screen--->configure-->play
with the slider bar after setting it on manual
You may have to move the slider to the low power. Save it. renter it and
change it back to 100% (but leave it on manual)
Apparently some APs dont like the agressive powermanagement that some of
these wireless chipsets do.
Let me know if it worked. Also change the power management to be managed by
Windows and not the powermanager that comes with the wireless chipset
driver.
-Keshav
disclaimer: I do not speak on behalf of my employer.

"Harvey White" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Tue, 10 Sep 2002 18:52:26 GMT, Mike Elliott
> <(E-Mail Removed)> wrote:
>
> >I've stumped four Linksys tech support folks with this one.
> >
> >My Gateway laptop has a WPC11 v 3 card in it. It's running the latest
> >firmware and Wireless utility.
> >
> >Here, at work, it connects to the router, a BEFW11S4 v3 just peachy.
> >
> >At home, I've installed the exact same router, which is set up
> >identically to the office one. They both serve IP addresses, etc.
> >
> >At home, I have a second laptop, a Dell, and a desktop machine, both
> >of which connect to the router, no problem, so we know the home
> >network is running fine.
> >
> >If I take the home (Dell) laptop here to work, it connects to the
> >office network fine. It has the exact same card as the Gateway. Same
> >firmware, etc.
> >
> >But when I take my office laptop home, I can't connect to the
> >Internet.
> >
> >The laptop's Wireless Utility's site survey finds the home AP, and I
> >can connect to it. There is no WEP running at either place right now.
> >
> >The home router "sees" the Gateway laptop (I can check that by
> >looking at the DHCP Client table), and it server an IP address (run
> >winipcfg on the laptop, release and renew and hey presto! it gets an
> >IP address from the router).
> >
> >But pinging the router from the laptop just times out, while pinging
> >from either of the other two home machines (Dell laptop and the
> >desktop) both give good results.
> >
> >I've printed out every single page of the office router and have
> >compared the settings to the home router's setup pages, and except
> >for MAC addresses and WAN settings, they are set up the same.
> >
> >I have compared the Wireless Utility information in the Dell (which
> >works in both places) to that in the Gateway (which only works at the
> >office) and they are set up the same.
> >
> >System | Network settings on the two machines are the same, e.g.,
> >obtain IP addresses, etc., and the Linksys folks have gone over those
> >settings with me a couple times and have pronounced them good.
> >
> >I have uninstalled and re-installed the software. I have even
> >switched the cards between the two laptops and the issue remains with
> >the Gateway.
> >
> >For the sake of brevity I have not detailed every darn setting on the
> >Gateway, but tech support doesn't see anything wrong and have pretty
> >much run out of ideas here. Which is frustrating to them and me.
> >
> >Is this too weird? Is there some corner -- not in Network settings,
> >and not in the Linksys Wireless Utility where something might be
> >lurking that would let the Gateway connect just fine here at work but
> >not at home?
>
> If you have Norton internet security, it will block udp packets
> without telling you it's doing so. If you're getting a DHCP address,
> then the signal's there, if you have a firewall, it gets blocked. You
> might get the "unable to access, you might not have permission....
> etc."
>
> Harvey
> (bitten by that one)
>
>
> >
> >MikeE
>