Poor Tiscali Speeds

Hi, im wondering if anyone could please help me out!!

I have been with tiscali since February this year. upto mid April, i
was getting speeds of 3 - 3.5 mb, and i was happy.

However, since mid April, my connection speed has dropped to 1mb!!

I have spoken with Tiscali's alleged Tech team who advised 1mb is now
the max i will get.

Spoke with BT Wholesale who advised my connection should be 3 - 4 mb.

Who do i believe??

I really, really need more than a 1mb connection. Trying to play on
Xbox Live is impossible!! I only use my broadband for xbox.

I am using the Siemens Gigaset SE587 wireless modem from tiscali.

Here are the stats from my router.

DSL Status:
Driver Version: 1.75
API Version: GS_API_626
Firmware Version: E.25.41.18 A
Dsp Version: 0x000000e1
Status: ON
US Trained Rate: 448 kbps
DS Trained Rate: 1056 kbps
Local Line Attenuation: 63.5 dB
Remote Line Attenuation: 31.5 dB
Local SNR Margin: 12.5 dB
Remote SNR Margin: 12.0 dB
Operation Progress: 0x000000ad
State: Showtime
Rx ATTNDR: 1232000
Tx Cell Rate: 1056
Rx Cell Rate: 2490
Overall Failure: 0
PMmode: L2L3Allowed
Local ITUCountry Code: 0x0000b5ff
Auto Start: true
Whip Active: Inactive
Profile: BT
Standard: BisPlusAuto
Utopia Interface: Level1
Rx Auto Bin Adjust: Disable
Tx Attenuation: Bis_0DB
Detect Noise: Disable
Capability: A2/A2+
Coding Gain: auto
Framer Type: Type3ET


If anyone could provide some help, i would much appreciate it.

Thank You in advance

Xeonwales wrote:
> Hi, im wondering if anyone could please help me out!!
>
> I have been with tiscali since February this year. upto mid April, i
> was getting speeds of 3 - 3.5 mb, and i was happy.
>
> However, since mid April, my connection speed has dropped to 1mb!!
>
> I have spoken with Tiscali's alleged Tech team who advised 1mb is now
> the max i will get.
>
> Spoke with BT Wholesale who advised my connection should be 3 - 4 mb.
>
> Who do i believe??
>
> I really, really need more than a 1mb connection. Trying to play on
> Xbox Live is impossible!! I only use my broadband for xbox.
>
> I am using the Siemens Gigaset SE587 wireless modem from tiscali.
>
> Here are the stats from my router.
>
> DSL Status:
> Driver Version: 1.75
> API Version: GS_API_626
> Firmware Version: E.25.41.18 A
> Dsp Version: 0x000000e1
> Status: ON
> US Trained Rate: 448 kbps
> DS Trained Rate: 1056 kbps
> Local Line Attenuation: 63.5 dB
> Remote Line Attenuation: 31.5 dB
> Local SNR Margin: 12.5 dB
> Remote SNR Margin: 12.0 dB
> Operation Progress: 0x000000ad
> State: Showtime
> Rx ATTNDR: 1232000
> Tx Cell Rate: 1056
> Rx Cell Rate: 2490
> Overall Failure: 0
> PMmode: L2L3Allowed
> Local ITUCountry Code: 0x0000b5ff
> Auto Start: true
> Whip Active: Inactive
> Profile: BT
> Standard: BisPlusAuto
> Utopia Interface: Level1
> Rx Auto Bin Adjust: Disable
> Tx Attenuation: Bis_0DB
> Detect Noise: Disable
> Capability: A2/A2+
> Coding Gain: auto
> Framer Type: Type3ET
>
>
> If anyone could provide some help, i would much appreciate it.
>
> Thank You in advance

Tiscali throttled me to half of the slowest dial up speed and denied
they had done it. Eventually they released the line and I went with a
proper ISP.

Xeonwales wrote:

> Hi, im wondering if anyone could please help me out!!
>
> I have been with tiscali since February this year. upto mid April, i
> was getting speeds of 3 - 3.5 mb, and i was happy.
>
> However, since mid April, my connection speed has dropped to 1mb!!
>
> I have spoken with Tiscali's alleged Tech team who advised 1mb is now
> the max i will get.

Typical of Tiscali.

You get what you pay for.

Graham

Your attenuation figures are high.
Looks like your line has deteriorated.

--

Brian Gregory. (In the UK)
(E-Mail Removed)
To email me remove the letter vee.

On Wed, 21 May 2008 17:48:20 +0100, Eeyore wrote:

> Xeonwales wrote:
>
>> Hi, im wondering if anyone could please help me out!!
>>
>> I have been with tiscali since February this year. upto mid April, i
>> was getting speeds of 3 - 3.5 mb, and i was happy.
>>
>> However, since mid April, my connection speed has dropped to 1mb!!
>>
>> I have spoken with Tiscali's alleged Tech team who advised 1mb is now
>> the max i will get.
>
> Typical of Tiscali.
>
> You get what you pay for.
>
Not with Tiscali!

--
Peter.
You don't understand Newton's Third Law of Motion?
It's not rocket science, you know.

"Brian Gregory [UK]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Your attenuation figures are high.
> Looks like your line has deteriorated.
>
> --
>
> Brian Gregory. (In the UK)
> (E-Mail Removed)
> To email me remove the letter vee.
>

I agree Same router.
Martin C
My Stats below, 2 Meg @ 5.5kms from exchange

Driver Version: 1.75
API Version: GS_API_626
Firmware Version: E.25.41.18 A
Dsp Version: 0x000000e1
Status: ON
US Trained Rate: 288 kbps
DS Trained Rate: 2272 kbps
Local Line Attenuation: 40.0 dB
Remote Line Attenuation: 19.5 dB
Local SNR Margin: 19.5 dB
Remote SNR Margin: 20.0 dB
Operation Progress: 0x000000ad
State: Showtime
Rx ATTNDR: 5884000
Tx Cell Rate: 679
Rx Cell Rate: 5358
Overall Failure: 0
PMmode: L2L3Allowed
Local ITUCountry Code: 0x0000b5ff
Auto Start: true
Whip Active: Inactive
Profile: BT
Standard: BisPlusAuto
Utopia Interface: Level1
Rx Auto Bin Adjust: Disable
Tx Attenuation: Bis_0DB
Detect Noise: Disable
Capability: A2/A2+
Coding Gain: auto
Framer Type: Type3ET

On 21 May, 21:01, "Martin C"
<martin.carpenter2...@nospam.tiscali.co.uk> wrote:
> "Brian Gregory [UK]" <n...@bgdsv.co.uk> wrote in messagenews:k5SdneGv2tj9wKnVnZ2dnUVZ8tHinZ2d@pipex .net...
>
> > Your attenuation figures are high.
> > Looks like your line has deteriorated.
>
> > --
>
> > Brian Gregory. (In the UK)
> > n...@bgdsv.co.uk
> > To email me remove the letter vee.
>
> I agree Same router.
> Martin C
> My Stats below, 2 Meg @ 5.5kms from exchange
>
> * * * Driver Version: 1.75
> * * * API Version: GS_API_626
> * * * Firmware Version: E.25.41.18 A
> * * * Dsp Version: 0x000000e1
> * * * Status: ON
> * * * US Trained Rate: 288 *kbps
> * * * DS Trained Rate: 2272 *kbps
> * * * Local Line Attenuation: 40.0 dB
> * * * Remote Line Attenuation: 19.5 dB
> * * * Local SNR Margin: 19.5 dB
> * * * Remote SNR Margin: 20.0 dB
> * * * Operation Progress: 0x000000ad
> * * * State: Showtime
> * * * Rx ATTNDR: 5884000
> * * * Tx Cell Rate: 679
> * * * Rx Cell Rate: 5358
> * * * Overall Failure: 0
> * * * PMmode: L2L3Allowed
> * * * Local ITUCountry Code: 0x0000b5ff
> * * * Auto Start: true
> * * * Whip Active: Inactive
> * * * Profile: BT
> * * * Standard: BisPlusAuto
> * * * Utopia Interface: Level1
> * * * Rx Auto Bin Adjust: Disable
> * * * Tx Attenuation: Bis_0DB
> * * * Detect Noise: Disable
> * * * Capability: A2/A2+
> * * * Coding Gain: auto
> * * * Framer Type: Type3ET


So it looks more like a problem with my line than with Tiscali??

What if i went for a provider like BE or SKY?? As they provide up-to
20Mb connection, will this increase the speed i get?? Or is there
something i can do about the Line Attenuation??

Thanx again!!

On 22 May, 09:01, Xeonwales <cpritchar...@gmail.com> wrote:
> On 21 May, 21:01, "Martin C"
>
>
>
> <martin.carpenter2...@nospam.tiscali.co.uk> wrote:
> > "Brian Gregory [UK]" <n...@bgdsv.co.uk> wrote in messagenews:k5SdneGv2tj9wKnVnZ2dnUVZ8tHinZ2d@pipex .net...
>
> > > Your attenuation figures are high.
> > > Looks like your line has deteriorated.
>
> > > --
>
> > > Brian Gregory. (In the UK)
> > > n...@bgdsv.co.uk
> > > To email me remove the letter vee.
>
> > I agree Same router.
> > Martin C
> > My Stats below, 2 Meg @ 5.5kms from exchange
>
> > Driver Version: 1.75
> > API Version: GS_API_626
> > Firmware Version: E.25.41.18 A
> > Dsp Version: 0x000000e1
> > Status: ON
> > US Trained Rate: 288 kbps
> > DS Trained Rate: 2272 kbps
> > Local Line Attenuation: 40.0 dB
> > Remote Line Attenuation: 19.5 dB
> > Local SNR Margin: 19.5 dB
> > Remote SNR Margin: 20.0 dB
> > Operation Progress: 0x000000ad
> > State: Showtime
> > Rx ATTNDR: 5884000
> > Tx Cell Rate: 679
> > Rx Cell Rate: 5358
> > Overall Failure: 0
> > PMmode: L2L3Allowed
> > Local ITUCountry Code: 0x0000b5ff
> > Auto Start: true
> > Whip Active: Inactive
> > Profile: BT
> > Standard: BisPlusAuto
> > Utopia Interface: Level1
> > Rx Auto Bin Adjust: Disable
> > Tx Attenuation: Bis_0DB
> > Detect Noise: Disable
> > Capability: A2/A2+
> > Coding Gain: auto
> > Framer Type: Type3ET
>
> So it looks more like a problem with my line than with Tiscali??
>
> What if i went for a provider like BE or SKY?? As they provide up-to
> 20Mb connection, will this increase the speed i get?? Or is there
> something i can do about the Line Attenuation??
>
> Thanx again!!

Not sure if this makes a difference, but i have just plugged in a old
speedtouch ADSL modem & done a speed test. Getting 1748Kbps
download....

Could it be the router??

Tested @ www.wnw-speed.co.nr

> Not sure if this makes a difference, but i have just plugged in a old
> speedtouch ADSL modem & done a speed test. Getting 1748Kbps
> download....
>
> Could it be the router??

Yes.. Could also be the line though. Whether or not Tiscali will escalate
that to BT for you is another thing altogether. IME, Tiscali, Talk Talk et
al take a LOT of convincing! Have you also checked wiring inside your home?
Just plugging into the master socket with everything else out will do that.

On 22 May, 10:45, "pauls" <pa...@test.org> wrote:
> > Not sure if this makes a difference, but i have just plugged in a old
> > speedtouch ADSL modem & done a speed test. Getting 1748Kbps
> > download....
>
> > Could it be the router??
>
> Yes.. Could also be the line though. Whether or not Tiscali will escalate
> that to BT for you is another thing altogether. IME, Tiscali, Talk Talk et
> al take a LOT of convincing! *Have you also checked wiring inside your home?
> Just plugging into the master socket with everything else out will do that..

Only have one line in the house (no extensions) & i get the same speed
if i plug the router in to the test socket :-(

Spoke with Tiscali who refused to contact BT, said i have to do it.
Spoke with BT who said Tiscali have to report it. I really cannot be
f****d to talk with Tiscali again, they do not listen!!

What about switching to a faster proivider?