Problems with Belkin F5D7633uk4A (no internet)

A friend asked me to look at why he couldn't get on the internet. He has a
Belkin F5D7633uk4A wireless router and the DSL light on the front is lit,
indicating that he has synchronization with the exchange but the internet
light is *not* lit, which says, to me, that he's getting the broadband
signal to/from the exchange but not getting on to his ISP.

I reckon that this is something to do with his ISP (Tesco.net in the UK) -
maybe a username/password issue, or an authentication issue or something.
Looking in the router manager pages, there is no IP address, DNS other
details being allocated from Tesco - yet they say that everything is OK at
their end.

Anyone shed any light on this for us please?

Cheers,

John.

John,
No help I'm afraid but I have had similar problems with a similar model
(F5D7632uk4) all lights lit but no connection to the internet. Sometimes, if
left on, it connects after a period of about 1/2 hour.
I downloaded a later firmware release - but this hasn't improved things.
I've thought about trying another brand - but haven't found a users' review
comparison site. The wireless link on the Belkin works fine through several
walls and reports of other brands indicate problems in this regard.
I think your problem with the router not your ISP. Worth checking with other
Tesco users local to youself.
Phil.

"John" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>A friend asked me to look at why he couldn't get on the internet. He has a
>Belkin F5D7633uk4A wireless router and the DSL light on the front is lit,
>indicating that he has synchronization with the exchange but the internet
>light is *not* lit, which says, to me, that he's getting the broadband
>signal to/from the exchange but not getting on to his ISP.
>
> I reckon that this is something to do with his ISP (Tesco.net in the UK) -
> maybe a username/password issue, or an authentication issue or something.
> Looking in the router manager pages, there is no IP address, DNS other
> details being allocated from Tesco - yet they say that everything is OK at
> their end.
>
> Anyone shed any light on this for us please?
>
> Cheers,
>
> John.
>

"Phil Pickard" <pickard'deletethis'@katherines.eclipse.co.uk> wrote in
message news:(E-Mail Removed)...
> John,
> No help I'm afraid but I have had similar problems with a similar model
> (F5D7632uk4) all lights lit but no connection to the internet. Sometimes,
> if left on, it connects after a period of about 1/2 hour.
> I downloaded a later firmware release - but this hasn't improved things.
> I've thought about trying another brand - but haven't found a users'
> review comparison site. The wireless link on the Belkin works fine through
> several walls and reports of other brands indicate problems in this
> regard.
> I think your problem with the router not your ISP. Worth checking with
> other Tesco users local to youself.
> Phil.
>
> "John" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>A friend asked me to look at why he couldn't get on the internet. He has a
>>Belkin F5D7633uk4A wireless router and the DSL light on the front is lit,
>>indicating that he has synchronization with the exchange but the internet
>>light is *not* lit, which says, to me, that he's getting the broadband
>>signal to/from the exchange but not getting on to his ISP.
>>
>> I reckon that this is something to do with his ISP (Tesco.net in the
>> UK) - maybe a username/password issue, or an authentication issue or
>> something. Looking in the router manager pages, there is no IP address,
>> DNS other details being allocated from Tesco - yet they say that
>> everything is OK at their end.
>>
>> Anyone shed any light on this for us please?
>>
>> Cheers,
>>
>> John.

Thanks Phil, I'll try his connection with another router.

Cheers mate,

John.