Re: Re : How to leave PlusNet, and why so difficult?

On Mon, 20 Jul 2009 10:42:22 +0100, Bassplus <(E-Mail Removed)> wrote:

<snip>

>>7. How do I get a key?
>>
>>You can either:
>>
>>1. Call our Customer Options Team on: 0845 140 6002. Lines are open
>>between 9.00am-5.30pm on weekdays (except Bank Holidays).
>>2. Write to us at:
>>
>>Plusnet Plc, Internet House, 2 Tenter Street, Sheffield, S1 4BY
>>
>>We'll then make sure that within 5 working days there's a Question on
>>your account containing:
>>
>>* Your MAC Key
>>* How long you can use the key to move to a new provider
>>* Which broadband service the key will let you move
>>
>>Note: we can't reply to cancellation requests made using the Help
>>Assistant. Please contact our Customer Options team on the telephone
>>number above who will be able to deal with your query.
>
>So then we see confirmation just how difficult they make it for people
>without access to a phone during office hours Mon/Fri

i.e. not at all difficult, unless you also can't write.



<snip>

>
>********************
>Mocking in it's tone

If you could find anything the slightest little bit "mocking" in the
tone of that, then you are a real prize idiot.

>and irrelevant to the rules around MAC requests.
>What Plusnet bullies want is neither here nor there. They are required
>to provide the MAC in reasonable time and at reasonable request.

Which is exactly what they do.


>Obstructing customers by making one form impossible is not allowed,

There are very few people who have no access at all to a telephone
during office hours. So they are not in any way "making one form
impossible". The only reason two forms are required is that no matter
what they use for one form of contact, there will be *some* people who
cannot reasonably use it.



>and certainly unethical. Why would anyone want to go to an ISP that
>treats their customers like this?
>

Because it is quite a decent way to treat them.

They have a clear and readily accessible statement of how to obtain
the MAC code, and do so within a reasonable time.
--
Alex Heney, Global Villager
To be, or not to be. *BOOM!* Not to be.
To reply by email, my address is alexATheneyDOTplusDOTcom