Plusnet slag off other companies

I left Plusnet 6 weeks ago and found today they billed me again.

Phoned up this evening to get a refund which they did, but I had the most
bizarre conversation with the person.

It went something along the lines of - I mentioned that I moved to Sky as
its cheaper. The person then said "cheaper is not necessarily better, with
a bad service you would also have to deal with those Indian call centres"

I really find this quite bizarre. I don't expect a monologue from someone
to judge how my current service is especially given Plusnets own recent
track record of customer service.

Beck wrote:
> I left Plusnet 6 weeks ago and found today they billed me again.
>
> Phoned up this evening to get a refund which they did, but I had the
> most bizarre conversation with the person.
>
> It went something along the lines of - I mentioned that I moved to Sky
> as its cheaper. The person then said "cheaper is not necessarily
> better, with a bad service you would also have to deal with those Indian
> call centres"
>
> I really find this quite bizarre. I don't expect a monologue from
> someone to judge how my current service is especially given Plusnets own
> recent track record of customer service.


Sky might be interested in your comments, but at the end of
the day it's just a case of he said she said.

You might have got a loyal employee there, either that or they
have shares or something!

Beck wrote:
> It went something along the lines of - I mentioned that I moved to Sky
> as its cheaper. The person then said "cheaper is not necessarily
> better, with a bad service you would also have to deal with those Indian
> call centres"


When I requested my MAC someone phoned me back and did similar, also
described the problems of going with Sky.

The amusing thing was he pretty much described PlusNet. However, he did
offer me two months free, which I accepted. And not being one to turn
down free things I took his offer and put of migrating a couple of
months. (reminds me must contact them again soon for a MAC!)

"Charlie Mitchell" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Beck wrote:
>> I left Plusnet 6 weeks ago and found today they billed me again.
>>
>> Phoned up this evening to get a refund which they did, but I had the most
>> bizarre conversation with the person.
>>
>> It went something along the lines of - I mentioned that I moved to Sky as
>> its cheaper. The person then said "cheaper is not necessarily better,
>> with a bad service you would also have to deal with those Indian call
>> centres"
>>
>> I really find this quite bizarre. I don't expect a monologue from
>> someone to judge how my current service is especially given Plusnets own
>> recent track record of customer service.
>
>
> Sky might be interested in your comments, but at the end of
> the day it's just a case of he said she said.
>
> You might have got a loyal employee there, either that or they
> have shares or something!

Yeah I think some people can be loyal, but thats a bit extreme.
Are Skys customer support in India? I am sure when I have called I have
spoken to a Scottish person each time.

Beck wrote:
> Yeah I think some people can be loyal, but thats a bit extreme.
> Are Skys customer support in India? I am sure when I have called I have
> spoken to a Scottish person each time.

I've always had a Scottish person as well.

People also go on about long time periods waiting for support from Sky
as well, however I emailed them on Good Friday at 4:15pm, at 4:25pm the
same day they called me back......

"Great Eastern" <(E-Mail Removed)> wrote in message
news:4623db7b$0$8742$(E-Mail Removed)...
> Beck wrote:
>> Yeah I think some people can be loyal, but thats a bit extreme.
>> Are Skys customer support in India? I am sure when I have called I have
>> spoken to a Scottish person each time.
>
> I've always had a Scottish person as well.
>
> People also go on about long time periods waiting for support from Sky as
> well, however I emailed them on Good Friday at 4:15pm, at 4:25pm the same
> day they called me back......

ooh thats pretty quick, must be a record?

"Great Eastern" <(E-Mail Removed)> wrote in message
news:4623d9f5$0$8751$(E-Mail Removed)...
> Beck wrote:
>> It went something along the lines of - I mentioned that I moved to Sky as
>> its cheaper. The person then said "cheaper is not necessarily better,
>> with a bad service you would also have to deal with those Indian call
>> centres"
>
>
> When I requested my MAC someone phoned me back and did similar, also
> described the problems of going with Sky.
>
> The amusing thing was he pretty much described PlusNet. However, he did
> offer me two months free, which I accepted. And not being one to turn down
> free things I took his offer and put of migrating a couple of months.
> (reminds me must contact them again soon for a MAC!)

Hope they didn't tie you to a new 12 month contract for the freebie

Beck wrote:
> Hope they didn't tie you to a new 12 month contract for the freebie

There was nothing to suggest that which is why I accepted it.

It seemed like he was desperate to get me to stay at least until the new
products (although i'd never go near any of them) were announced, even
offered that if I had any problems I could phone them, ask to speak to
him (or leave a message if he's not there) and he'd sort it out personally!

In article <4623df21$0$8753$(E-Mail Removed)>,
Great Eastern <(E-Mail Removed)> writes
>Beck wrote:
>> Hope they didn't tie you to a new 12 month contract for the freebie
>
>There was nothing to suggest that which is why I accepted it.
>
Just watch out for it all the same, I was in a similar position with Pipex and
was absolutely offered 2 free months with no tie-in on the phone which
miraculously became a 12mth extension when I asked for my MAC. They
rolled after a few well worded emails and a request for the phone call
recordings.
--
fred
Plusnet - I hope you like vanilla

Beck wrote:

> I really find this quite bizarre. I don't expect a monologue from someone
> to judge how my current service is especially given Plusnets own recent
> track record of customer service.

Hey, I had to phone Plusnet around 4am just to be able to talk to a real person
!

Otherwise you could hold on the line 'forever'.


Graham