PSTN cease

First post so be gentle with me....

Moved into a new rented house on 3rd sept, found that the landlor
still had the phone line connected as she'd only just moved out and s
we registered with Plus.net for ADSL...

Forward two months....

Landlord asks us to take over responsibility for the phone line so w
keep exactly the same phone number just change the name on th
account....

Forward a week....

Email arrived from Plus.net this afternoon stating that a "PSTN cease
had occurred on our phone line and we have to contact BT to get i
stopped.

Contact BT and they say it's Plus.net responsibility

Contact Plus.net and they say (and I agree) that it was BT residentia
who initiated the PSTN cease so BT are the ones to sort it...

Repeat with being past back from one to the other.

Finally get a woman at BT that talks to BT Wholesale who apparentl
tell her that if Plus.net email BT wholesale giving the Eco (sp??
details they will cancel the PSTN cease.

I tell Plus.net and they say - ok we'll send the email but doubt i
will work.

Any advice on how to stop the PSTN cease!?!?

Thanks

--
TommyP

Seems Plus.net sorted it - just got this email...

" Dear Mr Putman, Cancelled cease in ECO and e-mailed BT to notify
Placing ticket on hold awaiting there response."

:

--
TommyP

On Wed, 16 Nov 2005 21:30:42 +0000, TommyP
<(E-Mail Removed)> wrote:

>
>Seems Plus.net sorted it - just got this email...
>
>" Dear Mr Putman, Cancelled cease in ECO and e-mailed BT to notify.
>Placing ticket on hold awaiting there response."
>
>

If Plusnet don't know the difference between "their" and "there" then
there's not much hope that they will know any more about technical
matters !

Jasper

In article <(E-Mail Removed)>,
TommyP <(E-Mail Removed)> writes:
>
> Any advice on how to stop the PSTN cease!?!?

I think it's inevitable if the account changes.
I suggest you keep it in the name of your landlord, if
it's not too late. This always strikes me as bizzare,
given that anyone can order ADSL on a line -- doesn't
have to be the account holder.

--
Andrew Gabriel