Problems with PlusNet Wireless Network

Hi all,

Just recently changed my broadband provider from BT Home Hub to
PlusNet.

Previously I was successfully connecting to the internet through a
Netgear WG111 wireless USB adaptor.

I uninstalled all the components of BT and installed all the relevant
PlusNet stuff. I can connect to the internet using an ethernet cable (so
the PlusNet account is fine). However, I can't connect anymore via the
Netgear wireless adaptor. The Netgear adaptor recognises the new modem
and I have entered the wireless key etc and it shows good signal
strength. When I click on the wireless network it says packets are being
sent but nothing is being received. I have also uninstalled the Netgear
adaptor and reinstalled it but still can't get the wireless network to
work.

Is this likely to be a settings issue or is this particular wireless
adaptor not compatible with PlusNet? Any suggestions gratefully
received.

Thanks


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TomG wrote:
> Hi all,
>
> Just recently changed my broadband provider from BT Home Hub to
> PlusNet.
>
> Previously I was successfully connecting to the internet through a
> Netgear WG111 wireless USB adaptor.
>
> I uninstalled all the components of BT and installed all the relevant
> PlusNet stuff. I can connect to the internet using an ethernet cable (so
> the PlusNet account is fine). However, I can't connect anymore via the
> Netgear wireless adaptor. The Netgear adaptor recognises the new modem
> and I have entered the wireless key etc and it shows good signal
> strength. When I click on the wireless network it says packets are being
> sent but nothing is being received. I have also uninstalled the Netgear
> adaptor and reinstalled it but still can't get the wireless network to
> work.
>
> Is this likely to be a settings issue or is this particular wireless
> adaptor not compatible with PlusNet? Any suggestions gratefully
> received.

Hi Tom,

It's not going to be a compatibility issue with us. We're just providing
you with the ADSL connectivity and as such any ADSL compatible device
should work perfectly well. The fact that you can connect via ethernet
is testament to this too.

Do you have any local firewall or security applications installed and if
so is the problem present if you disable them?

Have you tried a factory reset on the router (bear in mind you'd have to
reconfigure it again following this)?

Can you get to the router interface when connected wirelessly or not?

Rgds,

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