Re: Helping one's mother

http://www.uk.research.att.com/vnc/

Good stuff. We use it at work to administer servers off-site.

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Richard G. Harper (MVP Win9x) (E-Mail Removed)
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"Tyrone" <fow1-(E-Mail Removed)> wrote in message
news:(E-Mail Removed) om...
> My mother, like most of her generation, is computer-illiterate, but
> nonetheless loves to surf the net. Frequently I get calls asking for
> help on this or that, but she lives on the other side of the country,
> and it is often difficult to grasp what the problem is without seeing
> the screen.
>
> Is there any software package that would allow me to connect to her
> computer (running Win98SE) and remotely administer it, allowing me to
> interact with the remote GUI? Is it possible to do so using only the
> Internet, and be able to find a dynamically generated IP address that
> may be behind a proxy server and/or firewall, and may use different
> intranet addresses inside the ISP's network.
>
> I'd prefer to avoid upgrading her computer; the hardware wouldn't work
> well with later versions of Windows, and I blanch at the thought of
> guiding a novice user through a system upgrade over the phone.
>
> Tyrone