Re: More Demon woes....

In <(E-Mail Removed)> Charles Ellson said
>http://www.strathspey-herald.co.uk/news/fullstory.php/aid/782/'Strathy'_
>wins_battle_to_emerge_intact_from_chaos.html

<http://www.strathspey-herald.co.uk/news/fullstory.php/aid/782/'Strathy'_
wins_battle_to_emerge_intact_from_chaos.html>

This story deserves a lot more exposure and is essential reading for
anyone that might make the mistake of joining Demon.

--
Norm

In message <DpHFxiLsvHeFFwMf@[127.0.0.1]>, Norm <(E-Mail Removed)>
writes
>In <(E-Mail Removed)> Charles Ellson said
>
><http://www.strathspey-herald.co.uk/news/fullstory.php/aid/782/'Strathy'_
>wins_battle_to_emerge_intact_from_chaos.html>
>
>This story deserves a lot more exposure and is essential reading for
>anyone that might make the mistake of joining Demon.
>

it can't be a very good newspaper if it takes them (more than two
weeks|7 days|9 days) before they get a journalist onto the story!

--
dave @ stejonda

On Thu, 7 Dec 2006 21:22:19, dave @ stejonda wrote:

>In message <DpHFxiLsvHeFFwMf@[127.0.0.1]>, Norm <(E-Mail Removed)>
>writes
>>In <(E-Mail Removed)> Charles Ellson said
>>
>><http://www.strathspey-herald.co.uk/news/fullstory.php/aid/782/'Strathy'_
>>wins_battle_to_emerge_intact_from_chaos.html>
>>
>>This story deserves a lot more exposure and is essential reading for
>>anyone that might make the mistake of joining Demon.
>>
>
>it can't be a very good newspaper if it takes them (more than two
>weeks|7 days|9 days) before they get a journalist onto the story!
>
Don't business accounts have a UK 'Account Manager'? Does the paper
actually have a clueful IT bod?

--
Jim Crowther.

West London MAG: Popes Grotto, Twickenham, every Tuesday from 21:00 onwards.

Jim.

Unless its sales you can't get ANY ............. UK response..... and
most of those are immgrants....

>From the days of their heyday ast the original and best 'tenner a
month' dial-up, demon have descended into the shithouse of outsourcing
to asia !!!!.............

nuff said


Jim Crowther wrote:
> On Thu, 7 Dec 2006 21:22:19, dave @ stejonda wrote:
>
> >In message <DpHFxiLsvHeFFwMf@[127.0.0.1]>, Norm <(E-Mail Removed)>
> >writes
> >>In <(E-Mail Removed)> Charles Ellson said
> >>
> >><http://www.strathspey-herald.co.uk/news/fullstory.php/aid/782/'Strathy'_
> >>wins_battle_to_emerge_intact_from_chaos.html>
> >>
> >>This story deserves a lot more exposure and is essential reading for
> >>anyone that might make the mistake of joining Demon.
> >>
> >
> >it can't be a very good newspaper if it takes them (more than two
> >weeks|7 days|9 days) before they get a journalist onto the story!
> >
> Don't business accounts have a UK 'Account Manager'? Does the paper
> actually have a clueful IT bod?
>
> --
> Jim Crowther.
>
> West London MAG: Popes Grotto, Twickenham, every Tuesday from 21:00 onwards.

On Thu, 7 Dec 2006 21:22:19 +0000, "dave @ stejonda"
<no$spam!delete&abuse%(E-Mail Removed)> wrote:

>In message <DpHFxiLsvHeFFwMf@[127.0.0.1]>, Norm <(E-Mail Removed)>
>writes
>>In <(E-Mail Removed)> Charles Ellson said
>>
>><http://www.strathspey-herald.co.uk/news/fullstory.php/aid/782/'Strathy'_
>>wins_battle_to_emerge_intact_from_chaos.html>
>>
>>This story deserves a lot more exposure and is essential reading for
>>anyone that might make the mistake of joining Demon.
>>
>
>it can't be a very good newspaper if it takes them (more than two
>weeks|7 days|9 days) before they get a journalist onto the story!
>
This is a weekly newspaper, 6th December is the edition date so it
would have been due at the printers possibly on Monday; one week
before that things might only have been at the "drama" stage. What
could be awkward for Demon is that this "local" newspaper has a
geographically-widespread distribution to ex-pats and is one of a
number of papers from which national dailies are in the habit of
lifting stories.

Jim Crowther wrote:
> On Thu, 7 Dec 2006 21:22:19, dave @ stejonda wrote:
>
>> In message <DpHFxiLsvHeFFwMf@[127.0.0.1]>, Norm
>> <(E-Mail Removed)> writes
>>> In <(E-Mail Removed)> Charles Ellson said
>>>
>>> <http://www.strathspey-herald.co.uk/news/fullstory.php/aid/782/'Strathy'_
>>>
>>> wins_battle_to_emerge_intact_from_chaos.html>
>>>
>>> This story deserves a lot more exposure and is essential reading for
>>> anyone that might make the mistake of joining Demon.
>>>
>>
>> it can't be a very good newspaper if it takes them (more than two
>> weeks|7 days|9 days) before they get a journalist onto the story!
>>
> Don't business accounts have a UK 'Account Manager'? Does the paper
> actually have a clueful IT bod?

I have yet to uncover any sort of special treatment for business
customers - there may be some secret business-grade alternative to the
Helpless Desk, but if there is they hide it damn well and refuse to tell
their business customers about it.

In <(E-Mail Removed)> Charles Ellson said
>On Thu, 7 Dec 2006 21:22:19 +0000, "dave @ stejonda"
><no$spam!delete&abuse%(E-Mail Removed)> wrote:
>
>>In message <DpHFxiLsvHeFFwMf@[127.0.0.1]>, Norm <(E-Mail Removed)>
>>writes
>>>In <(E-Mail Removed)> Charles Ellson said
>>>
>>><http://www.strathspey-herald.co.uk/news/fullstory.php/aid/782/'Strathy'_
>>>wins_battle_to_emerge_intact_from_chaos.html>
>>>
>>>This story deserves a lot more exposure and is essential reading for
>>>anyone that might make the mistake of joining Demon.
>>>
>>
>>it can't be a very good newspaper if it takes them (more than two
>>weeks|7 days|9 days) before they get a journalist onto the story!
>>
>This is a weekly newspaper, 6th December is the edition date so it
>would have been due at the printers possibly on Monday; one week
>before that things might only have been at the "drama" stage. What
>could be awkward for Demon is that this "local" newspaper has a
>geographically-widespread distribution to ex-pats and is one of a
>number of papers from which national dailies are in the habit of
>lifting stories.

It might be awkward for Demon but what about it's customers. Let's hope
the daily papers do pick up on it and maybe the shareholders will then
realise the way the company's heading and ask for some changes. It's no
good Demon telling everyone that everything in the garden is rosy, when
in the real world they continue to give a crap service.

--
Norm

Norm wrote:

> It might be awkward for Demon but what about it's customers. Let's hope
> the daily papers do pick up on it and maybe the shareholders will then
> realise the way the company's heading and ask for some changes. It's no
> good Demon telling everyone that everything in the garden is rosy, when
> in the real world they continue to give a crap service.

With the dubious (and surely anticompetitive) practices of delegating
MAC code assignment to the ISP and cease-and-reprovide, they can indeed
continue to operate in that way.

If switching providers was simple I'd have done so long ago. The reality
is that your at Demon's mercy not to screw up the entire process,
potentially leaving you without connectivity for weeks. They show little
enthusiasm for not screwing up paying customers' connections - what do
you think your chances as a leaving customer are like? :|

--
Jay L. T. Cornwall, http://www.esuna.co.uk/~jay/
PhD Student
Imperial College London

Norm wrote:
> This story deserves a lot more exposure and is essential reading for
> anyone that might make the mistake of joining Demon.

Joining Demon is the best move I ever made (broadband wise). Using it
now, I never get any downtime, and I live out in the middle of nowhere!

I don't know much about your situation, but often problems can arise due
to faulty equipment, misconfiguration or line problems, it's not often
the ISP.

On the two or three occasions I have had to phone Demon's call centre
they've always been helpful. Do you write to newspapers every time you
get good service? Of course not, and people will ignore this story
because they know that bad stories like this always represent a
disproportionate number of users' experiences.

Good luck, but I doubt that AOL, Wannado, or any of the freebies now on
offer would have been any more helpful.

Marc

Marc wrote:

> Norm wrote:
> > This story deserves a lot more exposure and is essential reading for
> > anyone that might make the mistake of joining Demon.
>
> Joining Demon is the best move I ever made (broadband wise). Using it
> now, I never get any downtime, and I live out in the middle of nowhere!
>
> I don't know much about your situation, but often problems can arise due
> to faulty equipment, misconfiguration or line problems, it's not often
> the ISP.
>
> On the two or three occasions I have had to phone Demon's call centre
> they've always been helpful. Do you write to newspapers every time you
> get good service? Of course not, and people will ignore this story
> because they know that bad stories like this always represent a
> disproportionate number of users' experiences.
>
> Good luck, but I doubt that AOL, Wannado, or any of the freebies now on
> offer would have been any more helpful.
>
> Marc

Sometimes the fault lies with BT (faulty equipment/software,
misconfiguration etc).
However, you will ALWAYS find that the script kiddies somewhere in
India are always without fail, far too timid/thick/stupid/cowardly etc
to progress your problem.

The Demon call centre is a joke - and totally useless.

Regards,
Jeremy