Re: Router will not remember password

On Mon, 10 Aug 2009 16:39:31 -0400, Captain America
<(E-Mail Removed)> wrote:

>Netgear WGR614 V.7, about one year old.
>
>When I try to access the router, the usual box pops up asking for user
>ID and password. When I first set up the router I clicked on the
>"Remember my password" box and it remembered my password.
>
>A couple of weeks ago, it started doing this:
>-- I try to access the router;
>-- Box pops up with the user ID and password filled in.
>-- I clik on OKAY.
>-- Box comes back up with the user ID filled in but the password box
>blank and the "Remember my password" box unchecked.
>-- I enter my password, check the "Remember" box, and access the
>router.
>
>Next time I try to access the router, same thing happens.
>
>What's going on??

You don't mention which browser you're using, but it sort of sounds
like your browser has cached the wrong password. Delete the saved
password from the browser and try again.

>AND -- when I try to download updates for the router, I get an error
>message "Insufficient memory." What memory is it talking about?

If it truly happens while you're downloading something, then it's
referring to your PC's memory. Such a message would be unusual, but
it's probably easy to check. Which OS are you using? Instead, if it
happens after you have finished the download and you're trying to
update the router, then it's referring to the router memory. In that
case, you're probably trying to update with the wrong file.

>Or, are these two issue related??

I don't think so.

On Tue, 11 Aug 2009 13:57:58 -0400, Captain America
<(E-Mail Removed)> wrote:

>On Mon, 10 Aug 2009 22:20:56 -0500, Char Jackson <(E-Mail Removed)>
>wrote:
>
>>On Mon, 10 Aug 2009 16:39:31 -0400, Captain America
>><(E-Mail Removed)> wrote:
>>
>>>Netgear WGR614 V.7, about one year old.
>>>
>>>When I try to access the router, the usual box pops up asking for user
>>>ID and password. When I first set up the router I clicked on the
>>>"Remember my password" box and it remembered my password.
>>>
>>>A couple of weeks ago, it started doing this:
>>>-- I try to access the router;
>>>-- Box pops up with the user ID and password filled in.
>>>-- I clik on OKAY.
>>>-- Box comes back up with the user ID filled in but the password box
>>>blank and the "Remember my password" box unchecked.
>>>-- I enter my password, check the "Remember" box, and access the
>>>router.
>>>
>>>Next time I try to access the router, same thing happens.
>>>
>>>What's going on??
>>
>>You don't mention which browser you're using, but it sort of sounds
>>like your browser has cached the wrong password. Delete the saved
>>password from the browser and try again.
>>
>>>AND -- when I try to download updates for the router, I get an error
>>>message "Insufficient memory." What memory is it talking about?
>>
>>If it truly happens while you're downloading something, then it's
>>referring to your PC's memory. Such a message would be unusual, but
>>it's probably easy to check. Which OS are you using? Instead, if it
>>happens after you have finished the download and you're trying to
>>update the router, then it's referring to the router memory. In that
>>case, you're probably trying to update with the wrong file.
>>
>>>Or, are these two issue related??
>>
>>I don't think so.
>
>Char:
>
>Thank you -- very nice of you to answer.
>
>I use IE 7 as my browser.
>Vista Home Edition OS
>
>
> Have been using Google Chrome but I've never tried to access the
>router with Chrome. If I delete the password, will that clear ALL
>remembered passwords from my browser?

Sorry, I'm not familiar with IE since it's been quite a few years
since I last used it. I know Firefox, for example, allows you to
delete selected passwords, or all at once.

>When I try to update the router, I go to the Netgear site, enter my
>browser model #, and it takes me to a page where I can download the
>update. I click on "download" (or maybe it's "update"), after a few
>seconds I get the error message "Insufficient memory." So -- based on
>what you're saying, it seems this refers to the PC memory.

Do you end up on this page?
http://kb.netgear.com/app/answers/detail/a_id/2723

If so, I assume you're clicking on one of the two big yellow download
buttons? Either of those is less than 1 megabyte in size, so if you're
running out of memory during that download it might indicate that
you're downloading to a drive or partition that has no space to store
the file. In that case, it's not your PC's memory that's insufficient,
but rather the storage location you've chosen.

And yes, either of those is simply a download, not a router update.
You'll need to download the proper update file, then log into your
router and access the feature that lets you update the router
software. It should ask for the file you've downloaded, so you'll tell
the router where it is, and the router upgrade will begin. Be sure you
do upgrades over a wired connection to reduce the risk of bricking the
router.

The message <(E-Mail Removed)>
from Captain America <(E-Mail Removed)> contains these words:

====snip====

> Char:

> THANK YOU.

> I had never seen the page to which you directed me.

> On the page you sent me to, there was a warning about not trying to
> upgrade if I am on a wireless connection. Well, I am on wireless --
> I'm in a rural area where my ISP access is wireless -- I have a small
> Yagi antenna on my house that communicates with a tower about 2.1
> miles away.

Not _that_ wireless connection (which is your wide area network, WAN
connection to your ISP's gateway server). The advice was simply to make
sure the PC the router was collecting its update file from was connected
via a cabled LAN port (CAT5 ethernet) connection rather than via a
wireless LAN connection.

--
Regards, John.

Please remove the "ohggcyht" before replying.
The address has been munged to reject Spam-bots.

Captain America wrote:
<< snip >>
>
> I also have been having a problem with my browser disconnecting after
> about 20 minutes of browsing -- this may help.
>

Here is one possible router setting that may affect disconnects provided
they are occurring while your browser is sitting idle.

If your ISP connection is using PPPoE and they require a login password
check your "Idle Timeout" value. This is also known as a "keep alive"
setting for this router. If it is set to a non-zero value then it will
disconnect from your ISP after the value given. Set it to zero and the
router is supposed to keep the connection open all the time.

Some cheap ISP's set this to drop the connection after a time period so they
can sell more users access to their system then it's actually capable of
handling full time.

On Wed, 12 Aug 2009 01:15:44 +0100, Johnny B Good
<(E-Mail Removed)> wrote:

>The message <(E-Mail Removed)>
>from Captain America <(E-Mail Removed)> contains these words:
>
>====snip====
>
>> Char:
>
>> THANK YOU.
>
>> I had never seen the page to which you directed me.
>
>> On the page you sent me to, there was a warning about not trying to
>> upgrade if I am on a wireless connection. Well, I am on wireless --
>> I'm in a rural area where my ISP access is wireless -- I have a small
>> Yagi antenna on my house that communicates with a tower about 2.1
>> miles away.
>
> Not _that_ wireless connection (which is your wide area network, WAN
>connection to your ISP's gateway server). The advice was simply to make
>sure the PC the router was collecting its update file from was connected
>via a cabled LAN port (CAT5 ethernet) connection rather than via a
>wireless LAN connection.

Exactly. Thanks.

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