Problems with Tiscali Broadband

Hi all

I have got what should be a 8Mb service from Tiscali, but am getting
some 1.2Mb some of the time, 500kb other times...

BT line checker says I should be getting some 6Mb....

Tiscali customer service is in India, and help is basic, limited to
<have you 2 little lights on the modem> <have you plugged in the line>
etc.

Not sure if the Sagem modem can run 8MB....

Stuck with Tiscali for the next 11 1/2 months as they renewed my
contract after upgrading (downgrading???) from 1 MB

I did get more or less 1MB with the slower service

Advice please

Rex in Norwich
--
Rex J Atkins, AMIBE
E-Mail (E-Mail Removed)

Rex J Atkins AMIBE wrote:
> Hi all
>
> I have got what should be a 8Mb service from Tiscali, but am getting
> some 1.2Mb some of the time, 500kb other times...
>
> BT line checker says I should be getting some 6Mb....
>
> Tiscali customer service is in India, and help is basic, limited to
> <have you 2 little lights on the modem> <have you plugged in the line>
> etc.
>
> Not sure if the Sagem modem can run 8MB....
>
> Stuck with Tiscali for the next 11 1/2 months as they renewed my
> contract after upgrading (downgrading???) from 1 MB
>
> I did get more or less 1MB with the slower service

This sort of thing has been covered before. The first thing to do is unplug
the removable faceplate from the BT NTE5 socket and plug the modem into the
test socket behind it. What results do you get then? This eliminates faults
with the internal wiring. The other thing to do is borrow another modem and
try that into the test socket. See what the results are and report back.


Peter Crosland

(E-Mail Removed)

"Peter Crosland" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Rex J Atkins AMIBE wrote:
>> Hi all
>>
>> I have got what should be a 8Mb service from Tiscali, but am getting
>> some 1.2Mb some of the time, 500kb other times...
>>
>> BT line checker says I should be getting some 6Mb....
>>
>> Tiscali customer service is in India, and help is basic, limited to
>> <have you 2 little lights on the modem> <have you plugged in the line>
>> etc.
>>
>> Not sure if the Sagem modem can run 8MB....
>>
>> Stuck with Tiscali for the next 11 1/2 months as they renewed my
>> contract after upgrading (downgrading???) from 1 MB
>>
>> I did get more or less 1MB with the slower service
>
> This sort of thing has been covered before. The first thing to do is
> unplug the removable faceplate from the BT NTE5 socket and plug the modem
> into the test socket behind it. What results do you get then? This
> eliminates faults with the internal wiring. The other thing to do is
> borrow another modem and try that into the test socket. See what the
> results are and report back.
>

I'm having the same problem. I upgraded from the "up to 2MB" to Tiscali Max.
I was getting 1.9Mbps on the "up to 2 MB", now I'm getting 1.3Mbps. There's
nothing wrong with my internal wiring and I get the same with another known
good router. It must be something at Tiscali's end, though god knows what.

Mike P

In article <(E-Mail Removed)>, Peter Crosland
<(E-Mail Removed)> writes
>Rex J Atkins AMIBE wrote:
>> Hi all
>> I did get more or less 1MB with the slower service
>
>This sort of thing has been covered before. The first thing to do is unplug
>the removable faceplate from the BT NTE5 socket and plug the modem into the
>test socket behind it. What results do you get then? This eliminates faults
>with the internal wiring. The other thing to do is borrow another modem and
>try that into the test socket. See what the results are and report back.
>
Probably has but I am new to it

I have tried 2 more modems and yes I have taken the laptop into the
garage where the BT socket is.................

Same speed at the same time of day

Tiscali is pants!!!

Rex
--
Rex J Atkins, AMIBE
E-Mail (E-Mail Removed)

On Thu, 21 Feb 2008 09:02:09 +0000, Mike P wrote:

> I'm having the same problem. I upgraded from the "up to 2MB" to Tiscali
> Max. I was getting 1.9Mbps on the "up to 2 MB", now I'm getting 1.3Mbps.
> There's nothing wrong with my internal wiring and I get the same with
> another known good router. It must be something at Tiscali's end, though
> god knows what.

You've been moved from BTs DSL equipment in the exchange to Tiscali's. As
Peter said, this has been well covered in this group.

--
<http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
09:10:27 up 12 days, 12:13, 2 users, load average: 1.06, 1.05, 1.00
Convergence, n: The act of using separate DSL circuits for voice and data

"alexd" <(E-Mail Removed)> wrote in message
news:47bd403c$0$509$(E-Mail Removed)...
> On Thu, 21 Feb 2008 09:02:09 +0000, Mike P wrote:
>
>> I'm having the same problem. I upgraded from the "up to 2MB" to Tiscali
>> Max. I was getting 1.9Mbps on the "up to 2 MB", now I'm getting 1.3Mbps.
>> There's nothing wrong with my internal wiring and I get the same with
>> another known good router. It must be something at Tiscali's end, though
>> god knows what.
>
> You've been moved from BTs DSL equipment in the exchange to Tiscali's. As
> Peter said, this has been well covered in this group.
>

Bizarrely, my SNR margin went up by 5 db when I got stealth migrated to
Piscali LLU which would have given me 2Mb on MAX. Now I'm back on BTs kit I
can only get 1Mb. At least I get 1Mb of transfer at any time of the day I
suppose instead of the 0Mb I got with Piscali.

Guess not all DSLAMs are created equal.

> --
> <http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
> 09:10:27 up 12 days, 12:13, 2 users, load average: 1.06, 1.05, 1.00
> Convergence, n: The act of using separate DSL circuits for voice and data

In article <47bd403c$0$509$(E-Mail Removed)>, alexd
<(E-Mail Removed)> writes
>On Thu, 21 Feb 2008 09:02:09 +0000, Mike P wrote:
>
>> I'm having the same problem. I upgraded from the "up to 2MB" to Tiscali
>> Max. I was getting 1.9Mbps on the "up to 2 MB", now I'm getting 1.3Mbps.
>> There's nothing wrong with my internal wiring and I get the same with
>> another known good router. It must be something at Tiscali's end, though
>> god knows what.
>
>You've been moved from BTs DSL equipment in the exchange to Tiscali's. As
>Peter said, this has been well covered in this group.
>
Sorry but I have only found this group, and Tiscali only stores some 2
days postings.....

So I am starting out from scratch!

Rex

--
Rex J Atkins, AMIBE
E-Mail (E-Mail Removed)

Go to
http://www.dslzoneuk.net/forum/viewforum.php?f=24

And click on "improve your line speed"

Alec


"Rex J Atkins AMIBE" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In article <(E-Mail Removed)>, Peter Crosland
> <(E-Mail Removed)> writes
>>Rex J Atkins AMIBE wrote:
>>> Hi all
>>> I did get more or less 1MB with the slower service
>>
>>This sort of thing has been covered before. The first thing to do is
>>unplug
>>the removable faceplate from the BT NTE5 socket and plug the modem into
>>the
>>test socket behind it. What results do you get then? This eliminates
>>faults
>>with the internal wiring. The other thing to do is borrow another modem
>>and
>>try that into the test socket. See what the results are and report back.
>>
> Probably has but I am new to it
>
> I have tried 2 more modems and yes I have taken the laptop into the garage
> where the BT socket is.................
>
> Same speed at the same time of day
>
> Tiscali is pants!!!
>
> Rex
> --
> Rex J Atkins, AMIBE
> E-Mail (E-Mail Removed)

On Thu, 21 Feb 2008 10:09:33 +0000, Rex J Atkins AMIBE wrote:

> In article <47bd403c$0$509$(E-Mail Removed)>, alexd
> <(E-Mail Removed)> writes

>>You've been moved from BTs DSL equipment in the exchange to Tiscali's.
>>As Peter said, this has been well covered in this group.
>>
> Sorry but I have only found this group, and Tiscali only stores some 2
> days postings.....
>
> So I am starting out from scratch!

http://groups.google.co.uk is pretty good for searching past news
articles. Having said that, I can tell you now the advice you'll find is
that changing providers is easier than trying to persuade Tiscali that
the problem is their fault not yours, and then to fix it. Good luck.

--
<http://ale.cx/> (AIM:troffasky) ((E-Mail Removed))
12:35:58 up 12 days, 15:38, 2 users, load average: 1.15, 1.14, 1.11
Convergence, n: The act of using separate DSL circuits for voice and data

Rex J Atkins AMIBE wrote:

> Tiscali is pants!!!
>
> Rex

Put simply, Pipex was a good company focused on technical service.
Tiscali is a bottom feeding parasite focused soley on collecting
customer subscriptions. Over time they have bought out many smaller ISPs
and probably have one of the highest churn rates in the industry - and
don't give a hoot about that.

If you are ex-Pipex, you will find Tiscali's service definately sub
standard in comparision. Time to move...

--
Adrian C