Problems staying connected to the internet

I'm having problems staying connected to the internet through my BT
broadband connection which can't seem to stay online for longer than 40
minutes at most.

My connection has always been good up until a week ago but it now seems
to have gone t*ts up. My brother told me that while my father was
doing some diy around the house he put a nail through a cable (which
could have been the telephone cable) but I'm not so sure as I can
still make calls and connect to the internet but the longetivity with
the connection is now rubbish. Everytime my connection tries to redial
and it doesn't connect with the bt servers I get the following message.
"PPP link protocol was terminated" message I have tried to uninstall
and reinstall my modem drivers but to no avail.

I have had broadband for almost two years and it has always been ok
till last Wednesday. I have a sky digibox, pc and my telephone
connected to this one line and have only one filter for my phone line.
Should I also have a filter for the sky box as well? I have tried
calling the bt broadband helpline but I can't get through. Thanks in
advance.

(E-Mail Removed) wrote:
> I have had broadband for almost two years and it has always been ok
> till last Wednesday. I have a sky digibox, pc and my telephone
> connected to this one line and have only one filter for my phone line.
> Should I also have a filter for the sky box as well? I have tried
> calling the bt broadband helpline but I can't get through. Thanks in
> advance.

You need a filter for each phone socket with equipment attached to them.
--
huLLy

huLLy wrote:
> (E-Mail Removed) wrote:
> > I have had broadband for almost two years and it has always been ok
> > till last Wednesday. I have a sky digibox, pc and my telephone
> > connected to this one line and have only one filter for my phone line.
> > Should I also have a filter for the sky box as well? I have tried
> > calling the bt broadband helpline but I can't get through. Thanks in
> > advance.
>
> You need a filter for each phone socket with equipment attached to them.
> --
> huLLy

Ok thanks for that. Just been speaking to my dad and he says that he
had plugged the sky phone connection into the telephone socket as it
has been unplugged from the socket for ages. It probably explains the
problems I've been having. I've disconnected the sky connection again
until I buy a filter for that.

(E-Mail Removed) wrote:

> I'm having problems staying connected to the internet through my BT
> broadband connection which can't seem to stay online for longer than 40
> minutes at most.
>
> My connection has always been good up until a week ago but it now seems
> to have gone t*ts up. My brother told me that while my father was
> doing some diy around the house he put a nail through a cable (which
> could have been the telephone cable) but I'm not so sure as I can
> still make calls and connect to the internet but the longetivity with
> the connection is now rubbish. Everytime my connection tries to redial
> and it doesn't connect with the bt servers I get the following message.
> "PPP link protocol was terminated" message I have tried to uninstall
> and reinstall my modem drivers but to no avail.
>
> I have had broadband for almost two years and it has always been ok
> till last Wednesday. I have a sky digibox, pc and my telephone
> connected to this one line and have only one filter for my phone line.
> Should I also have a filter for the sky box as well? I have tried
> calling the bt broadband helpline but I can't get through. Thanks in
> advance.

What connection speed were you getting before last Weds ? Up to 2 meg ? I'd say
there's a possibilty you may have been 'Maxed' if the phone line's working ok.
Does this ring any bells ( not telephone ones ) with you.

Do you have a USB modem or a router ? Are you familiar with what the leds mean ?
If you can post some detail about these it would help.

Graham

huLLy wrote:

> (E-Mail Removed) wrote:
> > I have had broadband for almost two years and it has always been ok
> > till last Wednesday. I have a sky digibox, pc and my telephone
> > connected to this one line and have only one filter for my phone line.
> > Should I also have a filter for the sky box as well? I have tried
> > calling the bt broadband helpline but I can't get through. Thanks in
> > advance.
>
> You need a filter for each phone socket with equipment attached to them.

You need a filter for each phone socket with POTS equipment ( phone /
answerphone / traditional non-adsl modem / fax ) attached to them.

Graham

Eeyore wrote:
> (E-Mail Removed) wrote:
>
> > I'm having problems staying connected to the internet through my BT
> > broadband connection which can't seem to stay online for longer than 40
> > minutes at most.
> >
> > My connection has always been good up until a week ago but it now seems
> > to have gone t*ts up. My brother told me that while my father was
> > doing some diy around the house he put a nail through a cable (which
> > could have been the telephone cable) but I'm not so sure as I can
> > still make calls and connect to the internet but the longetivity with
> > the connection is now rubbish. Everytime my connection tries to redial
> > and it doesn't connect with the bt servers I get the following message.
> > "PPP link protocol was terminated" message I have tried to uninstall
> > and reinstall my modem drivers but to no avail.
> >
> > I have had broadband for almost two years and it has always been ok
> > till last Wednesday. I have a sky digibox, pc and my telephone
> > connected to this one line and have only one filter for my phone line.
> > Should I also have a filter for the sky box as well? I have tried
> > calling the bt broadband helpline but I can't get through. Thanks in
> > advance.
>
> What connection speed were you getting before last Weds ? Up to 2 meg ? I'd say
> there's a possibilty you may have been 'Maxed' if the phone line's working ok.
> Does this ring any bells ( not telephone ones ) with you.
>
> Do you have a USB modem or a router ? Are you familiar with what the leds mean ?
> If you can post some detail about these it would help.
>
> Graham

My connection has always been at 2 meg and it still is. My modem is a
usb BT Voyager 105. The power and dsl leds have always been lit but
the information recieved one only lights up when i press return, go
ewtc.

Eeyore wrote:
> (E-Mail Removed) wrote:
>
> > I'm having problems staying connected to the internet through my BT
> > broadband connection which can't seem to stay online for longer than 40
> > minutes at most.
> >
> > My connection has always been good up until a week ago but it now seems
> > to have gone t*ts up. My brother told me that while my father was
> > doing some diy around the house he put a nail through a cable (which
> > could have been the telephone cable) but I'm not so sure as I can
> > still make calls and connect to the internet but the longetivity with
> > the connection is now rubbish. Everytime my connection tries to redial
> > and it doesn't connect with the bt servers I get the following message.
> > "PPP link protocol was terminated" message I have tried to uninstall
> > and reinstall my modem drivers but to no avail.
> >
> > I have had broadband for almost two years and it has always been ok
> > till last Wednesday. I have a sky digibox, pc and my telephone
> > connected to this one line and have only one filter for my phone line.
> > Should I also have a filter for the sky box as well? I have tried
> > calling the bt broadband helpline but I can't get through. Thanks in
> > advance.
>
> What connection speed were you getting before last Weds ? Up to 2 meg ? I'd say
> there's a possibilty you may have been 'Maxed' if the phone line's working ok.
> Does this ring any bells ( not telephone ones ) with you.
>
> Do you have a USB modem or a router ? Are you familiar with what the leds mean ?
> If you can post some detail about these it would help.
>
> Graham

My connection has always been at 2 meg and it still is. My modem is a
usb BT Voyager 105. The power and dsl leds have always been lit but
the information recieved one only lights up when i press return, go
ewtc.

(E-Mail Removed) wrote:

> Eeyore wrote:
>
> > Do you have a USB modem or a router ? Are you familiar with what the leds mean ?
> > If you can post some detail about these it would help.
>
> My connection has always been at 2 meg and it still is. My modem is a
> usb BT Voyager 105. The power and dsl leds have always been lit but
> the information recieved one only lights up when i press return, go
> ewtc.

I'm not quite with you there. Why should any given led illuminate on pressing
something ? Maybe it's a feature of this modem ?

Graham

Eeyore wrote:
> (E-Mail Removed) wrote:
>
> > Eeyore wrote:
> >
> > > Do you have a USB modem or a router ? Are you familiar with what the leds mean ?
> > > If you can post some detail about these it would help.
> >
> > My connection has always been at 2 meg and it still is. My modem is a
> > usb BT Voyager 105. The power and dsl leds have always been lit but
> > the information recieved one only lights up when i press return, go
> > ewtc.
>
> I'm not quite with you there. Why should any given led illuminate on pressing
> something ? Maybe it's a feature of this modem ?
>
> Graham

Yeah it is and the problem is still persisting. I will give BT a call
tomorrow as I'm peeved off. If they don't get this fixed soon I won't
be paying the next phone bill until it does get fixed.

(E-Mail Removed) wrote:

> Eeyore wrote:
> > (E-Mail Removed) wrote:
> >
> > > Eeyore wrote:
> > >
> > > > Do you have a USB modem or a router ? Are you familiar with what the leds mean ?
> > > > If you can post some detail about these it would help.
> > >
> > > My connection has always been at 2 meg and it still is. My modem is a
> > > usb BT Voyager 105. The power and dsl leds have always been lit but
> > > the information recieved one only lights up when i press return, go
> > > ewtc.
> >
> > I'm not quite with you there. Why should any given led illuminate on pressing
> > something ? Maybe it's a feature of this modem ?
> >
> > Graham
>
> Yeah it is and the problem is still persisting. I will give BT a call
> tomorrow as I'm peeved off. If they don't get this fixed soon I won't
> be paying the next phone bill until it does get fixed.

They *will* cut you off if you don't pay. I wouldn't advise that line of action at all.

Graham