Question

I have XP Pro installed with SP2. Recently I bought a Maxtor 320GB Shared
Storage II Ethernet external drive. I cannot mount the drive because I have
an issue with Networking. I have no idea what happened to the files but they
are no longer there to complete the installation. The files needed are
installed as part of SP1.
I have tried to reinstall SP1 but get an error which tells me that I cannot
do that. My question is this; Is there either a workaround procedure to
reinstall SP1 so that I regain my network files, or must I format my system
drive and start all over again?
Thanking you in advance for any help.
--
UR2

UR2 wrote:
> I have XP Pro installed with SP2. Recently I bought a Maxtor 320GB Shared
> Storage II Ethernet external drive. I cannot mount the drive because I have
> an issue with Networking. I have no idea what happened to the files but they
> are no longer there to complete the installation. The files needed are
> installed as part of SP1.
> I have tried to reinstall SP1 but get an error which tells me that I cannot
> do that. My question is this; Is there either a workaround procedure to
> reinstall SP1 so that I regain my network files, or must I format my system
> drive and start all over again?
> Thanking you in advance for any help.

Everything in SP1 is included in or superseded by SP2. In any case it
would be a Bad Idea to dump SP2 and return to SP1.

Perhaps you should be a bit more descriptive: what is your "issue with
networking" and what files do you think you need but do not have?

--
Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

Thanks Len for your help.
I cannot find any of the files associated with networking, not even in
Network Connections in Control Panel. Maxtor went so far as to spend an hour
online trying to fix the problem while connected to my computer. The guy
gave up saying I had some unknown, and unsolvable problems with my system.
Frankly, I have never run into this problem before and I am baffled. Can you
tell me which module in Win XP installs the networking functions? I.E., is
it XP, SP1, or SP2?
The only reason I asked about unistalling SP2 and SP1, is so I could
reinstall each one of them again, thereby curing the problem, assuming one of
these modules installs that function.
I dread doing it, but honestly, I suspect I will wind up fomatting and
starting over again which is a hugh pain.

--
UR2


"Lem" wrote:

> UR2 wrote:
> > I have XP Pro installed with SP2. Recently I bought a Maxtor 320GB Shared
> > Storage II Ethernet external drive. I cannot mount the drive because I have
> > an issue with Networking. I have no idea what happened to the files but they
> > are no longer there to complete the installation. The files needed are
> > installed as part of SP1.
> > I have tried to reinstall SP1 but get an error which tells me that I cannot
> > do that. My question is this; Is there either a workaround procedure to
> > reinstall SP1 so that I regain my network files, or must I format my system
> > drive and start all over again?
> > Thanking you in advance for any help.
>
> Everything in SP1 is included in or superseded by SP2. In any case it
> would be a Bad Idea to dump SP2 and return to SP1.
>
> Perhaps you should be a bit more descriptive: what is your "issue with
> networking" and what files do you think you need but do not have?
>
> --
> Lem -- MS-MVP - Networking
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm
>

UR2 wrote:
> Thanks Len for your help.
> I cannot find any of the files associated with networking, not even in
> Network Connections in Control Panel. Maxtor went so far as to spend an hour
> online trying to fix the problem while connected to my computer. The guy
> gave up saying I had some unknown, and unsolvable problems with my system.
> Frankly, I have never run into this problem before and I am baffled. Can you
> tell me which module in Win XP installs the networking functions? I.E., is
> it XP, SP1, or SP2?
> The only reason I asked about unistalling SP2 and SP1, is so I could
> reinstall each one of them again, thereby curing the problem, assuming one of
> these modules installs that function.
> I dread doing it, but honestly, I suspect I will wind up fomatting and
> starting over again which is a hugh pain.
>

There are no "modules" for XP, SP1, or SP2. And I still do not
understand what "files associated with networking" that you believe to
be missing (or why you think any files might be found in "Network
Connections). It's highly unlikely that you will have to either
uninstall SP2 or wind up formatting and starting over again.

What happens when you do the following:

1. Go to Network Connections. What icons do you see there?

1a. If you do NOT see an icon named "Local Area Connection" (or
something similar), open Device Manager (right-click My Computer;
"Properties"; "Hardware"; Device Manager). Expand the entry for "Network
adapters" by clicking the +. Are there any yellow exclamation points?
Is at least one network adapter listed? If so, right-click it and
select "Properties." Is it "working properly" and "enabled" (at bottom
of "General" tab)?

2. If you DO see an icon named "Local Area Connection," right-click on
it. Is the first entry in the context menu "enable" or "disable"? If
"enable" appears, then click it. Then click on "Properties." On the
"General" tab of "Local Area Connection Properties," what do you see in
the box under the heading "This connection uses the following items"?

3. On the "General" tab of "Local Area Connection Properties," the list
for "This connection uses the following items" should include the
following (and only the following):

Client for Microsoft Networks
QoS Packet Scheduler
File and Printer Sharing for Microsoft Networks
Internet Protocol (TCP/IP)

If there are other entries there, write them down and them "Uninstall"
them (unless you have some specific reason that you know something else
should be there). If one or more of the 4 listed entries is not there,
then click "Install." You should see the "Select Network Component
Type" box with 3 types of components. Select the appropriate type and
"Add" the missing element(s). [Client for Microsoft Networks is
obviously a "client." Similarly, Internet Protocol (TCP/IP) is
obviously a "protocol." The other two are "services."]


--
Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

Hi
Do you have a functional network?
I.e. more than one computer that connect one to the other, or one computer
that connects to the Internet via broadband and Ethernet.
What are you trying to plug the Maxtor Storage II to?
The Maxtor Storage II is a stand alone network device, it should not be
"Mounted" on any computer.
If you plug it to a Network switch, what exactly does not work.
In order to set the Maxtor Storage II you connect to it with the Internet
Browser like it is a web site.
The default setting of the Maxtor might not be compatible with you current
Network Setting (if you have a Network), and need a special process to
adjust it first.
If you are Not sure about the health of your Network settings on a specific
computer this might help.
http://www.ezlan.net/debug.html
When posting again try to be specific about actual things that you do, thus
far you did not provided any functional information that can lead even to
Guessing.
Jack (MVP-Networking).


"UR2" <(E-Mail Removed)> wrote in message
news:459C75C5-17E2-4BB6-84D4-(E-Mail Removed)...
>I have XP Pro installed with SP2. Recently I bought a Maxtor 320GB Shared
> Storage II Ethernet external drive. I cannot mount the drive because I
> have
> an issue with Networking. I have no idea what happened to the files but
> they
> are no longer there to complete the installation. The files needed are
> installed as part of SP1.
> I have tried to reinstall SP1 but get an error which tells me that I
> cannot
> do that. My question is this; Is there either a workaround procedure to
> reinstall SP1 so that I regain my network files, or must I format my
> system
> drive and start all over again?
> Thanking you in advance for any help.
> --
> UR2

My answers to your questions are inside your previous message to me below....
My hope here is that this problem might be repaired without having to format.

I do not know what, if any, files are missing, and I can find NO files
(icons) that I believe were previously displayed in Network Connections.
That is what I meant when I stated "files associated with networking".

In Device Mgr, and displaying their properties, these are Screen captures of
the 2 adapters:






However, in "My network Places", under Network Tasks, if I click 'Show icons
for networked UPnP devices, and following a pause, I get this message:



I do not have this CD, and SP2 is installed on my system.

Again... Len, I truly appreciate your help with this problem.

I do not know if the medium we're using will allow
sending these pictures. I could send them to your
email address if you care to share it. Mine is
(E-Mail Removed),
-Wade


--
UR2


"Lem" wrote:

> UR2 wrote:
> > Thanks Len for your help.
> > I cannot find any of the files associated with networking, not even in
> > Network Connections in Control Panel. Maxtor went so far as to spend an hour
> > online trying to fix the problem while connected to my computer. The guy
> > gave up saying I had some unknown, and unsolvable problems with my system.
> > Frankly, I have never run into this problem before and I am baffled. Can you
> > tell me which module in Win XP installs the networking functions? I.E., is
> > it XP, SP1, or SP2?
> > The only reason I asked about unistalling SP2 and SP1, is so I could
> > reinstall each one of them again, thereby curing the problem, assuming one of
> > these modules installs that function.
> > I dread doing it, but honestly, I suspect I will wind up fomatting and
> > starting over again which is a hugh pain.
> >
>
> There are no "modules" for XP, SP1, or SP2. And I still do not
> understand what "files associated with networking" that you believe to
> be missing (or why you think any files might be found in "Network
> Connections). It's highly unlikely that you will have to either
> uninstall SP2 or wind up formatting and starting over again.
>
> What happens when you do the following:
>
> 1. Go to Network Connections. What icons do you see there?

NONE, NO ICONS OF ANY KIND ARE THERE, THE PAGE IS BLANK.

> 1a. If you do NOT see an icon named "Local Area Connection" (or
> something similar), open Device Manager (right-click My Computer;
> "Properties"; "Hardware"; Device Manager). Expand the entry for "Network
> adapters" by clicking the +. Are there any yellow exclamation points?

NO, I SEE A 1394 NETWORK ADAPTER, AND A 3COM 3C900B-TPO ETHERNET ADAPTER
(GENERIC) DISPLAYED.

> Is at least one network adapter listed? If so, right-click it and
> select "Properties." Is it "working properly" and "enabled" (at bottom
> of "General" tab)?

YES, TO BOTH ADAPTERS.

> 2. If you DO see an icon named "Local Area Connection," right-click on
> it. Is the first entry in the context menu "enable" or "disable"? If
> "enable" appears, then click it. Then click on "Properties." On the
> "General" tab of "Local Area Connection Properties," what do you see in
> the box under the heading "This connection uses the following items"?
>
> 3. On the "General" tab of "Local Area Connection Properties," the list
> for "This connection uses the following items" should include the
> following (and only the following):

CANNOT FIND OR SEE ANY OF THESE OR THAT PHRASE.

> Client for Microsoft Networks
> QoS Packet Scheduler
> File and Printer Sharing for Microsoft Networks
> Internet Protocol (TCP/IP)
>
> If there are other entries there, write them down and them "Uninstall"
> them (unless you have some specific reason that you know something else
> should be there). If one or more of the 4 listed entries is not there,
> then click "Install." You should see the "Select Network Component
> Type" box with 3 types of components. Select the appropriate type and
> "Add" the missing element(s). [Client for Microsoft Networks is
> obviously a "client." Similarly, Internet Protocol (TCP/IP) is
> obviously a "protocol." The other two are "services."]
>
>
> --
> Lem -- MS-MVP - Networking
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm
>

Please try again, using text instead of screen caps. See Jack's post as
well.

In My Network Places, click "View network connections." Just write in
words what you see. You should at least see a heading named "LAN or
High-Speed Internet" with an icon under it named "Local Area
Connection." The name of the icon may be somewhat different, and it may
have a number after it.

This example
(http://screenshots.modemhelp.net/scr...ns/Index.shtml)
has several other types of connections shown; the important one for your
issue now is the "Local Area Connection." If this icon is missing, it
is NOT because you are missing any "network files," it is because you do
not have the required hardware for networking or the hardware is
defective or improperly installed. That issue should be resolved by
looking in device manager. You indicated that you have 2 network
adapters: what are their names?


UR2 wrote:
> My answers to your questions are inside your previous message to me below....
> My hope here is that this problem might be repaired without having to format.
>
> I do not know what, if any, files are missing, and I can find NO files
> (icons) that I believe were previously displayed in Network Connections.
> That is what I meant when I stated "files associated with networking".
>
> In Device Mgr, and displaying their properties, these are Screen captures of
> the 2 adapters:
>
>
>
>
>
>
> However, in "My network Places", under Network Tasks, if I click 'Show icons
> for networked UPnP devices, and following a pause, I get this message:
>
>
>
> I do not have this CD, and SP2 is installed on my system.
>
> Again... Len, I truly appreciate your help with this problem.
>
> I do not know if the medium we're using will allow
> sending these pictures. I could send them to your
> email address if you care to share it. Mine is
> (E-Mail Removed),
> -Wade
>
>


--
Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

Lem, These are the adapters I see in Device Mgr. under network adapters:
1394 Net Adapter Properties
Dev Type Network Adapter
Manuf Microsoft
Locatation On OHCI Compliant IEEE 1394 Host Adapter

Dev Status Working Properly
Dev Usage Use this device (enabled)
________________________________
3Com 3C9008-TPO Ethernet Adapter (Geneic) Properties
Dev Type Network Adapter
Manuf 3Com
Location PCI Slot 5 (PCI bus 0, device 12, Funtion 0

Dev Status Working Properly
Dev Usage Use this device (enabled)
_________________________________
My Network Places:
View Network Connections
Page is blank

This is another thing I meant when I said, Files are missing...
I tried to update the drivers for both, could not.

-Wade
--
UR2


"Lem" wrote:

> Please try again, using text instead of screen caps. See Jack's post as
> well.
>

> In My Network Places, click "View network connections." Just write in
> words what you see. You should at least see a heading named "LAN or
> High-Speed Internet" with an icon under it named "Local Area
> Connection." The name of the icon may be somewhat different, and it may
> have a number after it.
>
> This example
> (http://screenshots.modemhelp.net/scr...ns/Index.shtml)
> has several other types of connections shown; the important one for your
> issue now is the "Local Area Connection." If this icon is missing, it
> is NOT because you are missing any "network files," it is because you do
> not have the required hardware for networking or the hardware is
> defective or improperly installed. That issue should be resolved by
> looking in device manager. You indicated that you have 2 network
> adapters: what are their names?
>
>
> UR2 wrote:
> > My answers to your questions are inside your previous message to me below....
> > My hope here is that this problem might be repaired without having to format.
> >
> > I do not know what, if any, files are missing, and I can find NO files
> > (icons) that I believe were previously displayed in Network Connections.
> > That is what I meant when I stated "files associated with networking".
> >
> > In Device Mgr, and displaying their properties, these are Screen captures of
> > the 2 adapters:
> >
> >
> >
> >
> >
> >
> > However, in "My network Places", under Network Tasks, if I click 'Show icons
> > for networked UPnP devices, and following a pause, I get this message:
> >
> >
> >
> > I do not have this CD, and SP2 is installed on my system.
> >
> > Again... Len, I truly appreciate your help with this problem.
> >
> > I do not know if the medium we're using will allow
> > sending these pictures. I could send them to your
> > email address if you care to share it. Mine is
> > (E-Mail Removed),
> > -Wade
> >
> >
>
>
> --
> Lem -- MS-MVP - Networking
>
> To the moon and back with 2K words of RAM and 36K words of ROM.
> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
> http://history.nasa.gov/afj/compessay.htm
>

Hi Jack,
No, I have not set up a network as yet, I was trying to do so when I first
encountered this problem. I was trying to install a Maxtor Shared Storage
external Ethernet 320GB ethernet I bought online. I have a high speed (7mb)
modem from Bright House (Tampabay), and a Netgear high speed wireless router.
The drive is connected to the router. It sometimes flashes, indicating the
system "sees it" but I cannot mount the drive so that I get a letter listed
for the device under My Computer. At this time, I cannot access the drive.
The install instructions told me to stop all anti virus and firewall software
before installing, which I did. It is the health of this computer's Network
settings that concern me, since a friend had no problem with it on his system.
--
UR2


"Jack (MVP-Networking)." wrote:

> Hi
> Do you have a functional network?
> I.e. more than one computer that connect one to the other, or one computer
> that connects to the Internet via broadband and Ethernet.
> What are you trying to plug the Maxtor Storage II to?
> The Maxtor Storage II is a stand alone network device, it should not be
> "Mounted" on any computer.
> If you plug it to a Network switch, what exactly does not work.
> In order to set the Maxtor Storage II you connect to it with the Internet
> Browser like it is a web site.
> The default setting of the Maxtor might not be compatible with you current
> Network Setting (if you have a Network), and need a special process to
> adjust it first.
> If you are Not sure about the health of your Network settings on a specific
> computer this might help.
> http://www.ezlan.net/debug.html
> When posting again try to be specific about actual things that you do, thus
> far you did not provided any functional information that can lead even to
> Guessing.
> Jack (MVP-Networking).
>
>
> "UR2" <(E-Mail Removed)> wrote in message
> news:459C75C5-17E2-4BB6-84D4-(E-Mail Removed)...
> >I have XP Pro installed with SP2. Recently I bought a Maxtor 320GB Shared
> > Storage II Ethernet external drive. I cannot mount the drive because I
> > have
> > an issue with Networking. I have no idea what happened to the files but
> > they
> > are no longer there to complete the installation. The files needed are
> > installed as part of SP1.
> > I have tried to reinstall SP1 but get an error which tells me that I
> > cannot
> > do that. My question is this; Is there either a workaround procedure to
> > reinstall SP1 so that I regain my network files, or must I format my
> > system
> > drive and start all over again?
> > Thanking you in advance for any help.
> > --
> > UR2
>
>

Hi
If you can use the Internet with the Modem, the Netgear, and the computer
you already have are a Network (do not mess it up if you do not want to
loose you Internet connection).
The Maxtor can work with the Netgear directly, once set it actually can work
without any local computer. Since you computer seem to use well the Ethernet
for Internet surfing it is hard to believe that something is missing from
Windows Network that causes this trouble.
When you plug the Maxtor to the Netgear it suppose to join the Network. Once
it joins the network it appears as an additional Network Device in Windows
"Network Place", it does not appear as a Drive, to make it useful as a drive
you need to set its sharing and map in the computer (
http://www.ezlan.net/sharing.html#map ).
Your Network has a subnet, (as an example) if the computer's IP is
192.168.1.1 you basic subnet is 192.168.1.x
I.e. all of your computers and network devices IP number would start
192.168.1.x ,and each device would have it own number (replacing the x.
If the Maxtor (as an example) comes with default IP of 192.168.2.x (notice
the 3rd number is 2 not 1 as in the example above) it can not fit with your
network. Read the manual (Not the setup guide) to find what is the default
IP of the Maxtor, if it is Not the same subnet it need to be changed.
Alternatively if the Maxtor can be set to Auto Obtain IP it probably can get
its IP from the Netgear.
Hopefully the manual explains how to change it manually.
P.S. If all of the above sound like one big "Mess" to you you are better of
getting in person professional help.
Jack (MVP-Networking).


"UR2" <(E-Mail Removed)> wrote in message
news:491C11E1-69E2-4B9F-A4A0-(E-Mail Removed)...
> Hi Jack,
> No, I have not set up a network as yet, I was trying to do so when I first
> encountered this problem. I was trying to install a Maxtor Shared Storage
> external Ethernet 320GB ethernet I bought online. I have a high speed
> (7mb)
> modem from Bright House (Tampabay), and a Netgear high speed wireless
> router.
> The drive is connected to the router. It sometimes flashes, indicating
> the
> system "sees it" but I cannot mount the drive so that I get a letter
> listed
> for the device under My Computer. At this time, I cannot access the
> drive.
> The install instructions told me to stop all anti virus and firewall
> software
> before installing, which I did. It is the health of this computer's
> Network
> settings that concern me, since a friend had no problem with it on his
> system.
> --
> UR2
>
>
> "Jack (MVP-Networking)." wrote:
>
>> Hi
>> Do you have a functional network?
>> I.e. more than one computer that connect one to the other, or one
>> computer
>> that connects to the Internet via broadband and Ethernet.
>> What are you trying to plug the Maxtor Storage II to?
>> The Maxtor Storage II is a stand alone network device, it should not be
>> "Mounted" on any computer.
>> If you plug it to a Network switch, what exactly does not work.
>> In order to set the Maxtor Storage II you connect to it with the Internet
>> Browser like it is a web site.
>> The default setting of the Maxtor might not be compatible with you
>> current
>> Network Setting (if you have a Network), and need a special process to
>> adjust it first.
>> If you are Not sure about the health of your Network settings on a
>> specific
>> computer this might help.
>> http://www.ezlan.net/debug.html
>> When posting again try to be specific about actual things that you do,
>> thus
>> far you did not provided any functional information that can lead even to
>> Guessing.
>> Jack (MVP-Networking).
>>
>>
>> "UR2" <(E-Mail Removed)> wrote in message
>> news:459C75C5-17E2-4BB6-84D4-(E-Mail Removed)...
>> >I have XP Pro installed with SP2. Recently I bought a Maxtor 320GB
>> >Shared
>> > Storage II Ethernet external drive. I cannot mount the drive because I
>> > have
>> > an issue with Networking. I have no idea what happened to the files
>> > but
>> > they
>> > are no longer there to complete the installation. The files needed are
>> > installed as part of SP1.
>> > I have tried to reinstall SP1 but get an error which tells me that I
>> > cannot
>> > do that. My question is this; Is there either a workaround procedure
>> > to
>> > reinstall SP1 so that I regain my network files, or must I format my
>> > system
>> > drive and start all over again?
>> > Thanking you in advance for any help.
>> > --
>> > UR2
>>
>>