Post Office Broadband Extra and Homephone

As you will have seen they are spending a vast amount advertising it on TV.
Unfortunately due to software problem some have ordered and are given
connection dates but the order is not in place.

The only way out is to cancel the order and place a new order, unfortunately
staff have been trying to cancel orders for the last week without success.
The software will not fully process the order but neither will it allow a
cancellation which means a new order cannot be placed on that line. If
anyone has placed an order and is migrating from another ISP it may be
prudent to check that your order is actually in place.



Mike

Mike wrote:

> As you will have seen they are spending a vast amount advertising it on TV.
> Unfortunately due to software problem some have ordered and are given
> connection dates but the order is not in place.
>
> The only way out is to cancel the order and place a new order, unfortunately
> staff have been trying to cancel orders for the last week without success.
> The software will not fully process the order but neither will it allow a
> cancellation which means a new order cannot be placed on that line. If
> anyone has placed an order and is migrating from another ISP it may be
> prudent to check that your order is actually in place.

Where did you get this information ?

Graham

"Eeyore" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
>
> Mike wrote:
>
>> As you will have seen they are spending a vast amount advertising it on
>> TV.
>> Unfortunately due to software problem some have ordered and are given
>> connection dates but the order is not in place.
>>
>> The only way out is to cancel the order and place a new order,
>> unfortunately
>> staff have been trying to cancel orders for the last week without
>> success.
>> The software will not fully process the order but neither will it allow a
>> cancellation which means a new order cannot be placed on that line. If
>> anyone has placed an order and is migrating from another ISP it may be
>> prudent to check that your order is actually in place.
>
> Where did you get this information ?
>
> Graham
>
>
Telephone call to 0800 092 0500 - The staff are extremely helpful but cannot
do anything until the software contractor has sorted the problem. I was told
I would be activated on the 28th December but now they cannot give any idea
when it could take place.

Mike

On Wed, 12 Dec 2007 14:20:44 GMT, "Mike" <(E-Mail Removed)>
wrote:

>As you will have seen they are spending a vast amount advertising it on TV.
>Unfortunately due to software problem some have ordered and are given
>connection dates but the order is not in place.
>
>The only way out is to cancel the order and place a new order, unfortunately
>staff have been trying to cancel orders for the last week without success.
>The software will not fully process the order but neither will it allow a
>cancellation which means a new order cannot be placed on that line. If
>anyone has placed an order and is migrating from another ISP it may be
>prudent to check that your order is actually in place.

I'm not surprized. When I was with them they could not correct
billing mistakes which resulted in being overcharged.

One to avoid.

M