Q: Broadband migration without downtime

I would like to migrate across from BTO to Pipex. If I migrate across to a
comparable product (i.e. a home 500 product) I understand that there should
be minimal downtime (i.e. hours) if I get a CBUK number from BTO. Is this
correct?

Once I become a Pipex customer would it be possible to upgrade to say a 1 or
2Mbit service without any downtime, i.e. not have to go through the cease
and re-provide scenario?

Any comments welcome.

- Clive

In article <_(E-Mail Removed)>, Clive Smith said......

> I would like to migrate across from BTO to Pipex. If I migrate across to a
> comparable product (i.e. a home 500 product) I understand that there should
> be minimal downtime (i.e. hours) if I get a CBUK number from BTO. Is this
> correct?
>
Correct

> Once I become a Pipex customer would it be possible to upgrade to say a 1 or
> 2Mbit service without any downtime, i.e. not have to go through the cease
> and re-provide scenario?
>

You will be able to change to a 1MB service. This is classed as a re-
grade and should only involve downtime of a few minutes while the BT
engineer boils his kettle in the exchange.
A re-grade to 1MB with Pipex costs £35 + VAT ATM (the BT wholesale price
with no added extras like some ISPs)

> Any comments welcome.
>

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