Question about strange entry on BT phone and BB bill

On my combined BT phone and BB bill which I receive online via e-billing, I
keep seeing the following

01 Dec-31 Dec Charges in advance for From 1Mb Forced Re-grade Marker
Order number CNCnnn
Customer rec. Number BTRnnnnnnnn 1 0.00


I'm not too concerned as it's obviously not actually costing me anything,
but I can find no explanation anywhere as to what it means or relates to and
it's getting annoying now -
I'm guessing it's related to BB, but who knows. I have spoken to 3
different people at BT, BB Support and Billing and not one of them could
tell me what it means. A nice lady from BT did tell me that it should not
be appearing every month on my bill .

If related to BB, I'm on 2Mb ( well supposedly anyway ) and have been pretty
much since it's been available.

Nicola

Nicola Redwood wrote:

> On my combined BT phone and BB bill which I receive online via e-billing,
> I keep seeing the following
>
> 01 Dec-31 Dec Charges in advance for From 1Mb Forced Re-grade Marker
> Order number CNCnnn
> Customer rec. Number BTRnnnnnnnn 1 0.00

> If related to BB, I'm on 2Mb ( well supposedly anyway ) and have been
> pretty much since it's been available.

Is it possible that you started out on 1mb and BT have since re-graded your
exchange/line to two meg?

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