POP receiving Problem

I've got a problem with a friend's computer that is baffling.

They have WindowsME installed.

Earlier on in the year they had no problems but now it connects to freeserve
via DUN but is unable to connect to freeserve's POP server giving an error
message 'server not found'.

They can surf the net OK and access their email via the online facility but
not using Outlook Express.

I've checked OLE's settings and all appear OK, I've tried an alternative
email client and still no good.

Anyone know if line quality could allow DUN connection but refuse a POP
connection?

Geoff Lane

On Sat, 19 Jun 2004 18:25:58 +0100, "Geoff Lane"
<(E-Mail Removed)> wrote:

>They can surf the net OK and access their email via the online facility but
>not using Outlook Express.

check the server names are correct from the help / account recovery
pages at www.freeserve.com they are moving towards wanadoo addresses
and may have dropped some of the older ones.

If the internet connection is working, as witnessed by the web
browser, then the POP3 should work over the same link if its
configured correctly. Usernames and passwords are other potential
errors, is it the right format of username used to access the POP3
server in OE

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

wont the pop3 will have changed to wanadoo
"Phil Thompson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sat, 19 Jun 2004 18:25:58 +0100, "Geoff Lane"
> <(E-Mail Removed)> wrote:
>
> >They can surf the net OK and access their email via the online facility
but
> >not using Outlook Express.
>
> check the server names are correct from the help / account recovery
> pages at www.freeserve.com they are moving towards wanadoo addresses
> and may have dropped some of the older ones.
>
> If the internet connection is working, as witnessed by the web
> browser, then the POP3 should work over the same link if its
> configured correctly. Usernames and passwords are other potential
> errors, is it the right format of username used to access the POP3
> server in OE
>
> Phil
> --
> spamcop.net address commissioned 18/06/04
> Come on down !

On Sat, 19 Jun 2004 18:45:37 +0100, "BA" <(E-Mail Removed)>
wrote:

>wont the pop3 will have changed to wanadoo

that's their current recommendation but some of the old ones work
still

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

> On Sat, 19 Jun 2004 18:25:58 +0100, "Geoff Lane"
> <(E-Mail Removed)> wrote:
>
> >They can surf the net OK and access their email via the online facility
but
> >not using Outlook Express.
>
> check the server names are correct from the help / account recovery
> pages at www.freeserve.com they are moving towards wanadoo addresses
> and may have dropped some of the older ones.

Didn't elaborate enough on my first post but I used all their settings on a
laptop
at a seperate location and all worked fine.

> If the internet connection is working, as witnessed by the web
> browser, then the POP3 should work over the same link if its
> configured correctly.

Exactly, that is why this is a puzzle.

> Usernames and passwords are other potential
> errors, is it the right format of username used to access the POP3
> server in OE

As mentioned, using a laptop and OLE I used the same settings (DUN and
OLE) on a laptop and mail sent and received perfectly.

I'm wondering if line noise could be acceptable for the PPP negotiation but
perhaps
cause problems with POP/SMTP connections.

Geoff Lane

On Sun, 20 Jun 2004 12:39:30 +0100, "Geoff Lane"
<(E-Mail Removed)> strung together this:

>Didn't elaborate enough on my first post but I used all their settings on a
>laptop
>at a seperate location and all worked fine.
>
Have you tried it from the same location? Could help to pinpoint the
problem as line noise or setting errors. I'm assuming there's no
firewall rules on the PC blocking the pop servers addresses.

>I'm wondering if line noise could be acceptable for the PPP negotiation but
>perhaps
>cause problems with POP/SMTP connections.
>
Bit of a long shot but possible. More of a 'clutching at straws'
answer really.
--

SJW
A.C.S. Ltd

On Sun, 20 Jun 2004 12:39:30 +0100, "Geoff Lane"
<(E-Mail Removed)> wrote:

>I'm wondering if line noise could be acceptable for the PPP negotiation but
>perhaps
>cause problems with POP/SMTP connections.

you can use the dialup session for web browsing and downloading stuff,
then the POP3 attempt fails, then you can still browse and download
(all this in one session - a sort of POP3 sandwich) ??

if so the line quality and TCP/IP link aren't the issue. I assume you
have re-entered all the settings in the dodgy machine, as you can't
see what password it is using. If you add another mail account to
collect from another POP3 server does that work ?

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

"Lurch" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

> >Didn't elaborate enough on my first post but I used all their settings on
a
> >laptop
> >at a seperate location and all worked fine.
> >
> Have you tried it from the same location? Could help to pinpoint the
> problem as line noise or setting errors.

No, didn't have the Laptop with me when I visited, that is an option though;
thanks for suggestion.

> I'm assuming there's no
> firewall rules on the PC blocking the pop servers addresses.

Don't thnks so, that did cross my mind perhaps for some reason blocking
ports 25 and 110 so I temporarily switched it off.

> >I'm wondering if line noise could be acceptable for the PPP negotiation
but
> >perhaps
> >cause problems with POP/SMTP connections.
> >
> Bit of a long shot but possible. More of a 'clutching at straws'
> answer really.

Straws is all I've got at the moment; I didn't mention but we tried a
complete reload of ME as well and that didn't help.

Geoff Lane

On Sun, 20 Jun 2004 15:34:08 +0100, "Geoff Lane"
<(E-Mail Removed)> strung together this:

>No, didn't have the Laptop with me when I visited, that is an option though;
>thanks for suggestion.
>
If the laptop works there then try telnet from the PC, that way you'll
know whether it's an OE problem, pop server problem or line problem,
hopefully!
Out of interest, which server is OE trying to access?
--

SJW
A.C.S. Ltd

On Sun, 20 Jun 2004 12:39:30 +0100, Geoff Lane wrote:

>
>> On Sat, 19 Jun 2004 18:25:58 +0100, "Geoff Lane"
>> <(E-Mail Removed)> wrote:
>>
>> >They can surf the net OK and access their email via the online facility
> but
>> >not using Outlook Express.
>>
>> check the server names are correct from the help / account recovery
>> pages at www.freeserve.com they are moving towards wanadoo addresses
>> and may have dropped some of the older ones.
>
> Didn't elaborate enough on my first post but I used all their settings on
> a laptop
> at a seperate location and all worked fine.

You say the error was "server not found". MS error messages are not
always very accurate but this should mean it is unable to resolve the DNS
name. A possible explanation is that Freeserve's PPP servers give out
diffent lists of nameservers, and some still have the old POP3 server
listed and some do not, and your laptop is getting the former.

What nameservers are you getting, and what is the DNS name of the POP3
server?
>

> I'm wondering if line noise could be acceptable for the PPP negotiation
> but perhaps
> cause problems with POP/SMTP connections.

This seems unlikely as the webmail works. If it were a line quality
problem this wouldn't either, and the problem would be intermittent.
There's nothing special about POP3 which would make it more sensitive.

Regards, Ian